• Serve as the primary point of contact for assigned clients by answering questions, troubleshooting issues, and guiding clients on back-office operational processes. • Coordinate with Visa DPS support to open, track, and drive resolution of platform and application issues; translate technical updates into client-ready communications. • Maintain working knowledge of each client’s Visa DPS configuration and processing workflows to support accurate research, troubleshooting, and change requests. • Manage resolution of Zendesk tickets with complete documentation, appropriate categorization, and regular status updates, meeting or exceeding SLA requirements. • Partner with internal teams to coordinate client requests, clarify requirements, and ensure timely, accurate delivery of services and follow-up actions. • Document processes and maintain client support resources (procedures, templates, and knowledge articles) to improve consistency, quality, and onboarding readiness. • Coordinate client meetings and communications (including weekly updates as applicable); provide clear summaries, decisions, and next steps to internal and external stakeholders. • Support card program operations (debit/credit) by coordinating with vendors and internal partners on servicing needs, operational questions, and deliverables. • Prepare and distribute client and internal reporting as needed; identify trends, recurring issues, and risk areas, and recommend improvements. • Manage reorder requests for card plastics, inserts, and activation labels, ensuring accuracy, approvals, and timely submission to the appropriate vendors. • Support new client onboarding by coordinating proof approvals, facilitating training, confirming readiness milestones, and ensuring a smooth transition into steady-state support. • Maintain positive vendor relationships and serve as a User Administrator for vendor web portals, including access provisioning and periodic access reviews as assigned. • Assess issues of impact and urgency; follow escalation procedures for high-severity issues; and keep clients and internal stakeholders informed through resolution. • Own assigned tasks and projects end-to-end by tracking actions, managing dependencies, and delivering on time with a high level of accuracy and attention to detail. • Lead or support client calls and training sessions on operational and technical topics; capture questions, decisions, and follow-ups, and update supporting materials as needed. • Participate in team meetings, cross-training, and improvement initiatives; share knowledge and provide coverage to maintain service continuity.

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift Schedule: Will be assigned after training, start time will be between 7:00AM - 10:30AM Central start time, with a rotating Saturday schedule. - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed. - Start date: June 8th - Pay: $17/hour (English/Spanish Bilingual) Qualifications - Bilingual in English and Spanish Requirements - Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. - Market and organizational factors are also considered. - Successful candidates may be eligible to receive annual performance bonus compensation. Benefits - Quest Diagnostics honors our service members and encourages veterans to apply. Company Description - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Role Description Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. - Training schedule: 3-4 weeks, Monday - Friday 8:00AM - 4:30PM Central - Shift schedule: 10:00AM - 7:30PM Central with a rotating Saturday schedule - Work from home requirements: Home internet hard wired to modem with minimum 100mbps download and 20mbps upload speed - Start date: June 8th - Pay: $16/hour Qualifications - Relevant skills - Training - Experience - Education - Certifications obtained (where applicable) Requirements - Market and organizational factors are considered - Successful candidates may be eligible to receive annual performance bonus compensation Benefits - Quest Diagnostics honors our service members and encourages veterans to apply Company Description - While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies - Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume - Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status

Role Description What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: - Converse virtually with clients, weaving financial strategies that empower. - Cultivate client bonds that stand the test of time. - Ride the crest of industry trends, fortifying your knowledge. - Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities - Calling and receiving calls from clients - Scheduling appointments with clients who request our benefits - Presenting and explaining insurance products and benefits packages virtually - Completing applications for insurance products - Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Benefits - Work virtually, from anywhere - Comprehensive training provided - A fun, energetic, and positive team environment - Rapid career growth and advancement opportunities - Weekly pay