Role Description We are seeking a Bilingual Medical Virtual Assistant (Spanish/English) to support a growing medical aesthetics clinic. This role focuses on responding to new leads, scheduling patient appointments, providing patient support, and assisting with clinic operations. The ideal candidate is highly responsive, compassionate, and proactive. You will play a key role in ensuring patients receive timely communication while helping maintain a full and organized appointment calendar. Key Responsibilities - Respond to incoming leads within 1–5 minutes (ideally within 1 minute) - Engage potential patients and convert leads into booked appointments - Schedule and confirm patient appointments - Send reminders and follow-ups - Proactively reach out to patients due for recurring services - Handle patient inquiries through calls, texts, and email - Provide excellent customer service and patient care - Manage emails and messages (sorting, responding, prioritizing) - Assist with newsletters and patient communication - Manage calendar and scheduling tasks Qualifications - Fluent in both Spanish and English (spoken and written) - Clear or minimal English accent - Excellent written and verbal communication skills - Strong professional writing and communication standards - Healthcare or medical support experience preferred - HIPAA training or certification preferred (or willingness to obtain) - Strong attention to detail and organizational skills - Ability to work independently in a remote environment - Compassionate and patient-focused approach to customer service Requirements - Must be proficient in speaking and writing English very clearly - Must have relevant work experience - Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] - Must be available for video meetings with your camera on (when needed) Technical Requirements - Device: Reliable laptop or desktop computer. - Internet: High-speed connection (minimum 10 Mbps). - Audio: Noise-canceling headset. - Video: Webcam for virtual meetings. - Workspace: Quiet, professional environment. Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description A Customer Service Representative I is a primary customer facing employee who provides assistance and support for individuals searching for housing and navigating the apartment leasing process. The CSR is knowledgeable of specific listings, pricing, availability, and qualifications of the properties Apartment Agents supports. Using their knowledge of services as well as great customer service skills, the CSR promptly and accurately addresses issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information handling procedures. - Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. - This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. - The CSR reports to the CS Supervisor. Qualifications - Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. - One year of experience performing customer support activities, preferably in a call center. - Good verbal and written communication skills. - Intermediate skills with Microsoft Office, email and internet. - Good problem solving and listening skills. - Bilingual skills a plus. Requirements - Communicates effectively with a range of individuals with varying educational levels and communication styles. - Respond to customer inquiries with timely and accurate information. - Uses customer centered techniques in all interactions. - Receives inquiries about Apartment Agents services, available listings, and leasing requirements. - Provides information on apartment options to assure that each individual is able to make informed decisions about their housing. - Assists individuals in completing applications or understanding leasing requirements. - Represents Apartment Agents in all interactions with the public by providing quality service to internal staff and external clients. - Ensures privacy of our customers remains the utmost importance. - Initiates required action for response to caller requests, including the need for additional support by other staff or requests for documents. - Recognizes the need for additional services required by the caller. - Ensures the satisfaction of callers and professional handling of difficult or unusual situations. - Conducts follow up phone calls for quality and satisfaction. - Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department. - Accesses company software in order to retrieve information to answer inquiries and to update contact notes and other information into digital records. - Requires additional duties as assigned. - Reports directly to the Customer Service Supervisor. - Adhere to all remote work policies and procedures. Benefits - Paid training - AD&D insurance - Health insurance - Paid time off - Vision insurance - Life insurance - Disability insurance - Paid holidays - Opportunities for advancement

• Answer and manage all inbound calls promptly and professionally. • Handle general inquiries, take accurate messages, and forward calls to the appropriate team members. • Respond to client and tenant questions related to property listings, inspections, or appointments. • Manage appointment bookings, property viewings, and calendar scheduling. • Update client information, inquiries, and call logs in the CRM system. • Coordinate with agents, property managers, and other staff as needed. • Maintain a high level of customer service, professionalism, and confidentiality. • Perform light administrative support such as email correspondence and data entry when required.

Title: Executive Assistant Location: Chicago, Illinois Job Description: Company: IG US Holdings Inc. Role: Executive Assistant – People & HR | IG North America Location: Chicago, IL - Hybrid (3 days/week in office) We're looking for a sharp, highly organized Executive Assistant to provide high-level support to the Head of People & HR and the broader People function at IG North America. You'll be a trusted partner who keeps things running smoothly — anticipating needs, maintaining confidentiality, and managing competing priorities with ease in a fast-paced fintech environment. What You'll Do: - Calendar & Scheduling: Own executive calendars end-to-end — coordinating meetings, protecting priorities, and handling senior interview logistics. - Meeting Support: Keep meetings sharp and productive. Prep materials, capture decisions, and track action items so nothing falls through the cracks. - Communications: Serve as a professional first point of contact for the Head of People, thoughtfully managing incoming correspondence — exercising sound judgment to respond, prioritize, or escalate with the right context and appropriate urgency. - Executive Materials: Create polished presentations, reports, and documents that reflect the People brand - Vendor & Finance Management: Manage HR vendor contracts and invoices, process expense reports, and assist with budget oversight - Confidentiality: Handle sensitive and market-sensitive information with the utmost discretion and professionalism - Events & Culture: Organize company events, off-sites, and team activities that reflect our unique fintech culture - Proactive Support: Anticipate needs and solve problems before they escalate—staying two steps ahead Who You Are: - 3–5 years of experience supporting executive-level leaders - College degree preferred - HR Administration experience a plus but not required - Exceptional organizational skills with the ability to juggle multiple priorities - Strong written and verbal communication skills - Proficient in Microsoft Office Suite, Concur, SharePoint, and Workday—and quick to pick up new tools - Self-directed, with sound judgment and strong decision-making skills - Professional, personable, and highly discreet - Flexible and adaptable, including occasional after-hours availability Company Perks + Benefits:    - Performance Bonuses    - Stock Purchase Options    - Medical/Vision/Dental Benefits  - 401k Plan   - 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday!)    - 10 Paid Sick Days    - Gym Membership Reimbursement    - Commuter Benefits    - Pet Insurance    - Wellness & Mental Health Programs    - Charitable Donation Matching    - Two Paid Volunteer Days Off    - Daily catered lunch when in the office    - Full kitchen with snacks and beverages    - In-building gym    - Shuttle to/from Metra    Salary Range:  $65,000 - $75,000 The actual salary offered will be based on the candidate's level of experience and qualifications. Discretionary Performance Bonus: 8-12% of base salary based on individual and company performance. About IGNA + tasty IG North America is home to tastytrade, tastylive, tastyfx, and tastycrypto—a family of brands built to democratize trading and empower individual investors. Founded in Chicago by the creators of thinkorswim, acquired by London-based IG Group in 2021, we combine startup innovation with the backing of a global fintech leader with 50+ years of experience. From our headquarters in Chicago's Fulton Market, our team builds award-winning trading platforms, produces live financial education content daily, and creates technology that makes complex markets accessible. tastytrade is our retail brokerage for self-directed investing and trading, with tastylive providing content to educate our customers. tastyfx is the fastest-growing forex broker in the US. tastycrypto provides self-custody digital wallets for decentralized finance. We're a lean, collaborative team that values autonomy, pragmatism, and impact. Whether you're building technology, creating content, serving customers, or supporting operations, you'll work alongside people who are passionate about disrupting traditional finance and genuinely care about helping traders succeed. Our culture rewards initiative, embraces experimentation, and measures success by the value we create for our users. Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars. 1330 W Fulton Market, Chicago, IL 60607   *Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!