Role Description We are looking for a hands-on Hootsuite Implementation Specialist to deliver platform setup and configuration for new clients. This role is focused on building, configuring, and enabling Hootsuite environments to an agreed scope and timeline. You will work closely with an Implementation Manager who owns the client relationship and project management, while you focus on high-quality technical delivery. What you will do - Platform Setup & Configuration - Create queries (topics and/or filters) - Set up social channels (Owned and/or Earned) - Configure dashboards, reports, or alerts - Apply best-practice standards across listening, publishing, and reporting - Delivery Support - Participate in requirements review sessions led by the Implementation Manager - Implement configurations based on agreed client requirements - QA your own work and address feedback or refinements - Training Support - Support delivery of client training sessions where required - Help ensure the client is confident using the configured platform Qualifications - Fluent, professional-level English (written and spoken) - Proven experience configuring and working in Hootsuite - Strong understanding of: - Social listening queries and filters - Owned vs earned social channels - Dashboards, reports, and alerts - High attention to detail and ability to work to a defined scope - Comfortable working as part of a wider delivery team - Hootsuite certification(s) - Experience working to repeatable implementation frameworks Benefits - Competitive salary (dependent on experience) - Share options - Performance-related bonus - Flexible or agile working arrangements including remote working and reduced or compressed hours

• Mapping solutions to value across large and dynamic EMEA customers, bridging both business and technical requirements. • Participating in discovery and driving qualification of new opportunities and expansion customers. • Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customer’s needs. • Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries. • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. • Preparing and providing input for functional and technical sections of RFPs/RFQs. • Supporting sales and marketing activities, webcasts, field enablement, and asset creation. • Provide advice and feedback to product management and engineering to enhance our offerings.

Role Description The Implementation Specialist, bswift, is responsible for leading new client implementations, ensuring a smooth and accurate transition onto the bswift benefits administration platform. This role is instrumental in setting clients up for long-term success by ensuring accurate system configuration, data integrity, and user training. - Owns the implementation process, leading requirements gathering to ensure client needs are fully documented and met with precision. - Documents plan details, eligibility rules, and system configurations. - Organizes and prioritizes implementation tasks based on project timelines. - Ensures all documentation and meeting notes are properly maintained. - Configures the bswift platform to align with client requirements, including benefit plans, rates, rules, alerts, reporting, login pages, employee homepages, admin dashboards, and add-on modules. - Manages initial data loads for demographic and benefit election data. - Sets up automated inbound demographic imports and validates data from external sources. - Conducts pre-go-live system testing, analyzing implementation documents to confirm system setup meets client requirements. - Performs test-case scenarios and QA validation to identify and correct configuration issues before site launch. - Anticipates and mitigates risks, proactively resolving implementation challenges before they impact the client experience. - Educates clients on best practices and system functionality. - Delivers comprehensive training for HR administrators and brokers, ensuring platform adoption and self-sufficiency post-go-live. - Responds to all client inquiries, issues, and requests in a timely manner. - Maintains accountability and follows through on deliverables. - Ensures a seamless handoff to the Client Success Team after go-live. - Continuously evaluates and enhances implementation processes to drive efficiency, automation, and accuracy. Qualifications - 2+ years of experience configuring the bswift platform or ability to obtain certification. - 2+ years of experience in benefits administration, HR technology, or a related role. - Bachelor’s degree in Business, Human Resources, Information Systems, or a related field, or equivalent experience. - Experience with system configuration, data imports, and quality assurance testing. - Strong analytical and problem-solving skills with high attention to detail. - Ability to manage multiple implementations simultaneously and meet deadlines. - Excellent written and verbal communication skills with strong client-facing ability. Requirements - Experience working with CRM and project management tools (preferred). - Familiarity with benefits administration processes and HR systems (preferred). Benefits - Salary range: $62,000 – $67,000 per year. - Comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. - Remote work model. - Access to Alera Group Academy for professional development.

Role Description We are seeking a detail-oriented Itinerary Planning Specialist – Remote to support clients with trip planning, itinerary coordination, and reservation assistance. This role focuses on providing organized, professional support throughout the planning process while ensuring a smooth and positive client experience. This is a remote opportunity ideal for individuals who are highly organized, client-focused, and interested in itinerary planning within a structured, supportive environment. - Assist with planning and organizing customized itineraries based on client preferences - Support the coordination of reservations, schedules, and travel-related details - Communicate with clients to gather information and provide timely updates - Maintain accurate records, confirmations, and itinerary documentation - Collaborate with internal systems and tools to manage planning workflows - Provide general support to ensure a seamless and well-organized experience for clients Qualifications - Strong organizational and time-management skills - Excellent written and verbal communication abilities - Comfortable working independently in a remote setting - Detail-oriented with the ability to manage multiple requests efficiently - Basic computer proficiency and willingness to learn new platforms - Previous experience in customer support, scheduling, or coordination is a plus, but not required Benefits - Fully remote opportunity with flexible scheduling - Structured onboarding and ongoing training - Access to planning tools, resources, and support systems - A collaborative and professional remote work environment - Opportunity to develop skills in itinerary planning and client support Work Environment This role is performed remotely using company-supported systems and communication tools. Training and guidance are provided to ensure confidence and consistency in the role. Salary $45,000 - $65,000 a year Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.