ezyCollect

• Own the white-glove customer journey for approximately 150 Australian based accounts • Project-manage software implementation for new customers • Conduct training and refresher sessions for customers • Develop strategic roadmaps with milestones and KPIs aligned to customer objectives • Perform regular success check-ins and value-focused reviews • Manage churn through engagement and support • Advocate for customer needs across Product, Engineering, and Leadership teams • Collaborate with Account Managers for customer opportunities