• Presales and architecture consulting for public sector clients with a focus on research and higher education in the DACH region. • Consulting and development in presales and architecture for public sector clients with a focus on research and teaching in the DACH region. • Developing customer relationships and communicating future perspectives, technology roadmaps and business opportunities. • Supporting customers in assessing changes and deriving viable next steps. • Developing customer-specific solution designs, target architectures and proposal approaches with a clear focus on AI and technical services. • Advising clients at management level and facilitating complex decision-making and alignment processes. • Translating functional, organizational and strategic requirements into robust services, architectures and proposal concepts. • Contributing across the entire value chain — from market, portfolio and governance to concrete opportunities and management formats.

• Lead the implementation of time management solutions in a cloud environment • Act as the main client contact during the implementation process • Conduct workshops and meetings to gather requirements and define solutions • Support program leads in managing the solution lifecycle • Work closely with: Solution Architects • Business Analysts • Technical and development teams • Service operations • Ensure adherence to global IT processes and governance • Manage budget and ensure deliveries meet defined objectives • Drive digital transformation and change management initiatives • Align business needs with IT initiatives • Collaborate with and influence stakeholders to meet business requirements • Monitor and communicate performance indicators (SLAs) • Identify and analyze performance deviations and propose improvements • Promote continuous improvement of processes, services, and user experience • Ensure a high level of satisfaction among users and internal customers

Role Description The IT General and Application Control Manager is a critical role responsible for developing and implementing internal control assessments across all IT and cybersecurity domains within Moniepoint MFB. This position focuses on ensuring the adequacy and effectiveness of information systems and critical infrastructure, verifying that they are protected, controlled, and aligned with business models. The manager will: - Assess IT strategy, governance, and organizational structure. - Oversee communication of assessment findings. - Manage control deficiency remediation. - Conduct follow-up assessments. - Assess risk ownership and risk registers. - Monitor KPIs and KRIs. - Evaluate business continuity and information asset protection. This position requires a deep understanding of internal control frameworks, particularly COSO, and relevant ISO standards. Qualifications - A Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field. - Relevant professional certifications such as CISA, CISSP, or others related to IT audit, cybersecurity, or risk management. - Proven experience in IT internal control assessments, IT auditing, or a related field. - In-depth knowledge and practical experience with the COSO internal control framework and relevant ISO standards. - A solid understanding of information systems, critical infrastructure, and cybersecurity domains. - Strong planning and execution skills for conducting internal control assessments. - Experience in assessing IT and CyberSec risk ownership and risk registers. - Excellent written and verbal communication skills. - Strong analytical and problem-solving skills. - Excellent organizational and time management skills. - Meticulous attention to detail. - High level of integrity and professionalism. Requirements - Develop and implement the annual ITGC and ITACs internal control assessments plan. - Plan and execute internal control assessments to establish the adequacy and effectiveness of information systems. - Assess the monitoring and reporting of IT and CyberSecurity KPIs and KRIs. - Assess Moniepoint MFB’s ability to continue business operations and evaluate storage, back-up, and restoration policies. - Assess logical, physical, and environmental controls to verify the confidentiality, integrity, and availability of information assets. - Assess controls at all stages of the information systems development life cycle. - Oversee the communication and collection of feedback on controls design and operational effectiveness tests. - Develop and manage the control deficiency remediation dashboard. - Oversee the conduct of post-review follow-up assessments. - Carry out any other task as assigned to improve the information system security posture. Benefits - Moniepoint is an equal opportunity employer. - We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. Company Description Moniepoint is a financial technology company digitising Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.

Role Description We are looking for a motivated and customer-oriented person to help and support the employees in our Sofia premises or / and remote users. As a Helpdesk Technician, you will be responsible for installing, setting up and troubleshooting all aspects of hardware and software issues related to our internal employees. In your role, you will help support the employees of a fast and dynamic business. - Use your initiative and technical knowledge to diagnose any technical support/IT problems on desktops/laptops and provide effective resolutions or information to the user. - Be responsible for newcomers' equipment, including setup, installation, and configuration of software and hardware based on individual user needs. - Troubleshoot and support the conferencing amenities of our premises. - Proactively provide information and regular communication to users on the progress of outstanding support calls while also indicating the timescale for resolution. - Carry out user account maintenance for the new members, leavers, and role changes. - Collaborate with internal and external teams to resolve issues and improve processes. Qualifications - Experience providing IT technical support (at least 1 year). - Customer-oriented mentality and excellent problem-solving skills with critical thinking. - Troubleshooting experience in the Microsoft and Apple ecosystems. - Good knowledge of Windows Operating systems and MS Office / G Suite applications. - Knowledgeable skills in conferencing and audiovisual systems. - Familiarity with MFP network printers. - Strong teamwork mindset and willingness to collaborate with individuals. - The ability to prioritize according to tasks as they arise. Requirements - Familiarity with MS Azure/Intune. - Experience with Jira. - Basic networking skills. - Basic knowledge in Python scripting. Company Description Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment. We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices.