• Serve as the primary point of contact for inbound calls and emails from HOA owners, board members, and vendors • Manage and resolve support tickets in Vantaca, ensuring timely follow-up and accurate documentation • Research and resolve accounts receivable (owner) and accounts payable (vendor) payment discrepancies • Prepare, track, and route documents for electronic signature via DocuSign • Coordinate daily operational tasks across an HOA portfolio in collaboration with a U.S.-based Community Manager • Communicate clearly and professionally with U.S.-based clients and vendors on business needs and status updates

• Develop and execute community engagement strategies to grow and support user communities. • Manage and moderate forums, social media groups, and user discussion platforms. • Engage with users by responding to questions, moderating discussions, and fostering positive interactions. • Organize and promote community events, webinars, and Q&A sessions. • Collaborate with marketing, product, and support teams to ensure a seamless user experience. • Monitor and analyze community engagement metrics to optimize strategies. • Identify and activate brand advocates, ambassadors, and superusers. • Stay up to date with community management trends, tools, and best practices. • Develop and maintain community guidelines and policies to ensure a safe and welcoming space. • Address user concerns and escalate issues to the appropriate teams when necessary.

• Drive the technical evolution of Brilliant Black Minds, building AI-powered tools, automations, and experiences that serve a community of 11,000+ diverse software engineers • Lead projects end-to-end from design through release, including those with significant ambiguity • Build and maintain clean, scalable services, components, and APIs • Integrate LLM APIs and AI-enhanced capabilities into BBM's technical interview preparation offerings • Build tooling and automations that scale BBM's community operations • Manage day-to-day community operations: moderating Discord, engaging members, and participating in study groups • Identify gaps in what the community needs, design solutions, and ship them

Title: Grants Manager, Community Health Location: New York Job Description: About RTW Foundation RTW Foundation (RTWF) was founded in 2018 as the philanthropic arm of RTW Investments, LP, a biotech investment firm. Through our three impact areas – rare disease, health equity, and STEM education – we power community initiatives and scientific research to improve the health of underserved populations. At RTW Foundation, we build partnerships with local organizations to advance health equity in New York City. One way that we support local health organizations is through our annual health equity grant cycle. We support partners beyond funding through co-created Days of Action, personalized capacity-building opportunities, and meaningful network connections. Our overall goal in community health is to strengthen the local health ecosystem in New York City. The Role The grants manager will facilitate the annual community health grant cycle, supporting the team and our partners to navigate through the full life cycle of a grant. Responsibilities will include: - Create all grant cycle materials including updated webpage, clear guidelines, LOI form, application form, reviewer materials, site visit guidelines, budget templates, fliers, social media content, etc. - Facilitate outreach to all potential applicants that align with set grant cycle focus and selection criteria. Research new community health organizations and create a landscape analysis of all key players in the NYC health ecosystem including CBOs, FQHCs, mid-sized nonprofits, large health systems, and peers funding organizations. - Field all applicant questions and requests. Support applicants and partners through the LOI and application process. Communicate criteria, scope, process, etc. Respond to applicant requests and questions in a timely, professional, and relational way. - Develop new grant cycle mechanisms like multi-year grants, streamlined renewal applications, more effective data management systems, etc. - Schedule and conduct partner site visits with key stakeholders. - Prepare and facilitate annual grant review committee meetings and review meetings with relevant Foundation leaders. Prepare recommendations for the Board of Directors. - Communicate approvals and denials with clear feedback, transparency, and kindness. - Communicate reporting expectations, follow up with partners, review all reports, summarize impact, and support partners with challenges that arise. - Maintain up to date comprehensive impact data. - Maintain up to date record of all key grant documents and information in Salesforce. - Effectively communicate partners’ impact. - Identify key disparities in health affecting underserved populations in New York City. Develop data-driven recommendations for grant cycle focus areas annually. - The listed responsibilities are not comprehensive, and additional tasks may be assigned as required. Qualifications and Experience - Master of Public Health or related field required - 3-5 years of experience in grants management and/or public health - 2-3 years of data management experience - Very organized and detail oriented - Strong interpersonal skills - Strong written and verbal communication skills with diverse stakeholders - Ability to collaborate successfully across teams internally and externally - Solution-oriented, proactive. Someone who takes initiative. - Mission-driven - Positive attitude. Flexible and adaptive to the needs and capacity of community partners and collaborators. - Experience with Salesforce preferred. Salary and Benefits The base salary for this New York-based position ranges from $90,000 - $110,000, depending on experience, skills, and responsibilities. Actual salary may vary based on qualifications and the level at which the role is hired. In addition to the base salary, the role includes a discretionary incentive compensation program, and a full benefits package, including medical and life insurance, retirement plans, tax-free savings options, and access to other healthcare programs. Hybrid work policy offering one day work from home. Some community events will require a commitment outside of typical working hours, for example we co-create quarterly Days of Action with community partners on Saturdays.