Zenoti

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. • Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. • Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. • Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. • Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. • Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. • Maintain accurate forecasting, pipeline management, and account documentation in internal systems. • Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. • Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. • Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. • Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. • Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. • Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. • Maintain accurate forecasting, pipeline management, and account documentation in internal systems. • Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

• Converting qualified leads generated by the Inside Sales and SDR teams and taking them to successful closure. • Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, SDRs and customer success to own and drive this initiative. • Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. • Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges. • Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems. • Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. • Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. • Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. • Upsell additional Zenoti products and services to existing customers. • Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff

• Drive revenue growth by identifying, positioning, and closing upsell and cross-sell opportunities across Zenoti’s add-on solutions and AI-powered products. • Develop deep, trusted relationships with C-level and senior stakeholders to align Zenoti with customers’ business strategies. • Build and execute strategic account plans that address customer objectives, operational challenges, and growth goals. • Act as a trusted advisor, guiding customers on business strategy, operational efficiency, customer experience, and expansion across locations and solutions. • Partner cross-functionally with Customer Success, Product, Marketing, and Services teams to deliver a seamless customer experience. • Monitor client health and usage metrics, surfacing opportunities for optimization and measurable ROI. • Maintain accurate forecasting, pipeline management, and account documentation in internal systems. • Stay ahead of industry trends, competitor activity, and emerging technologies to provide forward-looking guidance to clients.

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? As a member of the Adoption organization, the Product Specialist will have the primary responsibility of analyzing business requirements and translating them to Zenoti product features for adoption by existing customers. You will be using your functional skills, in-depth product knowledge, and understanding of customer needs to identify pain points and provide a solution by effectively configuring product features and functionality within the Zenoti application. You will ensure that customers are trained on our platform effectively and help them achieve their business goals with increased adoption of our solutions. If you love to work collaboratively with the internal teams and our customers to help them succeed in their business, we would love to hear from you. Requirements What will I be doing? - Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution. - Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue. - Independently handle customer adoption procedures while delivering excellent customer service. - Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations. - Drive proofs of concept and pilots for high-priority and complex customers. - Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction. - Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning. - Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products. - Work and communicate across groups and articulate the needs for compliance and risk management. What skills do I need? - 10 years of experience in Implementation and support of Enterprise SaaS products. - Strong software background and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions. - Strong business consulting experience or equivalent in an external customer facing role. - Proven fast learner of enterprise applications, experience in implementing cloud solutions. - Ability to communicate in business terms with non-technical customer stakeholders, and translate their requirements into business solutions. - Experience driving technical discussions, discovery workshops with customers, mapping business requirements to product functionality, for maximum customer impact and understanding. - Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. - Ability to manage and work across multiple projects. Experience working with remote teams across different time zones - Strong ability to demo/train and deliver excellent customer presentations. - Strong logical, analytical and problem-solving skills - Ability to learn new skills and operate in a fast-paced and changing environment. - Good to have knowledge of accounting principles, inventory management, and business processes optimization. - Experience in the wellness/spa industry is a plus. - Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry. Why Zenoti? - Be part of an innovative company that is revolutionizing the wellness and beauty industry. - Work with a dynamic and diverse team that values collaboration, creativity, and growth. - Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. - Attractive compensation. - Unlimited Vacation Zenoti Pay Range $80,000—$100,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Plan and manage the execution of strategic events • Partner across the organization with internal teams and external agencies • Utilize exceptional project management skills to manage pre-event communication and post-event follow-up • Manage all aspects of events, including booth design, materials, shipping, and on-site setup • Track follow-up, collaborating with sales teams to measure results

• Lead global financial planning, forecasting, KPI governance, and Finance AI-enablement. • Establish clear KPI governance and operationalize the company’s rhythm of the business. • Drive disciplined performance management linked to KPIs. • Conduct rigorous variance analysis and improve predictability of revenue, margins, cash flow, and performance. • Serve as a trusted partner to the CFO and executive leadership team. • Own financial planning processes including annual operating plans and long-range planning. • Identify and deploy AI and advanced analytics tools to increase FP&A capacity. • Build self-service reporting for data-driven decision-making across the organization.

• Own mid-market new ARR • Drive predictable pipeline generation, progression, and close rates. • Maintain strong forecast accuracy and proactive risk management. • Lead and Develop a High-Performance Sales Team • Recruit, onboard, coach, and retain top mid-market SaaS sales talent. • Build a culture of accountability, coaching, and continuous improvement. • Execute Challenger sales methodology and value-led selling • Coach reps to sell on ROI, outcomes, and long-term value, not features or price. • Inspect deals for quality, customer fit, and executive alignment. • Drive Sales Operating Excellence • Partner with Revenue Operations to ensure clean CRM hygiene, accurate reporting, and strong pipeline visibility. • Lead weekly pipeline reviews, forecast calls, and quarterly performance reviews. • Use data to identify coaching needs, execution gaps, and scalable best practices.

• Converting qualified leads generated by the Inside Sales and SDR teams, and taking them to successful closure. • Generate own leads through outbound prospecting, working in liaison with marketing, leadgen, sdrs and customer success to own and drive this initiative. • Drive detailed business plans for goal and quota attainment. Strategize and drive each deal to closure. • Drive thorough discovery of customer’s business priorities and challenges; offer relevant introduction to Zenoti’s products targeted to their individual business needs and challenges. • Be a strategic business partner for new customers, offering consultation and insight into the customer’s market, industry, business model and opportunities regarding Zenoti systems. • Work with the Technical Sales Engineer to prepare for demos and technical discussions with prospective customers. • Facilitate handoff of new customers to software implementation teams with detailed notes and specifications from customers. Work with the support and implementation teams to ensure a smooth transition from sales and to manage customer expectations throughout their tenure with Zenoti. • Follow up with existing customers to ensure they are getting the most out of the software solution and where required engaging other team members to help alleviate any challenges a customer is facing. • Upsell additional Zenoti products and services to existing customers. • Collaborate with Inside Sales team on strategy for increasing the sales pipeline. Continually identify opportunities to increase closure rate, improve implementation process handoff.

• Drive demand generation initiatives to generate qualified leads and achieve revenue targets, leveraging various marketing channels, including digital marketing, content marketing, events, website, and partnerships. • Experience in designing and driving outbound ABM campaigns. • Utilize data-driven insights to optimize campaigns, maximize ROI, and continuously improve marketing performance. • Work closely with sales, product, and other cross-functional teams to ensure alignment and collaboration on go-to-market strategies. • Provide marketing support for product launches and other key initiatives. • Establish and monitor key performance indicators (KPIs) specific to marketing efforts. • Provide regular reports and insights to the executive team, demonstrating the impact of marketing efforts on overall business goals. • Collaborate with the executive team to come up with a comprehensive marketing strategy aligned with Zenoti's business objectives and growth plans. • Collaborate with the executive team to define and communicate Zenoti's brand positioning within the beauty, wellness, and fitness industry.