• Run and optimize Facebook / Instagram (Meta) ad campaigns • Manage lead follow-ups (email, SMS, calls) • Build and improve GoHighLevel automations • Identify bottlenecks in the funnel

• You own the results your clients achieve with the Abacus platform — retention, satisfaction, and measurable business value. You are not managing tasks; you are delivering outcomes. • You build and sustain C-suite and VP-level relationships with your clients. You are a credible, consultative partner who earns a seat at the table — not just a point of contact. • You identify whitespace, connect client needs to expansion opportunities, and partner with Sales to grow your accounts. You think commercially and treat your portfolio like a business you own. • You know your clients' business deeply enough to sense risks before they surface. You don't wait for escalations — you anticipate them, raise them early, and drive resolution across teams. • You mobilize Client Data Engineering, Product, PMO, and Analyst teams — none of whom report to you — to deliver for your clients. Your ability to lead through influence, not authority, is the engine of your success. • You translate client needs, feedback, and market context into actionable insight for internal teams, ensuring Abacus builds and delivers what clients actually need — not just what's on the roadmap. • You maintain the highest levels of client satisfaction (CSAT/NPS) and create an environment where clients want to expand their partnership with Abacus. • You are the single point of accountability for all client escalations. You own the resolution, the communication, and the follow-through — end to end.

• Act as a Consultant: Speak with business owners to assess goals, address questions, and present renewal options • Drive the Dialer: Master a high-volume auto-dialer environment, delivering high-quality pitches • Salesforce Execution: Use Salesforce as a tactical weapon; manage high-velocity lead queues • Collaborate: Support timely and accurate funding outcomes with internal teams • Act as a Mentor: Support and mentor more junior reps • Performance Optimization: Analyze your own performance data and pivot as needed • Beta Tech & Documentation: Pilot new tech and provide actionable feedback

• Own a portfolio of Reforge’s most strategic enterprise accounts including Microsoft, Google, Capital One, McKinsey, and others. Serve as the primary trusted advisor to VP and C-suite product leaders across multi-year, high-value relationships. • Drive retention and expansion as your primary commercial responsibility. Proactively identify at-risk accounts, design targeted intervention strategies, and ensure every account renews and grows. • Build the Customer Success function from the ground up by developing playbooks, health scoring models, onboarding frameworks, and engagement cadences that will serve as the foundation for the team as it scales. • Act as the critical feedback loop between customers and internal teams by surfacing product insights, roadmap input, and customer sentiment to Sales, Product, and Marketing in a way that directly influences what gets built. • Partner with the Enterprise Sales leader on go-to-market strategy, renewal negotiations, and expansion opportunities, operating at the commercial intersection of Customer Success and Sales. • Leverage AI and automation to scale your impact by building workflows and systems that enable high-touch engagement at scale.