Role Description The Vendor Liaison Associate is responsible for ensuring orders are accurately and promptly transmitted to our partner vendors. He/she will work closely and directly with our partner vendors to resolve any questions or issues. He/she also relays accurate and timely information to our customer service and sales teams on these orders. This position supports the organization by providing accurate and timely information ensuring that we meet our customer’s needs and create a positive customer experience. - Develop and maintain knowledge of products, pricing, shipping methods, and printing methods utilized in the entry process. - Develop a good understanding of the processes used to decorate products produced by our partner vendors and the needs of these vendors for these processes. - Generates accurate purchase orders and promptly transmits orders to our partner vendors. - Maintains accurate documentation of actions taken and communications on all orders by utilizing the current system. - Works with our partner vendors directly on production times, rush requests, and customer requests. - Calls and/or e-mails partner vendors to clarify unclear information or provide proof approval in order to complete processing of an order. - Answers e-mails from partner vendors regarding orders. - Accurately maintains order details based on information from customers or partner vendors. - Maintains tracking information from partner vendors in the system to ensure this information is available to customers, customer service, and sales. - Reaches out to partner vendors when tracking hasn’t been received as expected. - Maintains effective working relationships with other associates. - Participate in and support company-wide initiatives such as continuous improvement in order to improve service, reduce costs, and improve quality. - Demonstrates flexibility and commitment through cross-training and helping other departments consistent with business needs. - Performs duties safely and in accordance with company safety policies. Qualifications - High School Diploma or equivalent. - 1-3 years in a customer service environment preferred. - Proficiency using a computer and associated software. - Strong verbal and written communication skills. - Experience using order management systems such as Oracle and/or Salesforce. - Proficiency in Microsoft Office Suite. - Possesses good problem-solving skills and is detail-oriented. - Must have accuracy in data entry and strong attention to detail. - Proven ability to work well under pressure to meet order deadlines. - Excellent attention to detail. - Ability to multitask & focus on multiple issues at once. - Excellent customer service skills and ability to deescalate situations. Benefits - Medical HSA and HRA plans. - Flex spending accounts. - PPO dental. - VSP vision. - Employee assistance program. - Employer-paid life insurance. - 401(k) with employer match. - PTO - Paid Time Off (vacation, sick, personal). - Advancement opportunities. - Tuition reimbursement. - Employee referral bonus program. - Employee recognition program. - Employee charitable giveback program (up to $250 value).

• Conduct proactive outreach to potential and existing VIP clients through calls, written communication, and internal CRM tools; • Promote company products and services to high-value clients; • Apply effective negotiation techniques to convert leads into long-term customers; • Develop and implement initiatives to increase client satisfaction and retention; • Build and maintain strong, long-term relationships as a trusted advisor; • Monitor client activity and identify opportunities for growth and engagement; • Maintain accurate records of client interactions in the CRM system.

• Reporting into the Regional Business Manager, drive growth and deliver on lead measures and sales targets through effective selling of Nestlé Health Science products within the Acute, LTC and Community channels • Develop territory level business and customer plans • Effectively execute against territory level business plan and customer plans • Identify the customer’s explicit needs and deliver NHSc solutions • Identify and liaison with influencers/decision makers for insights • Identify, validate and develop sales opportunities based on facts, logic, and experience • Plan effectively through customer mapping and resourcing

• Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps. • Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment. • Conduct proactive business reviews, executive updates, and ongoing communication touchpoints. • Own renewal preparation, negotiation strategy, and contract execution for assigned accounts. • Identify at-risk accounts early and collaborate with internal teams to develop recovery plans. • Ensure customers receive clear ROI value stories tied to their operational goals. • Develop structured annual and quarterly account plans capturing: Key goals & initiatives for fixed ops, variable ops, and marketing. • Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio. • Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions. • Monitor product utilization, customer satisfaction, support ticket trends, and performance KPIs. • Collaborate closely with Customer Success, Product, Support, and Professional Services to ensure seamless customer experience.