Title: Account Manager 🇫🇷 Location: Paris Type: Full-time job Workplace: hybrid Category: Merchants Job Description: E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 9 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About The Role As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid) As an Account Manager, you will: - Build strong, long-term partnerships - Build and maintain strong relationships with strategic merchant accounts - Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact - Define improvement plans with merchants based on data analysis - Identify new partnership opportunities and define improvement plans with merchants - Deliver customer excellence - Support stakeholders in their day-to-day use of Bigblue’s services - Monitor customer feedback and performance trends, and translate them into actionable improvements - Contribute to product and operational improvements based on merchant insights and market trends - Optimize internal processes and tools to improve the overall customer experience - Grow hand-in-hand - Contribute to our merchants’ strategic development and identify their metrics that drive growth - Identify potential signals of dissatisfaction and implement solutions to answer them - Suggest out-of-the-box initiatives to engage our existing merchants - Implement cross-selling and upselling strategies to address customer needs and unlock value You would be a great fit if this sounds like you: - You have around 2 years of experience in a customer-facing role with regular stakeholder interactions - You have a native level of French and professional working proficiency in English - You are willing to grow and are eager to build a strong understanding of the logistics market - You are comfortable analyzing data and presenting insights during business reviews - You are comfortable using Excel - You are based in (or willing to relocate to) Paris And you also: - Have strong communication and relationship-building skills - Are analytical and able to leverage data to drive decisions - Can solve complex problems and prioritize effectively - Demonstrate business acumen and strategic thinking (growing with experience) - Are comfortable working with multiple stakeholders and projects simultaneously - Are proactive, autonomous, and adaptable Bonus points for - You have an entrepreneurial spirit - You're passionate about digital and making life simpler with technology - You like solving new problems and are never settling for how something "has always been done" - You speak another language (Spanish, German *It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !) Why join Bigblue - High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future. - Founders-led company with an innovative, caring culture. - Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results. - International environment: Work across Paris, Madrid, London, and our European warehouse network. - Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub). - 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office. - ClassPass membership for fitness & wellness. - MacBook or any setup you need — your choice of equipment to do your best work. - 100% health insurance coverage with Benefiz.

• Strategic development of markets and key accounts in the Secondary Care segment to sustainably achieve sales targets for the ARDx product portfolio • Management, implementation and continuity control of sales strategies based on relevant KPIs, customer needs and defined product and market concepts • Autonomous negotiation and contract structuring with C-level decision-makers in hospital chains as well as purchasing and procurement organizations • Identification, analysis and tailored presentation of customer challenges and business potential, with the aim of establishing and securing long-term strategic partnerships of national significance • Ensuring excellent customer service and actively supporting change and implementation initiatives in close cooperation with relevant internal and external stakeholders • Conceptual and strategic execution of product launches as well as co-development and implementation of targeted marketing and sales initiatives for ARDx products • Professional representation of Abbott and the product portfolio at sales and marketing meetings, specialist events, congresses and conferences

• Responsible for all Partner activities in India. • Own the strategy and execution of the partner plan within region to support the overall regional plan. • Work and manage a small set of Focus Partners. • Support distribution and a wide range of general partners to give the coverage model required. • Create and implement strategic territory plan that will align with the Sales GTM. • Partner Lead Generation including Account Mapping, AE to AE introductions, Attend joint marketing events and BDR callout days. • Partner Sales ensuring AE alignment, Deal Registration and Opportunity Management, Close Plans and Managing / Reporting forecast. • Partner Marketing prioritizing, request and manage MDF and events, Leverage CIB with Partners, Own follow up of all leads working with Sales, BDR and Marketing counterparts. • Partner Enablement scheduling and conducting sessions, Drive completion of required on-line courses and Educating on Partner Specific Value Proposition / GTM. • Build and manage business plans and ensure understanding, at Partner, of Partner Program and compliance. • Engage Strategic, Distribution and CSP Partners to drive deals within region. • Work with our Services Team and AE’s to ensure appropriate Managed or Implementation Services Partner assigned to every deal and expectations and collaboration is agreed and documented. • Educate field on Partners, Program, Process and how best to engage and work with Partners.

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. • Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. • Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. • Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. • Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. • Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. • Maintain accurate forecasting, pipeline management, and account documentation in internal systems. • Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.