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Slash Staffing

Hire skilled overseas remote workers from $4.98/hr | Affordable staffing solutions for your business

Level II Systems Engineer, MSP

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 11-50Since 2024H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

44 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAzure

Job Description

Level II Systems Engineer, MSP

Slash Staffing

• Provide Level II support across tickets, escalations, and client environments • Manage and resolve tickets using ConnectWise PSA • Monitor and troubleshoot systems using ConnectWise RMM • Administer and support Microsoft 365 environments (users, permissions, troubleshooting) • Perform desktop support (Windows + Mac) including hardware/software issues • Troubleshoot and support Azure environments and Azure Virtual Desktop (AVD) • Maintain and troubleshoot firewall and network security configurations • Support endpoint and email security tools (SentinelOne, Avanan) • Document all work, resolutions, and updates within ConnectWise • Communicate clearly with clients and provide guidance on technical issues

Job Requirements

  • 3+ years experience in Level II support (preferably in an MSP environment)
  • Strong experience with: ConnectWise PSA
  • ConnectWise RMM
  • Microsoft 365 administration
  • Experience supporting Windows and Mac environments
  • Hands-on experience with Azure (including AVD)
  • Experience with endpoint security tools (SentinelOne or similar)
  • Strong troubleshooting and problem-solving ability
  • Clear English communication (client-facing role)

Benefits

  • Flexible Schedule
  • Remote Work Opportunities

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