Role Description Direct Agents is looking for an experienced Senior Account Manager, Affiliate Marketing for our Performance Group, to lead client accounts, deliver standout campaigns, and build impactful relationships. This role can either be in our NYC office or remote. The total compensation range of $85,000 - $105,000, depending on experience. - Lead daily campaign management, campaign reporting, monitoring, and optimizations for client accounts. - Lead daily maintenance, tracking, and monitoring of campaign budgets and KPIs, maximizing growth potential on accounts. - Lead communication of the performance of managed campaigns to both internal and external stakeholders, keeping Client KPIs at the forefront of all decision-making. - Provide strategic direction to clients on the best course of action for maximizing ROI. - Provide direction to client stakeholders on the best areas to grow the business, across a variety of performance channels. - Lead creative material review and technical setup for successful campaign launch and ongoing campaign management. - Be a subject matter expert in our industry by continuing to develop holistic industry knowledge, including email, non-email, and compliance protocols. Stay abreast of current industry topics, trends, news, methodologies, and tools. - Lead existing relationships with current legacy clients and establish leadership in new relationships with newly onboarded clients. - Identify and develop potential solutions to improve or further bolster best-in-class client service and intrateam communication, developing “white-glove” mindset, including but not limited to AI integration and development. - Lead monthly payment processes for clients you are managing to ensure the timely deployment of invoices, as well as the timely receipt of payments. - Develop and present QBRs or other business review materials to clients, partners, and internal stakeholders, increasing leadership over time. Qualifications - 3 - 5 years of digital performance marketing experience within a brand's internal team and/or in an agency setting. - Exceptional prowess in both internal team dynamics and external partner engagement. - General grasp of business dynamics, understanding how various components interlink to steer an organization toward success. - Entrepreneurial spirit with a track record of taking initiative and driving projects from inception to realization. - Innate attention to detail with impeccable time management and organizational skills. - High level of proficiency in harnessing Microsoft Excel and AI as powerful tools. Benefits - Competitive total compensation of $85,000 - $105,000 depending on experience. - Regular performance reviews with quarterly growth path check-ins. - Comprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate). - 15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leave. - New MacBook Pro and access to cutting-edge AI tools across the agency. - Sun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membership. - Dog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambition. Company Description - Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our sellers) a genuine edge. - Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt and best in class tech and media partners. - An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy. - AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence. - 7x Crain’s Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development. - Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.

• Own the end-to-end activation journey for new and expanding customers, from contract to first value • Serve as the customer’s primary post-sale guide through onboarding, sequencing, and early value realization • Design activation plans that deliberately follow the minimum viable path to first value, avoiding unnecessary complexity or over-configuration • Maintain full ownership of activation execution with a clear focus on achieving a first measurable moment of impact within the first 60 days • Partner with assigned Value Partners to co-create the customer Value Plan • Translate value agreements, objectives, and SMART goals into a focused, tactical activation plan • Establish clear activation milestones, success criteria, and sequencing tied directly to customer outcomes • Lead training and enablement sessions that teach customers how to use Totango independently • Prepare customers for launch with workflow readiness, adoption guidance, and change-management best practices • Support customer-led end-user training and launches with templates, decks, and structured guidance • Coordinate with Customer Care Partners, Customer Success Engineers (CSEs), Solutions Engineers, and Product as needed — with clear ownership boundaries • Participate in late-stage sales conversations (in partnership with Sales and Value Partners) to set expectations for activation, timelines, and early success • Contribute to internal handoffs and kickoff preparation by reviewing deal context, objectives, and commitments

Role Description Under general supervision, evaluates and settles travel and accident claims of modest to complex exposure (including fatalities) by: - Investigating losses - Interpreting coverage - Reporting obtained information in a timely and efficient manner - Maintaining adequate production levels Claim types handled include, but are not limited to: - Accidental Death and Dismemberment - Trip Cancellation/Interruption - Collision Damage Waiver - Out of Country Medical Expense - Lost/Delayed Luggage Qualifications - Empowered to grow - Emboldened to act - Inspired to innovate Requirements - Performance excellence recognition - Continuous learning and career progression - Enhancing job performance Benefits - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit, and inclusion

Title: Partner Support Coordinator Location: Remote, United States Job Description: Company Description Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves. Job Description Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join our Partner Support Team. In this role, you will provide real-time, multi-channel support to our key partners - veterinary hospitals, breeders, shelters, Territory Partners (our field sales representatives), State Farm, and participants in our Hospital Employee Benefits and Veteran Affairs Programs. Your goal is to deliver exceptional and consistent service across all partner interactions, helping to strengthen partner relationships, enhance customer experience, and contribute to overall business growth. This is a phone and queue-heavy role, requiring the ability to manage a high volume of real-time interactions efficiently. In this role you will be evaluated based on key performance metrics, including productivity, quality, and the overall experience you deliver to our partners. Success in this role requires comfort in navigating complex situations. Attention to detail and the ability to follow established processes are essential, while also applying sound judgment to address unique or nuanced partner needs. The ideal candidate is highly support-centric, an exceptional communicator, able to problem solve, and deeply committed to helping others with a mindset focused on service and experience At Trupanion, we believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a position open to candidates anywhere in the US. If you live in the greater Seattle area, you will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week. Responsibilities: - Provide real-time support via phone, email, and chat across all partner channels. - Handle a high volume of inbound and outbound communications in a queue-based environment. - Troubleshoot technical and process-related issues, escalating when appropriate. - Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs. - Conduct thorough research and provide solutions to complex partner needs, with the ability to respond to and resolve concerns. - Navigate complex situations with professionalism, sound judgment, and a solutions-oriented mindset. - Collaborate cross-functionally with internal teams to ensure seamless partner experiences. - Consistently meet or exceed productivity, quality, and customer satisfaction metrics. Qualifications: - At least 2 years of experience in a customer-facing or partner-facing contact center environment. - Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues. - Experience in the veterinary, pet insurance, or healthcare industry is a plus! Skills: - Exceptional verbal and written communication skills. - Ability to quickly learn and navigate multiple programs including phone system, CRM, Excel, and other internal programs. - Strong attention to detail and ability to follow standard operating procedures. Compensation: - The hourly pay for this position is $22 an hour, on a full-time schedule. - Along with base salary, Trupanion employees may be eligible for monthly bonuses. - We want all employees to be invested in Trupanion's success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years. Qualifications Additional Information Benefits and Perks: - Full medical, dental, and vision benefits at no cost to the employee - Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!) - Five-week sabbatical after five years of employment - Open, casual, pet-friendly, and fun office environment - Free medical health insurance for your pet (1 dog or cat) - Paid time off to volunteer at nonprofit organizations - Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards. Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.