Title: Senior Data Engineer, Reliability & Observability (Hybrid - Acton, MA) Location: Acton United States Full time Job Description: Job Title: Senior Data Engineer, Reliability & Observability FLSA Status: Exempt Company Overview Insulet started in 2000 driven to achieve our mission of enabling our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients who have insulin-requiring diabetes by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are on an exciting trajectory of significant growth and global expansion enabling us to reach more patients around the globe. We are looking for highly motivated, performance driven individuals who want to be part of building our Center of Excellence and be at the forefront of our rapidly growing global footprint. We are looking to hire amazing people who are guided by shared values and desire to exceed customer expectations. Our continued success depends on it. Team Overview The Pod Software Reliability (PSR) team is focused on improving the reliability, robustness, and observability of embedded software systems through scalable automation, data-driven insights, and close cross-functional collaboration. PSR defines reliability scenarios and metrics; automation and lab functions execute large-scale testing and aggregate data; DevOps integrates those capabilities into CI/CD; and leadership consumes dashboards and reports to make informed engineering and release decisions. Role Summary We are seeking a highly skilled Senior Data Engineer, Reliability & Observability to architect, build, and evolve the data foundation that powers PSR's reliability insights. This role will lead the design of scalable data models, resilient ingestion patterns, schema strategy, and observability architecture across automated testing, lab execution, and CI-integrated reliability workflows. This individual will operate with a high degree of independence and technical judgment, shaping how reliability and automation data is structured, governed, and consumed across engineering and leadership stakeholders. The role requires the ability to design solutions in areas where standards may be immature, fragmented, or still evolving, and to translate ambiguous reliability needs into durable, scalable data architectures. The Senior Data Engineer will serve as a technical advisor across PSR initiatives, influencing architecture decisions, guiding best practices, and helping other engineers adopt scalable approaches to data modeling, telemetry, and observability. This role is intended for someone with deep prior experience in data engineering and observability systems who can reduce operational fragility, improve long-term maintainability, and accelerate self-service visibility across the organization. Key Responsibilities - Architect and own scalable, maintainable, and extensible data models for reliability, automation, lab, and telemetry-generated data. - Lead the design and evolution of database schemas that support cross-test analytics, traceability, repeatability, and long-term platform growth. - Design and implement robust ingestion and transformation pipelines across automated test systems, CI/CD workflows, lab infrastructure, and supporting engineering tools. - Define and standardize shared identifiers, metadata strategies, and data contracts that enable reliable correlation across runs, sessions, devices, builds, environments, and programs. - Design complex or novel data solutions in areas where standards, tooling, or historical patterns are limited, fragmented, or outdated. - Provide technical guidance and advisory support to reliability engineers, lab engineers, software/test automation engineers, and DevOps partners on data architecture, observability design, and scalable reporting patterns. - Influence and help establish engineering standards for schema design, ingestion patterns, telemetry structure, data governance, and dashboard consumption. - Enable observability workflows by structuring and integrating metrics, logs, events, and related telemetry into fit-for-purpose systems that support both operational debugging and strategic analysis. - Support the development of dashboards and reporting experiences for both technical users and leadership stakeholders, including engineering deep dives, program health reporting, and executive-level views. - Drive improvements in data quality, performance, consistency, integrity, and usability across the PSR ecosystem. - Identify architectural bottlenecks and lead remediation strategies across current data storage, schema design, pipeline reliability, and visualization workflows. - Create and maintain documentation, standards, and best practices for schema design, ingestion patterns, data governance, and dashboard enablement. - Mentor and influence other engineers through design reviews, technical recommendations, and practical guidance on scalable data solutions. - Contribute to and help shape a longer-term data and observability strategy that scales with evolving Pod programs, new test types, and future platform needs. Required Leadership/Interpersonal Skills & Behaviors - Exceptional verbal and written communication skills, with the ability to influence technical and non-technical stakeholders at multiple levels of the organization. - Proven ability to work independently with minimal supervision while driving complex technical initiatives forward. - Strong technical leadership skills, including the ability to guide, mentor, and advise engineers beyond direct project collaboration. - Demonstrated ability to navigate ambiguity, evaluate tradeoffs, and make sound architectural decisions in evolving technical environments. - Strong time management, multitasking, and prioritization skills. - Proven ability to work collaboratively across cross-functional teams and build alignment without direct authority. Qualifications - Bachelor's degree in Computer Science, Software Engineering, Data Engineering, Information Systems, or a related technical field required; Master's degree preferred. - 7+ years of experience in data engineering, analytics engineering, platform engineering, or related roles; or 5+ years of experience with an advanced degree in a related field. - Strong experience architecting relational database schemas and modeling structured engineering or operational data for scale, maintainability, and long-term reuse. - Deep SQL expertise and hands-on experience with relational databases such as PostgreSQL or equivalent platforms. - Strong experience building and evolving ETL/ELT or other data ingestion and transformation pipelines in production environments. - Experience using Python or another programming language for data processing, automation, or integration tasks. - Strong understanding of observability and telemetry concepts, including metrics, logs, events, and time-series data. - Experience creating scalable reporting and visualization solutions in tools such as Grafana, Power BI, Tableau, or similar platforms. - Demonstrated ability to influence architecture decisions and partner effectively across engineering, infrastructure, and leadership stakeholders. - Strong written and verbal communication skills, including the ability to make complex technical concepts understandable and actionable for a broad audience. Preferred Qualifications - Experience working in test automation, CI/CD, software quality, reliability engineering, or related engineering environments. - Experience with observability tooling such as Grafana, Loki, Prometheus, InfluxDB, or similar technologies. - Experience handling engineering telemetry, event-based data, time-series data, or log-heavy systems at scale. - Experience supporting embedded systems, hardware/software integration environments, or device-adjacent data platforms. - Experience in regulated industries such as medical devices, healthcare technology, or other high-quality engineering environments. - Experience defining standards, governance approaches, retention strategies, lineage, and access control patterns for shared engineering data platforms. - Experience helping organizations move from fragmented or ad hoc reporting toward unified, scalable, and strategically governed data architectures. - Demonstrated history of providing technical leadership, architectural guidance, or mentorship to engineers across teams. Preferred Skills and Competencies - Strong systems thinking and architectural judgment - Ability to balance short-term delivery with long-term maintainability and scale - High attention to detail and commitment to data integrity - Comfort operating in ambiguous spaces and defining structure where one does not yet exist - Ability to translate unclear or evolving engineering needs into practical, scalable data solutions - Strong collaboration, advisory, and influence skills across teams without direct authority - Bias toward simplification, clarity, reuse, and technical durability - Sound judgment in selecting patterns, tradeoffs, and technologies appropriate for long-term platform evolution Additional Information - The position can be hybrid or in-person at our Acton, MA facility. The preferred location is Acton, MA. - Travel is estimated at 10% but will flex depending on business needs. NOTE: This position is eligible for hybrid working arrangements (requires on-site work from our Acton, MA office; may work remotely other days). #LI-Hybrid Additional Information: Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $118,800.00 - $178,200.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) - And additional employee wellness programs

