• Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements. • Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable. • Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs • Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone, email and fax while meeting customer experience communications standards • Use critical thinking skills to create the best outcome for each customer and Master Lock • Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force • Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI) • Perform other duties as assigned

Role Description We’re looking for a high-energy Sales & Customer Experience Specialist who thrives on turning warm leads into booked customers. This is not cold calling—every conversation starts with an interested prospect who has already reached out. You’ll be the voice of the company, handling inbound inquiries, qualifying prospects, and guiding them toward the right service solution. Success in this role comes from strong communication, quick thinking, and the ability to build trust fast while confidently closing sales. This is a performance-driven role with strong earning potential for someone who knows how to manage conversations and convert opportunities. What You’ll Do - Answer and manage inbound leads from online forms via phone calls - Qualify prospects and schedule service appointments - Accurately input customer information and job details into Homebase 360 CRM - Guide customers through service options and upsell recurring plans (monthly, quarterly, biannual, triannual) - Follow up with existing customers when inbound volume is low - Close sales and collect payment information - Maintain a high level of responsiveness and professionalism across all interactions Qualifications - Fluent English with clear, confident verbal communication - Proven experience in phone-based sales (inbound or door-to-door preferred) - Comfortable using CRM systems and learning new tools quickly Preferred Traits - Friendly, engaging, and naturally conversational communication style - Able to balance rapport-building with closing (not overly pushy or overly passive) - Quick thinker who handles objections smoothly - Strong listening skills with good pacing and call control - Self-motivated and driven by performance and commission - Coachable and open to feedback

• provide fuel inventory management and accounting services for customers • monitor designated customer’s tank readings • plan deliveries as indicated by current fuel level and daily usage • monitor market direction and adjust delivery time as necessary • schedule and manage fuel deliveries to customer locations • build strong relationships with suppliers and carriers • participate in an on-call rotation requiring weekend and overnight availability • review customer’s bulk fuel vendor invoice exceptions • ensure vendor invoices and files are processed for payment timely and accurately • management statement process and ensure vendors are paid timely

Role Description The Customer Success Manager (CSM) is the post-sales lead role on a given Federal customer account. The Federal CSM works closely with customer teams, Juniper account, and internal supporting organizations to ensure effective implementation and customer success. The CSM is a customer advocate, managing Juniper support and service groups on prioritizing and managing customer expectations and escalations. The CSM will lead regularly scheduled customer team calls, reviewing the status of current open cases and service issues, operational activities, and updates on customer network projects and planning. The CSM will lead quarterly Service Business and Account Reviews, to examine overall team performance, service trends, and support delivery progresses. The CSM will have a solid understanding of the Juniper product and service portfolio and track the customers deployed product install base along with product life cycle management of the network. The SCM will need to effectively communicate with the customer and Juniper teams. US Citizenship required. Position is based in Herndon, VA. Preferred Location: DC, Maryland, VA Beltway area to drive to customer site when necessary. DoD or Civilian or US Civilian Government Security Clearance is a plus. Qualifications - Position is based in Herndon, VA. Will consider remote locations. - General technical understanding of network operation management best practices and networking terminology. - Must have strong data analysis and presentation skills. - Must have strong communication, interpersonal, and leadership skills and demonstrated a history of high-level achievement in cross-functional organizations. - Must be able to adjust communication according to audience. - Occasional onsite customer visits. - Strong problem-solving skills. - Experience with Product Life Cycle, Order Management, and Manufacturing. - Knowledge of CRM systems, ERP, and/or Enterprise Resource Planning. - Ability to organize and implement technical business process solutions. - Working experience on tools such as SAP BI, Tableau, PowerBI or similar. - Experience with TL9000 metrics, network performance measurement, and hardware reliability. - Excellent verbal and written communication skills. PowerPoint slide development. - Excellent PC skills (MS Office) required. Requirements - 6+ years of experience in supporting teams managing large global complex Federal or multi-national IP-based customers. - BA/BS degree in related area or equivalent project management experience desirable. - Experience, knowledge with JUNOS on Juniper MX series Routers, SRX Firewalls and PTX, QFX and EX platforms. - PMP, PRINCE2, ITILv4, Agile certification desired. - Technical understanding of the following areas: ISIS, BGP, MPLS, QOS, VPNs, and network management. - Experience with Executive level communication/presentation preferred. Key Responsibilities and Role Expectations - Focused on Customer Success. - Manage all customer escalations as the single customer point of contact for post-sales activities. - Monitor, manage, and audit case progress. - Oversee customer escalation management. - Schedule proactive cases with the Juniper Networks® Technical Assistance Center (JTAC) for planned end-user software upgrades and/or major configuration changes. - Lead weekly, bi-weekly, monthly customer review meetings. - Conduct Service Business Reviews (SBRs). - Track product End of Life / End of Service planning. - Track and update asset inventory, contract level, and physical locations to ensure agreement between end-user and Juniper databases. - Track asset recovery management. - Partner with Account Team to enable customer via Service Portfolio with desired adoption of features/functions. - Prepare and deliver Postmortem/Root Cause Analysis on technical and process issues. - Perform trend analysis on both customers identified and internally recognized issues, drive other organizations to develop a problem resolution. - Conduct Juniper Customer Support process training/review sessions. - Document and maintain customer information and educate other Juniper internal resources on the supported customer(s). Benefits - Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing. - Personal & Professional Development: Programs catered to helping you reach any career goals you have. - Unconditional Inclusion: An inclusive environment where varied backgrounds are valued and succeed.