Role Description We are seeking a detail-oriented Itinerary Planning Specialist – Remote to support clients with trip planning, itinerary coordination, and reservation assistance. This role focuses on providing organized, professional support throughout the planning process while ensuring a smooth and positive client experience. This is a remote opportunity ideal for individuals who are highly organized, client-focused, and interested in itinerary planning within a structured, supportive environment. - Assist with planning and organizing customized itineraries based on client preferences - Support the coordination of reservations, schedules, and travel-related details - Communicate with clients to gather information and provide timely updates - Maintain accurate records, confirmations, and itinerary documentation - Collaborate with internal systems and tools to manage planning workflows - Provide general support to ensure a seamless and well-organized experience for clients Qualifications - Strong organizational and time-management skills - Excellent written and verbal communication abilities - Comfortable working independently in a remote setting - Detail-oriented with the ability to manage multiple requests efficiently - Basic computer proficiency and willingness to learn new platforms - Previous experience in customer support, scheduling, or coordination is a plus, but not required Benefits - Fully remote opportunity with flexible scheduling - Structured onboarding and ongoing training - Access to planning tools, resources, and support systems - A collaborative and professional remote work environment - Opportunity to develop skills in itinerary planning and client support Work Environment This role is performed remotely using company-supported systems and communication tools. Training and guidance are provided to ensure confidence and consistency in the role. Salary $45,000 - $65,000 a year Hiring Process We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Role Description The AI Implementation Intern (Canada Summer Jobs) supports the Operations Team in the development and implementation of ABC's internal AI and digital procedures, policies, and tools. The AI Implementation Intern will have the opportunity to be involved and gain foundational skills and experience in all stages of AI and digital policy and procedure development, including: - Researching, reviewing, and testing various platforms, programs, and tools - Supporting business development and literacy programming - Workflow optimisation and accessibility improvements - Summarising key insights from AI-assisted literature reviews - Building and delivering AI training for ABC team members - Working across teams to determine areas of operations that can benefit from AI implementation and best practices This is a 5 day, 35 hour per week full-time role for 8 weeks with flexible hours. Much of the work will need to be done during standard business hours, but we are able to accommodate a wide array of schedules that may require flexibility around work, school, caregiving, or other responsibilities. Qualifications - Confidence in using various types of basic office technology, including computers, applications (Google Workspace, Chrome, etc.), and communication software (email, chat, etc.) - Excellent time management and experience reporting to deadlines - The ability to summarise research results into useful data and/or information - Excellent verbal and written skills - Strong problem-solving skills, especially while working under pressure - The ability to work independently and cooperatively in a team environment Requirements - Be between 15 and 30 years of age at the start of the position - Be a Canadian citizen, permanent resident, or someone to whom Refugee Status has been granted/conferred - Have a valid Social Insurance Number (SIN) Benefits - Compensation: $27.50/hour plus 4% vacation pay - We’re making a difference in the lives of thousands of adult learners and the practitioners who serve them every year - We take professional development and lifelong learning seriously - We know that our work is important, but that our families are more important Application Process Please send us your resume and a cover letter that tells us why you’re right for the role by May 15, 2026. We only consider applications that include a cover letter. Use this link to apply. NOTE: We will be reviewing candidates on a rolling basis and may hire before the deadline. ABC Life Literacy Canada values the diversity of everyone regardless of race, culture, ethnicity, religion, gender, sexual orientation, and disability, and we welcome applicants from all backgrounds. If you require an accommodation to participate in the interview process, please let us know—we’ll be happy to do so. We appreciate all applicants for their interest in this role.

• Lead the implementation of new clients on Base., from kick-off to operational launch. • Configure and set up Base. according to client needs, including: - product workflows (management, enrichment, publishing), - order workflows (business rules, automations, synchronizations). • Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations. • Demonstrate a strong technical mindset and ability to understand and structure complex systems (basic coding knowledge is a plus). • Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions…), including: - data exchange setup, - business mappings, - integration testing and functional validation. • Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment. • Collaborate with Sales and Customer Success teams to support the technical sales cycle. • Work with Product and Tech teams to relay client needs and contribute to the evolution of Base. • Document, optimize, and standardize implementation processes.

Role Description We are seeking a highly motivated implementation consultant to join our team. The ideal candidate will have experience in SaaS product implementations, with a strong domain focus on HRIS or related functions. - Planning and scoping: Work with the customer to identify the scope of the implementation, including timelines, budget, and resource requirements. This involves creating a project plan and ensuring that the project stays on track. - Implementation: Responsible for collaborating with client-side SMEs to understand, configure, and customize their business requirements. This includes setting up user accounts, defining workflows, integrating with other systems, and testing the product. Also, setting up relevant data to showcase the end-to-end business process and collecting and processing feedback from clients to make necessary system changes. - Training: Provide training to end-users and administrators on how to use the SaaS product. - Support: Provide ongoing support to the customer, including troubleshooting issues and answering questions. - Documentation: Create and maintain documentation for the implementation, including user manuals, training materials, and technical specifications. - Product management: Collaborate with the product team to identify areas for product improvement and provide input on product development based on client feedback. Qualifications - Having a full-time degree from a recognized institute. - Experience working on SAP SuccessFactors modules like EC, recruitment, onboarding, learning, document management, and generation tools are highly desirable. - 4+ years of experience in one or more areas listed below: - Any implementation projects i.e., requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). - Dynamic individual with strong communication and presentation skills. - Possess solid problem-solving and consultative skills to engage and build relationships with large organization stakeholders. - Successfully navigate through challenges to complete the deliverables with quality and manage multiple implementation projects concurrently. - Ability to collaborate with a large team and work for the common goal.