• Handles a large volume of inbound calls • Makes outbound calls related to self-pay follow up on accounts • Assists patients with requests for information and complaints • Resolves billing concerns and assists patients with MyChart • Reviews accounts to determine insurance coverage and corrects any missing or inaccurate information • Discusses patient responsibility including educating on claim processing • Interacts with patients about payment options and sets up payment plans • Communicates clearly and professionally in both oral and written communication • Ensures compliance with privacy, HIPAA, and regulatory requirements

• Conduct outbound calls to restaurants, bars, and hospitality businesses • Introduce the healthcare membership program professionally • Answer basic questions about the service and membership model • Build rapport with business owners and decision-makers • Assist in identifying potential member interest • Help schedule follow-up calls or meetings when applicable • Research businesses and identify decision-makers • Gather and verify contact information • Maintain organized lead and outreach records • Update spreadsheets and internal tracking systems • Document customer interactions and call outcomes • As the project evolves, may include appointment setting and follow-up outreach campaigns

• Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions • Be able to effectively listen and communicate revenue cycle outcomes or processes with caller • Be familiar with and understand payor and state rules and regulations and client information • Adhere to all company policies and procedures • Other duties as assigned

Role Description The Customer Service Representative II (Phones) provides superior customer service in a contact/call center/help desk environment for a specific contract in support of a customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills. This is a work from home position. - Demonstrates ability to work in accordance with the SaviLinx Guiding Principles. - Coordinates claims electronically and via telephone. - Handles eligibility inquiries and all lines of business. - Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality. - Ensures first call resolution through problem solving and effective call/email/chat handling. - Meets demands for privacy, confidentiality, precision. - Documents all customer information, communications in Customer Relationship Management (CRM) system. - Maintains a working knowledge of our clients’ requirements using a Knowledge Base. - Provides mentoring, training, and development to other CSRs as needed. Qualifications - 2+ years of college preferred. - 2+ years of contact center experience preferred. - High school diploma or equivalent required. - 18 years of age or older. - Time management skills and the ability to work independently are essential for this role. - Excellent organizational, written and oral communication skills. - Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer. - Customer service oriented (empathetic, responsive, patient, and conscientious). - Must have experience with maneuvering electronic data between various environments. - College degree preferred. Requirements - This position has no supervisory responsibility. - This position requires full, flexible availability, although will generally be M-F 8-5. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment Opportunity SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.