• Conduct thorough clinical chart audits to ensure compliance with BetterHelp's clinical standards of practice and evidence-based treatment protocols • Review patient documentation for accuracy, completeness, and adherence to regulatory requirements and insurance coverage criteria • Evaluate treatment planning, progress notes, and clinical decision-making against established clinical guidelines and best practices • Identify patterns of clinical excellence and areas for improvement in documentation and care delivery • Maintain detailed audit findings and recommendations in compliance with quality assurance protocols • Support the day-to-day operations of the quality assurance team, including audit scheduling, tracking, and reporting • Participate in preparing necessary documentation for insurance audits. Download the requested patient records and policies & procedures. • Collaborate with clinical teams to address audit findings and implement corrective action plans • Assist in developing and refining clinical audit tools, checklists, and evaluation criteria • Contribute to quality assurance training materials and educational resources for clinical staff • Participate in quality improvement initiatives based on audit findings and clinical trends • Ensure all clinical chart reviews meet insurance payer requirements and regulatory standards • Monitor compliance with state licensing requirements, professional practice standards, and accreditation criteria • Support preparation for external audits and regulatory reviews by maintaining comprehensive documentation • Stay current with evolving insurance requirements and clinical practice standards that impact quality assurance processes • Collaborate with compliance teams to address any regulatory or contractual requirements identified through audit processes

• Koombea is seeking a QA Engineer to ensure software quality through manual and automation testing. • You’ll identify and report bugs, suggest improvements, and validate every feature to guarantee a smooth go-live. • Your role includes creating and executing test plans, collaborating with cross-functional teams, maintaining quality standards, and approve releases to production throughout the SDLC.

• Act as the final line of defense for living room applications. • Lead the testing strategy for Roku, Android TV/Fire TV, Apple TV, and other Smart TV ecosystems. • Ensure UI is fluid, video playback is instant, and app feels native to every piece of hardware. • Execute comprehensive test plans across diverse TVs, focusing on the end-user journey. • Test the ‘10-foot experience’ ensuring D-pad navigation is intuitive and transition UI is smooth. • Verify stream health, including video quality and caption synchronization. • Maintain a suite of automated tests to ensure new features don’t break existing stability. • Identify platform-specific bugs and document them accurately. • Use tools to simulate low-bandwidth environments for testing app performance.

• Collaborate with the QA Lead and development teams to develop test strategies and plans aligned with BX platform project objectives. • Execute functional, regression, and exploratory testing on iOS and Android applications (React Native) across real devices and emulators. • Develop and extend Python-based automated test suites. Identify opportunities to improve testing processes and automation coverage within CI/CD pipelines. • Serve as a QA collaborator for development and product management teams, ensuring QA processes are integrated into the full development lifecycle. • Actively participate in identifying and implementing QA process improvements. Share knowledge with the QA team and contribute to skill development.