• Provide operational support and drive the evolution of reliability, performance, and scalability of applications in AWS environments • Define, implement, and monitor SLIs, SLOs, and SLAs to ensure high availability of services • Automate infrastructure provisioning using Infrastructure as Code (IaC) • Develop and maintain pipelines and automations that reduce manual intervention and increase system resilience • Proactively work on monitoring, observability, incident response, and post-mortems, driving continuous improvement • Collaborate with development, architecture, and security teams to promote reliability best practices • Analyze metrics, logs, and traces to identify bottlenecks and optimization opportunities • Participate in on-call rotations and critical incident response processes

Role Description The DevOps Consultant will work with customers to embrace DevOps philosophies to empower the implementation of tools and processes which enable the rapid development and deployment of software, continuous integration/delivery, automated quality checks, and operational metrics that can be consumed by development and product teams. This role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems uptime. - Design, implement, and maintain reliable, scalable, and secure infrastructure and CI/CD pipelines that enable continuous delivery of software. - Automating deployments, managing cloud environments, monitoring system performance, and ensuring operational stability. - Building and maintaining CI/CD pipelines. - Automating infrastructure using Infrastructure as Code (IaC). - Monitoring system health and responding to incidents. - Implementing security and compliance controls. - Supporting development teams with deployment and environment needs. - Specialized expertise in automation, cloud platforms, system architecture, and deployment strategies. Qualifications - Proven working experience in development using languages like Java, Python, Bash, etc. - Develop logic and write complex code. - Knowledge of DevOps process. - Working knowledge of any Cloud (AWS/Azure preferred). - Experience with Containers/Docker, Kubernetes. - Experience in Jenkins, Prometheus, ELK. - Experience in Ansible, Terraform. - Excellent written and verbal communication skills. - Ability to work in a dynamic, fast paced environment with interest and ability to learn. Requirements - Bachelor’s degree in Computer Science, Programming or related field. - 4-5 years of related experience preferred. Physical Requirements - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times.

• Evolve and structure the observability stack (metrics, logs, and traces), ensuring operational visibility and reliability; • Build and improve CI/CD pipelines with a focus on security, predictability, and deployment efficiency; • Implement DevSecOps practices (SAST, DAST, hardening, and vulnerability analysis); • Manage and evolve AWS environments (EC2, networking, IAM, and multi-environment setups); • Work closely with the development team to raise the technical level of operations; • Perform advanced troubleshooting, incident analysis (RCA), and structured post-mortems; • Automate processes and drive continuous improvements in infrastructure; • Support the evolution of the architecture towards more modern and scalable environments.