Role Description You are a Senior Software Engineering Business Analyst who supports software engineering Agile Scrum teams by translating complex business needs into high-quality software solutions. You are an experienced professional who partners directly with product owners, developers, and stakeholders to drive the design, development, and implementation of solutions using Agile and Scrum practices. You proactively identify functional gaps, process improvement opportunities, and risks, while ensuring solutions align with organizational goals, Agile principles, and software engineering best practices. - Oversee all aspects of the Software Development Lifecycle for custom-built software solutions by reviewing, analyzing, and documenting business and technical requirements, workflows, and processes. - Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders. - Provide high-quality analytical system solutions and recommendations for key stakeholders. - Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects. - Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices. - Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value. - Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion. - Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. - Champion Agile practices and lead continuous improvement initiatives within the engineering team. - Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint. - Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues. - Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management. - Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management. - Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed. - Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements. - Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues. - Establish and maintain strong working relationships with engineering, product, and business teams. - Participate in on-call support for critical response to after-hours application impairments or major outages as needed. - Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases. - Lead end‑to‑end SDLC analysis, process modeling, and data flows; produce decision options with trade‑offs; maintain traceability across epics/features/stories. - Own production ticket management for in‑scope apps (prioritization, SLAs), participate in war‑room triage during outages, and coordinate Tier 3 resolution with engineers and vendors. - Open, monitor, and resolve vendor cases, ensuring timely updates, risk tracking, and post‑mortems aligned to change/incident practices. - Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, and communicate delivery health. - Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency. Qualifications - Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field required. - Agile certifications (CSPO, CSM, PMI-ACP) preferred. - 7+ years experience in software engineering, technical business analysis, product development, and process improvement. - Experience working in Agile/Scrum environments is strongly desired. Benefits - Market-competitive and internally equitable total rewards compensation package. - Programs designed to attract, motivate, and retain employees. - Comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.