• Supports Revenue Cycle Operations, Coding Leadership, and other team members by reviewing electronic and written documentation. • Convert documentation into diagnostic and/or procedure codes for reimbursement. • Manage denials for third-party payers and oversee the denial process. • Identify opportunities for workflow improvements. • Communicate with clinical staff for accurate translation of medical record documentation using appropriate code selection. • Assist in performing quality data collection and monitoring/reporting to ensure proper reimbursement.

Role Description Investigate and settle advanced, large loss, complex claims promptly and equitably under minimal supervision. - Works within established authority on moderate-to-difficult claims. - Reviews coverages, determines liability and compensability. - Secures information, arranges property damage appraisals and settles claims utilizing claims best practices. - Evaluates and sets reserves using independent judgment. - Assists supervisor and company attorneys in preparing cases for litigations. - Conducts training and mentors new hires. Benefits - Pay and incentive plans that recognize performance excellence. - Benefit programs that empower financial, physical, and mental wellness. - Training programs that promote continuous learning and career progression while enhancing job performance. - Sustainability programs that give back to the communities in which we live and work. - A culture of respect, collaboration, entrepreneurial spirit and inclusion. Company Description At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. - We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. - Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. - When you accept a job with Crawford, you become a part of the One Crawford family.

Role Description Do you have a passion for excellence? Are you a natural problem solver who loves to deep dive and find the root cause of an issue? Are you someone who looks around corners anticipating the next steps to avoid delays and hurdles? If you answered yes to any of the above questions…we want you! Our Omni Channel Support Specialist team is Customer Obsessed and strives to provide a world class experience with each and every customer interaction. We interact with our customers through many channels, including email, telephone, text and chat and are looking for folks who understand how to make personal connections with our customers and help ensure their orders are processed properly, on time and with a smile! As part of our team, you will: - Research current systems and other related items to identify the cause - Issue credits/discounts and accurately enter information into order management system - Assist in managing daily claims workflow for decorated product issues, including misprints, order errors, product defects, shipment delays, and damaged goods - Answer incoming calls and inquiries from our customers, sales and account management to resolve customer questions and concerns - Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application - Resolve roadblocks by researching and working with other departments - Act as a liaison between client and various departments - Assist in ensuring claims are processed within service-level standards - Participate in meeting team goals for service, quality and cost - Support company-wide initiatives such as continuous operational improvement - Mentor, advise and lead your team members in their journey to customer excellence - Handle customer escalations with creative problem-solving - Identify trends in customer concerns and escalate properly to leadership - Develop a deep knowledge of our product portfolio and a working knowledge of Operations business processes - Identify and drive process improvements or make recommendations that improve the overall customer experience - Support special projects, system enhancements and cross-department initiatives related to claims management - Other duties as required Qualifications - High School Diploma or Equivalent - 2 - 4 years customer service/support experience - Tech savvy with the ability to communicate using multiple channels; chat, text, email - Proficiency using Microsoft Office Suite, specifically Outlook, Word & Excel - Excellent communication, conflict resolution, and problem-solving skills - Willingness and ability to work remotely Requirements - Demonstrate the ability to think quickly and deliver results - Demonstrate active listening, critical thinking and problem-solving skills - Ability to move quickly through multiple systems to find information and deliver a response based on findings - Demonstrate empathy to customers, deescalate issues with care and compassion, and maintain a professional attitude at all times - Deliver all communications with kindness, verbal, email, chat and other - Be process oriented, understanding the value of standard work and consistency - Always act with Integrity and take personal ownership of all you do - Champion change and adapt quickly and positively in a dynamic workplace Benefits - People-first culture - Flexible schedules - Great shift differential (2nd shift: $1.25/hour / 3rd & Weekend shifts: $1.75/hour) - We will train for all positions! - Climate-controlled environment (clean and heat/air-conditioning) - Medical HSA and HRA plans - Flex spending accounts - PPO dental - VSP vision - Employee assistance program - Employer-paid life insurance - 401(k) with employer match - PTO - Paid Time Off (vacation, sick, personal) - Advancement opportunities - Tuition reimbursement - Employee referral bonus program - Employee recognition program - Employee charitable giveback program (up to $250 value)

Title: Title Officer/Examiner (PGP Title) Location: Coppell, TX.FL Remote Full time job requisition id JR8949 Job Description: Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This position will be remote in Florida, OR hybrid in Coppell, TX. JOB SUMMARY Primary responsibility for performing tasks related to title operations. PRIMARY RESPONSIBILITIES: Examine titles in accordance with company and local examining procedures to determine status or to establish title Work with Land Departments in various states to facilitate the purchase of raw land, multiple lots/parcels and condominium properties Assist Policy Department title clerks with preparation and distribution of loan and owner title insurance policies upon completion of recordation Determine appropriate title requirements and exceptions that must be reported on title commitment Assist Legal Department with review of trusts, wills, corporation and partnership documents and any additional documentation necessary to clear title for subject property Act as a liaison between homebuyers, co-workers, outside agencies including, financial institutions, attorneys, etc. Assist Settlement department with title issues and work closely with Underwriting Attorneys to resolve problems Report industry and underwriter changes to Title & Settlement personnel Assist with review of recorded documents to determine if they are properly prepared, executed and recorded. Assist Quality Assurance Department with recording errors and advise of the appropriate corrective measures Perform other duties as assigned Support Branch and Settlement functions in response to volume fluctuations, as necessary Serve as a mentor to the junior examiners REQUIRED EDUCATION Minimum High School diploma or equivalent Associates Degree preferred REQUIRED EXPERIENCE Related Functional Experience: Minimum of 3-5 years related experience Familiarity with title searching software preferred, such as DataTree, DATA Trace, FASTSearch, etc. Knowledge of underwriting policies and guidelines Knowledge of real estate law and title and escrow curative procedures Effective communication skills, both verbal and written Organizational skills and ability to work within established time frames Must be able to type at least 45 WPM #LI-KC1 PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.