• Work independently to research, define, plan, and implement new Genesys Cloud CX technology projects following the guidance and prioritization of the Director of Business Applications • Evaluate existing Genesys Cloud CX workflows and configurations used in operations, identify opportunities to streamline workflows, and leverage under-utilized functionalities • Lead the implementation of AI voice agent capabilities within Genesys Cloud, identifying opportunities to automate routine interactions, reduce wait times, and free staff to focus on higher-complexity engagements • Serve as a subject matter expert for the engineering team for all Genesys-related integration projects, and maintain all production and test environments for Genesys Cloud CX • Manage the relationship with the Genesys vendor and with key stakeholders for WelbeHealth teams that utilize Genesys • Learn and support additional enterprise applications as needed with guidance from the Director of Business Applications

Role Description We are looking for a distributed systems engineer to work on the systems that power the syncing engine our customers and other engineering teams rely on. This presents an exciting challenge where you can apply your expertise in distributed systems, performance optimization, and troubleshooting to push the boundaries of what is possible and meaningfully improve our ability to move massive amounts of customer data. This role also provides a unique opportunity to work on a multi-cloud and multi-region infrastructure that supports a global customer base. We believe in enabling our engineers to do their best work for our customers by giving them extremely high levels of ownership and autonomy. This comes in different forms: - You will own and deliver projects from start to finish. - You will work directly with customers to solve their hardest scaling problems. - You will have a lot of influence over what we work on as a team and company. Some of the problems we’ll be working on include: - Sync Speed: Customers want to sync a lot of data to important destinations like Facebook and Snapchat, which requires us to analyze every part of our syncing process and find where we can optimize to sync data more quickly. - Streaming Syncing: We currently sync data from sources in batch only, but envision a world where we also do syncs in real-time and support streaming sources like webhooks and queues. - Scalability and Reliability: As part of our rapid growth, we’re always evaluating current future bottlenecks in scaling and reliability, and architecting for the next order of magnitude of growth. - Personalization API: Our Personalization API product provides a low latency caching layer on top of data warehouses that enable customers to use their data warehouse for real-time personalization use cases with <30ms p90 response times with QPS in the millions. - Multi-Region and Multi-Cloud: Supporting our multi-region and multi-cloud backend, including extending it to launch Hightouch on in new regions to support data residency requirements of our global customer base. We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. This is a senior role, but we focus on impact and potential for growth more than years of experience. The salary range for this position is $180,000 - $320,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window. Qualifications - You are an engineer with a passion for solving hard technical problems that generate real value for customers. - You’re motivated by high ownership and are comfortable in a fast-paced, startup environment. - You have experience and comfort with distributed systems and high-scale systems or the ability and desire to build this experience quickly. - You’ve built syncing engines that process and move terabytes of data per day in a scalable way. - You’ve created event collection or data streaming services that power company critical systems. - You’ve owned systems that have undergone orders of magnitude of growth and helped them scale accordingly. - You have relevant skills and are a fast learner who is excited to take on the challenges we face. Interview Process Our goal with the interview process is to balance speed with giving both parties opportunities to assess whether there is a strong mutual fit. We will ask you questions, but we want you to ask us questions! Our technical interviews focus on how you design systems because we believe this is the best way for us to see how you work and for you to see how we collaborate. We don’t ask you to write code to solve technical brainteasers that don’t appear in your day to day job. - Recruiter Screen [30m]: Introductory call with our recruiting team to get to know each other and see if the role could be a good mutual fit. - System Design Screen [45m]: Designing a data processing feature end-to-end. - Hiring Manager Interview [30m]: Chat with hiring manager about past experiences and future operating preferences to assess fit on company values and operating principles. - System Design Interview [90m]: Work with the interviewer to architect a system at a conceptual level. The problem will be at a pretty high level - and have both product and customer requirements as well as technical. We have limited inbound applications to one application per candidate. You will be auto-rejected if you apply to multiple roles. Please only apply to the position you are most qualified for. E-Verify Statement Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

Role Description We are searching for motivated, responsible individuals to perform fire inspections for our various municipal clients in our Bucks County region on a full-time or part-time basis. Responsibilities include but are not limited to: - Read and interpret building plans and specifications and enforces local ordinances as required. - Conduct initial site observation, prepare & issue notice(s) regarding violation(s) of local ordinances. - Record keeping and project tracking through its completion. - Prepare, file, and prosecute non-traffic citations on multiple levels of the judicial system. Qualifications - High School Diploma and a willingness to continue training. - Background in municipal zoning/property maintenance, enforcement of municipal ordinances, etc. (preferred) - Current certification of IFSAC / ProBoard / ICC Fire Inspector 1 & 2 - Current, valid driver’s license and the ability to travel to client sites. - Demonstrated skills in organizing resources and establishing priorities. - Proven, effective communication skills and ability to work remotely and with limited supervision. - Ability to establish and maintain professional working relationships with Isett associates and our clients. Requirements - Experience in fire inspections or residential/commercial construction is preferred, but we will consider training the right person(s). - Candidates will be encouraged to obtain additional certifications for advancement. Benefits - Career advancement and continuing education opportunities - Employee engagement events and parties - Work-life balance & flexible working schedules - Paid vacation/holiday/sick time - Employee Stock Ownership Plan (ESOP) - Medical, dental, vision, life, and disability insurances - Discounted and/or free Isett wear - Parental leave - 401k/Roth match

• Provide Level II support across tickets, escalations, and client environments • Manage and resolve tickets using ConnectWise PSA • Monitor and troubleshoot systems using ConnectWise RMM • Administer and support Microsoft 365 environments (users, permissions, troubleshooting) • Perform desktop support (Windows + Mac) including hardware/software issues • Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD) • Maintain and troubleshoot firewall and network security configurations • Support endpoint and email security tools (SentinelOne, Avanan) • Document all work, resolutions, and updates within ConnectWise • Communicate clearly with clients and provide guidance on technical issues