Making Numbers Make Sense
Premium Audit Coordinator
Location
Alabama
Posted
57 days ago
Salary
$14 - $15 / hour
Seniority
Senior
Job Description
Premium Audit Coordinator
MDD Forensic Accountants
• Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of work • High call volume averaging 8-12 calls per hour during business hours • Acts as a liaison between insureds and field representatives when setting up audit or inspection appointments • Assists with determining needs, scheduling or cancelling appointments, or referring the insured to the correct staff person • Correspond with policyholders, CPA’s, bookkeepers, agents to gather additional information as needed • Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor • Maintains and updates contact notes on each assigned job in AuSum • Makes calls to check on status of information including insurance agent calls • Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry • Attaches information and adds progress notes as it becomes available in AuSum • Assigns audits to Phone Auditors once information is received • Other duties as assigned
Job Requirements
- Professional phone, chat, and email communication
- High School Diploma or GED
- Excellent computer skills including experience in the Microsoft Office Suite
- Commitment to providing exceptional customer service
- Attention to Detail: Listen to information from policyholders and clients alike
- Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things
- Multitasking: Handles distractions well, adaptable to new responsibilities; ability to quickly switch between tasks and adapt to changes easily
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
Benefits
- Medical, dental, and vision plans to support your health and that of your family
- A 401(k) plan with employer matching
- Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
- Paid holidays
- Life insurance and short‑term and long‑term disability coverage
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