• Build and strengthen relationships with creators in Kickstarter’s community, connecting with promising businesses and individuals who could use Kickstarter to bring impactful projects to life. • Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support. • Own relationships with top-tier creators in the category of focus, assuring consistent communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches. • Develop and refine category-specific educational resources in collaboration with internal teams to better support creators. • Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources. • Serve as the face of Kickstarter within the category of focus, working with Kickstarter’s Communications and Marketing teams to pursue press appearances as well as in-person and virtual one-to-many community development opportunities. • Establish and strengthen relationships with institutions and partners within the broader creative ecosystem to build Kickstarter’s referral pipeline. • Collaborate with industry stakeholders to expand Kickstarter's reach and visibility within key creative communities. • Contribute to Kickstarter’s strategy for industry events, attending as a representative to engage with creators and industry audiences through networking and public speaking opportunities. • Leverage events to connect with new and returning creators, positioning Kickstarter as the go-to platform for their funding needs. • Own the strategy for category of focus, collaborating across the company to meet key targets for revenue, creator retention, and growth. • Advocate for Kickstarter in a competitive funding landscape, identifying and pitching new prospective creators while working to re-engage and win back those exploring alternate funding paths. • Gather market intelligence on industry trends and competing platforms to inform outreach strategies and positioning. • Support the development and rollout of new product features and services by recruiting beta participants and driving adoption among priority creators. • Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience. • Utilize Kickstarter’s category-specific curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels. • Develop strategies to highlight success stories and inspire new creators to engage with Kickstarter.

• Lead and develop a team of Account Managers • Drive retention and expansion outcomes by identifying churn risks • Strengthen partner model between Account Managers and Account Executives

• Identify new opportunities to expand Grafana usage within a set of current customers • Meet and exceed individual quarterly and annual sales goals • Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) • Cultivate sales through outbound prospecting and inbound leads • Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise • Become an expert in managing your sales pipeline in Salesforce • Manage quote creation, order processing, and day-to-day customer requests

• Develop and execute a comprehensive territory plan to penetrate assigned markets • Prospect and build a robust pipeline of new accounting and tax firms • Maintain accurate and real-time updates to forecasts and CRM systems • Generate leads and appointments with 50-75 outbound calls and 30-50 emails daily to defined market and territory • Engage in business-level conversations with firm leaders to uncover pain points and strategic needs • Position solutions that address application management, security, compliance, and firm growth challenges • Represent the company at regional association events, tradeshows, and networking opportunities to generate leads and build relationships • Consistently meet or exceed monthly, quarterly, and annual sales targets • Drive aggressive growth within the assigned territory