Role Description Are you passionate about helping others and delivering excellent service? We are excited to welcome dedicated professionals in Louisiana, to join our team as a Client Assistance Coordinator. If you have a strong background in customer service or sales and a genuine desire to make a positive impact, we want to hear from you! In this role, you'll guide potential clients through our programs, help them select plan upgrades, and support current clients by resolving billing inquiries, updating benefit packages, and maintaining strong, supportive relationships. What You'll Love About This Role: - Hands-On Training: We'll give you all the tools you need to succeed with our proven training program. - Growth Opportunities: Rapid career advancement is possible for high performers. - Team Culture: Be a part of a positive, collaborative, and encouraging team. - Performance Bonuses: Earn extra income based on your success and client satisfaction. Your Responsibilities: - Handle calls from families who have already requested information (no cold calling). - Conduct outbound calls to understand customer needs and recommend tailored benefit solutions. - Provide exceptional customer service and build strong, lasting client relationships. - Schedule and conduct over the phone conversations with clients when needed to review benefits, deliver information, and provide personalized support. - Accurately manage and update customer accounts and records. - Handle incoming questions regarding services, benefits, and billing with clarity and professionalism. - Follow up with clients to ensure resolution and satisfaction. Qualifications - Experience in customer service (sales background is a bonus). - Strong communication, active listening, and interpersonal skills. - High school diploma, GED, or equivalent. - Valid ID and authorization to work in the U.S. - Access to a laptop or iPad and high-speed internet. - Quiet and distraction-free workspace. Requirements - Commission-Based: $50,000–$65,000 plus per year, based on performance. - Bonuses, incentives, and leadership opportunities are available for top performers. Benefits - At S&A Group, we are committed to your success. - Our supportive environment, proven training, and clear growth path empower you to build a career that's rewarding and meaningful.

• Serve as the primary point of contact for assigned clients by answering questions, troubleshooting issues, and guiding clients on back-office operational processes. • Coordinate with Visa DPS support to open, track, and drive resolution of platform and application issues; translate technical updates into client-ready communications. • Maintain working knowledge of each client’s Visa DPS configuration and processing workflows to support accurate research, troubleshooting, and change requests. • Manage resolution of Zendesk tickets with complete documentation, appropriate categorization, and regular status updates, meeting or exceeding SLA requirements. • Partner with internal teams to coordinate client requests, clarify requirements, and ensure timely, accurate delivery of services and follow-up actions. • Document processes and maintain client support resources (procedures, templates, and knowledge articles) to improve consistency, quality, and onboarding readiness. • Coordinate client meetings and communications (including weekly updates as applicable); provide clear summaries, decisions, and next steps to internal and external stakeholders. • Support card program operations (debit/credit) by coordinating with vendors and internal partners on servicing needs, operational questions, and deliverables. • Prepare and distribute client and internal reporting as needed; identify trends, recurring issues, and risk areas, and recommend improvements. • Manage reorder requests for card plastics, inserts, and activation labels, ensuring accuracy, approvals, and timely submission to the appropriate vendors. • Support new client onboarding by coordinating proof approvals, facilitating training, confirming readiness milestones, and ensuring a smooth transition into steady-state support. • Maintain positive vendor relationships and serve as a User Administrator for vendor web portals, including access provisioning and periodic access reviews as assigned. • Assess issues of impact and urgency; follow escalation procedures for high-severity issues; and keep clients and internal stakeholders informed through resolution. • Own assigned tasks and projects end-to-end by tracking actions, managing dependencies, and delivering on time with a high level of accuracy and attention to detail. • Lead or support client calls and training sessions on operational and technical topics; capture questions, decisions, and follow-ups, and update supporting materials as needed. • Participate in team meetings, cross-training, and improvement initiatives; share knowledge and provide coverage to maintain service continuity.

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift Schedule: Will be assigned after training, start time will be between 7:00AM - 10:30AM Central start time, with a rotating Saturday schedule. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: June 8th - Pay: $17/hour (English/Spanish Bilingual) Qualifications - Bilingual in English and Spanish Requirements - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. - Market and organizational factors are also considered. - Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Quest Diagnostics honors our service members and encourages veterans to apply. Company Description - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift schedule: 10:00AM - 7:30PM Central with a rotating Saturday schedule - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed - Start date: June 8th - Pay: $16/hour Qualifications - Relevant skills - Training - Experience - Education - Certifications obtained (where applicable) Requirements - Market and organizational factors are considered - Successful candidates may be eligible to receive annual performance bonus compensation Benefits - Quest Diagnostics honors our service members and encourages veterans to apply Company Description - While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies - Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status