• Mapping solutions to value across large and dynamic EMEA customers, bridging both business and technical requirements. • Participating in discovery and driving qualification of new opportunities and expansion customers. • Preparing and conducting product demonstrations, highlighting how Collibra’s Platform can support our Enterprise customer’s needs. • Advising and supporting customers’ technical stakeholders to accelerate Collibra adoption and value realization, i.e. be the primary point of contact for technical and product related queries. • Identifying, evaluating, recommending, and executing value-based workshops and proof of concepts/values. • Preparing and providing input for functional and technical sections of RFPs/RFQs. • Supporting sales and marketing activities, webcasts, field enablement, and asset creation. • Provide advice and feedback to product management and engineering to enhance our offerings.

Role Description The Implementation Specialist, bswift, is responsible for leading new client implementations, ensuring a smooth and accurate transition onto the bswift benefits administration platform. This role is instrumental in setting clients up for long-term success by ensuring accurate system configuration, data integrity, and user training. - Owns the implementation process, leading requirements gathering to ensure client needs are fully documented and met with precision. - Documents plan details, eligibility rules, and system configurations. - Organizes and prioritizes implementation tasks based on project timelines. - Ensures all documentation and meeting notes are properly maintained. - Configures the bswift platform to align with client requirements, including benefit plans, rates, rules, alerts, reporting, login pages, employee homepages, admin dashboards, and add-on modules. - Manages initial data loads for demographic and benefit election data. - Sets up automated inbound demographic imports and validates data from external sources. - Conducts pre-go-live system testing, analyzing implementation documents to confirm system setup meets client requirements. - Performs test-case scenarios and QA validation to identify and correct configuration issues before site launch. - Anticipates and mitigates risks, proactively resolving implementation challenges before they impact the client experience. - Educates clients on best practices and system functionality. - Delivers comprehensive training for HR administrators and brokers, ensuring platform adoption and self-sufficiency post-go-live. - Responds to all client inquiries, issues, and requests in a timely manner. - Maintains accountability and follows through on deliverables. - Ensures a seamless handoff to the Client Success Team after go-live. - Continuously evaluates and enhances implementation processes to drive efficiency, automation, and accuracy. Qualifications - 2+ years of experience configuring the bswift platform or ability to obtain certification. - 2+ years of experience in benefits administration, HR technology, or a related role. - Bachelor’s degree in Business, Human Resources, Information Systems, or a related field, or equivalent experience. - Experience with system configuration, data imports, and quality assurance testing. - Strong analytical and problem-solving skills with high attention to detail. - Ability to manage multiple implementations simultaneously and meet deadlines. - Excellent written and verbal communication skills with strong client-facing ability. Requirements - Experience working with CRM and project management tools (preferred). - Familiarity with benefits administration processes and HR systems (preferred). Benefits - Salary range: $62,000 – $67,000 per year. - Comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. - Remote work model. - Access to Alera Group Academy for professional development.

Role Description We are seeking a detail-oriented Itinerary Planning Specialist – Remote to support clients with trip planning, itinerary coordination, and reservation assistance. This role focuses on providing organized, professional support throughout the planning process while ensuring a smooth and positive client experience. This is a remote opportunity ideal for individuals who are highly organized, client-focused, and interested in itinerary planning within a structured, supportive environment. - Assist with planning and organizing customized itineraries based on client preferences - Support the coordination of reservations, schedules, and travel-related details - Communicate with clients to gather information and provide timely updates - Maintain accurate records, confirmations, and itinerary documentation - Collaborate with internal systems and tools to manage planning workflows - Provide general support to ensure a seamless and well-organized experience for clients Qualifications - Strong organizational and time-management skills - Excellent written and verbal communication abilities - Comfortable working independently in a remote setting - Detail-oriented with the ability to manage multiple requests efficiently - Basic computer proficiency and willingness to learn new platforms - Previous experience in customer support, scheduling, or coordination is a plus, but not required Benefits - Fully remote opportunity with flexible scheduling - Structured onboarding and ongoing training - Access to planning tools, resources, and support systems - A collaborative and professional remote work environment - Opportunity to develop skills in itinerary planning and client support Work Environment This role is performed remotely using company-supported systems and communication tools. Training and guidance are provided to ensure confidence and consistency in the role. Salary $45,000 - $65,000 a year Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description The AI Implementation Intern (Canada Summer Jobs) supports the Operations Team in the development and implementation of ABC's internal AI and digital procedures, policies, and tools. The AI Implementation Intern will have the opportunity to be involved and gain foundational skills and experience in all stages of AI and digital policy and procedure development, including: - Researching, reviewing, and testing various platforms, programs, and tools - Supporting business development and literacy programming - Workflow optimisation and accessibility improvements - Summarising key insights from AI-assisted literature reviews - Building and delivering AI training for ABC team members - Working across teams to determine areas of operations that can benefit from AI implementation and best practices This is a 5 day, 35 hour per week full-time role for 8 weeks with flexible hours. Much of the work will need to be done during standard business hours, but we are able to accommodate a wide array of schedules that may require flexibility around work, school, caregiving, or other responsibilities. Qualifications - Confidence in using various types of basic office technology, including computers, applications (Google Workspace, Chrome, etc.), and communication software (email, chat, etc.) - Excellent time management and experience reporting to deadlines - The ability to summarise research results into useful data and/or information - Excellent verbal and written skills - Strong problem-solving skills, especially while working under pressure - The ability to work independently and cooperatively in a team environment Requirements - Be between 15 and 30 years of age at the start of the position - Be a Canadian citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred - Have a valid Social Insurance Number (SIN) Benefits - Compensation: $27.50/hour plus 4% vacation pay - We’re making a difference in the lives of thousands of adult learners and the practitioners who serve them every year - We take professional development and lifelong learning seriously - We know that our work is important, but that our families are more important Application Process Please send us your resume and a cover letter that tells us why you’re right for the role by May 15, 2026. We only consider applications that include a cover letter. Use this link to apply. NOTE: We will be reviewing candidates on a rolling basis and may hire before the deadline. ABC Life Literacy Canada values the diversity of everyone regardless of race, culture, ethnicity, religion, gender, sexual orientation, and disability, and we welcome applicants from all backgrounds. If you require an accommodation to participate in the interview process, please let us know—we’ll be happy to do so. We appreciate all applicants for their interest in this role.