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Simplificando a Gestão Odontológica
Support Assistant – Data Migration
Location
Brazil
Posted
36 days ago
Salary
0
Seniority
Senior
Job Description
Support Assistant – Data Migration
Simples Dental
• Contact clients directly immediately after the sale to welcome them and begin follow-up for the migration process; • Act as the frontline for starting migrations, recording and routing complaints, and coordinating with clients in complex cases; • Make calls to explain the process, resolve support questions, respond to emails, and ensure clarity in communications; • Proactively follow up with clients to request pending information essential for migration (e.g., sending backups, registering professionals, validation responses); • Receive and handle requests from the Sales, Support, or Customer Success (CS) teams related to migration status; • Actively research how to request backups from competing systems to guide clients and, subsequently, perform these requests independently; • Collect received backups and maintain strict organization of our migrations drive; • Perform basic data imports or imports that already have a fully established process; • Assist with migration tests to pre-validate data before final delivery to the client; • Continuously update the migration status control spreadsheet, ensuring the entire team has visibility into the progress of each clinic.
Job Requirements
- Proven prior experience in Customer Service (internal or external), preferably handling issue resolution;
- Intermediate proficiency with spreadsheets (Excel / Google Sheets) for tracking and basic formatting;
- Analytical ability and excellent personal organization (time and priority management);
- Strong results orientation with a focus on customer experience and satisfaction.
- Preferred/Plus:
- Previous customer service or support experience at SaaS companies;
- Familiarity with support tools such as WhatsApp Web/Business, Zendesk, Intercom, or similar platforms.
Benefits
- Meal/food allowance of R$1,000 | iFood card — not deducted during vacation;
- Home office allowance of R$150;
- Wellz — mental health/psychotherapy | Free for employees;
- Gympass — physical health/gym memberships | Extendable to dependents;
- Guapeco — pet health insurance/plan;
- English lessons | Free for employees;
- Unimed health plan | With co-payment;
- Coworking daily reimbursement | Available for all states;
- Extended paternity and maternity leave;
- Baby-on-board kit for expectant parents;
- Partnership with Farmasesi | Only in Santa Catarina (SC);
- Partnership with Sesi Education | Only in Santa Catarina (SC);
- Birthday day off;
- Laptop and monitor shipped to you;
- R$2,000 voucher to purchase any additional equipment you need;
- Hiring people from across Brazil to further promote our culture of diversity!
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