Title: Merchant- LIVI Location: LB OH Corp Office-LaneBryant-New Albany, OH 43054 Job Description: About us Our founder, Lena Bryant didn't set out to change fashion forever, but that's exactly what she did. 120 years later, Lane Bryant remains the iconic plus-size brand. Empowering women is kind of our thing. Our inclusive community of customers and associates champions the acceptance of all sizes, shapes, and people. If you believe in the power of clothes to create confidence and empower self-expression, you'll be at home here. About the role Owns execution of merchandise strategy and product assortments for LIVI Active that enable the achievement of financial plan.Works in collaboration with all cross functional partners to deliver departmental plans. The impact you can have - Works with Manager to develop and execute the strategic vision of the department integrating customer insight, competitive information, market intelligence, sales and fashion trends, fashion intuition and product distortion to maximize sales and profit. - Understands the customer. Research and anticipates what the customer wants next; uses information from store visits in decision making and planning process. - Collects industry/ consumer/ competitor trend information. Reports on and integrates findings into the development of the strategic vision and the future selection of product. - Synthesizes trend intelligence and determines its relevancy to LB’s brand strategy. - Develops product testing strategies that drive top line sales and margin. - Works with Planning and Allocation on promotional cadence, flow order, color/size buys, minimum /maximum quantities, etc. - Determines, based on history, trend, market information and customer knowledge, the ranking of each item in their assortment. - Develops category strategy to identify key categories/items and distorts them to focus on driving newness, sales and fashion penetration. - Architects balanced assortment plan that integrates fashion, lifestyle, pricing pyramids and tiered strategies. - In season, reacts to current business trends; ensures the integration of fashion newness, develops upside strategies, recognizes product evolution and potential voids; prepares contingency plans to drive sales and profit objectives. - Patterns competitors and fashion leaders and understands how they are projecting their brand. Focuses on overall assortment, fashion offering, pricing/promotional cadence, and presentations. Reports on and uses findings/information in season and future line planning. - Drives superior performance by reviewing business in-season to maximize sales and profit; owns the in-season management of sales and profits in partnership with Planning & Allocation Teams. - Adheres to the business calendar – preparation and ownership of meetings - Partners with Design/Product Development to execute to the merchandise strategy from concept to market. - Proposes product for PR and marketing vehicles and proof imagery. - Partners with Visual on floor set placement of product to ensure that all styles are represented and volume and fashion projection objectives are met. - Partners with Store Ops to develop appropriate educational and event tools for stores. - Collaborates with Ecommerce and Outlet Merchants to ensure all channel needs are met. - Responsible for hind-sighting product performance. - Able to identify opportunities to drive profit and reduce markdowns. - Takes accountability to develop associates. Prepares associates for broader responsibilities. - Recruits and attracts “the best talent” to the organization. You'll bring to the role - 5-7 years of prior apparel merchandising experience for a fashion retailer. - Bachelor’s degree in fashion merchandising, retail management or business related field preferred. - Proficient in Word, Excel, Outlook and Power Point. - Excellent organizational skills - Strong interpersonal skills and communication skills - Ability to build and sustain relationships quickly. - Ability to effectively present strategies and report on their business. - Ability to multitask and prioritize - Ability to identify, develop, and retain top talent - Strong analytical and strategic thinking skills Benefits At KnitWell Group - You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies. - Support for your individual development plus career mobility within our family of brands - A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities* - Medical, dental, vision insurance & 401(K) retirement* - Employee Assistance Program (EAP) - Time off – paid time off & holidays* - Hybrid: This position works in a hybrid model, with at least 3 days in office required. - Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role. Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position. #LI-LL1 Location: LB OH Corp Office-LaneBryant-New Albany, OH 43054 Position Type: Regular/Full time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.

• Own the white-glove customer journey for approximately 150 Australian based accounts • Project-manage software implementation for new customers • Conduct training and refresher sessions for customers • Develop strategic roadmaps with milestones and KPIs aligned to customer objectives • Perform regular success check-ins and value-focused reviews • Manage churn through engagement and support • Advocate for customer needs across Product, Engineering, and Leadership teams • Collaborate with Account Managers for customer opportunities

• Provide exceptional customer service and assistance for boat deliveries and demonstrations • Promote an attitude of customer accommodation and support for all MarineMax patrons • Detect and resolve customer expectation issues • Assist in maintaining a professional presentation of the products represented by MarineMax

• You will design the systems, create the playbooks, develop your people, own the metrics, and build the foundation that allows PeopleJoy to scale with consistency and excellence. • Renewal forecasting and execution — you own the calendar, the conversations, and the outcomes. • Expansion and upsell pipeline from existing accounts. • QBR cadence and renewal templates tied to client budget cycles. • Account Manager coaching, accountability, and commercial development. • Handoff protocols from sales to implementation to ongoing success. • Strategic direction and development of the Customer Support Lead. • CSAT performance, service quality standards, and continuous improvement. • Ticket resolution oversight and escalation thresholds. • Support-to-success handoff protocols — ensuring nothing falls between the cracks. • Frontline CSR performance visibility and accountability through the Support Lead. • Operations Analyst direction, prioritization, and output quality. • Process documentation — SOPs, playbooks, and workflows built from scratch. • KPI dashboard: NRR, churn risk, CSAT, ticket aging, adoption rates. • Cross-functional process inputs that give dev and product something real to build against.