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Simples Dental

Simplificando a Gestão Odontológica

Support Assistant – Data Migration

Data EngineerData EngineerFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

36 days ago

Salary

0

Seniority

Senior

Portuguese

Job Description

Support Assistant – Data Migration

Simples Dental

• Contact clients directly immediately after the sale to welcome them and begin follow-up for the migration process; • Act as the frontline for starting migrations, recording and routing complaints, and coordinating with clients in complex cases; • Make calls to explain the process, resolve support questions, respond to emails, and ensure clarity in communications; • Proactively follow up with clients to request pending information essential for migration (e.g., sending backups, registering professionals, validation responses); • Receive and handle requests from the Sales, Support, or Customer Success (CS) teams related to migration status; • Actively research how to request backups from competing systems to guide clients and, subsequently, perform these requests independently; • Collect received backups and maintain strict organization of our migrations drive; • Perform basic data imports or imports that already have a fully established process; • Assist with migration tests to pre-validate data before final delivery to the client; • Continuously update the migration status control spreadsheet, ensuring the entire team has visibility into the progress of each clinic.

Job Requirements

  • Proven prior experience in Customer Service (internal or external), preferably handling issue resolution;
  • Intermediate proficiency with spreadsheets (Excel / Google Sheets) for tracking and basic formatting;
  • Analytical ability and excellent personal organization (time and priority management);
  • Strong results orientation with a focus on customer experience and satisfaction.
  • Preferred/Plus:
  • Previous customer service or support experience at SaaS companies;
  • Familiarity with support tools such as WhatsApp Web/Business, Zendesk, Intercom, or similar platforms.

Benefits

  • Meal/food allowance of R$1,000 | iFood card — not deducted during vacation;
  • Home office allowance of R$150;
  • Wellz — mental health/psychotherapy | Free for employees;
  • Gympass — physical health/gym memberships | Extendable to dependents;
  • Guapeco — pet health insurance/plan;
  • English lessons | Free for employees;
  • Unimed health plan | With co-payment;
  • Coworking daily reimbursement | Available for all states;
  • Extended paternity and maternity leave;
  • Baby-on-board kit for expectant parents;
  • Partnership with Farmasesi | Only in Santa Catarina (SC);
  • Partnership with Sesi Education | Only in Santa Catarina (SC);
  • Birthday day off;
  • Laptop and monitor shipped to you;
  • R$2,000 voucher to purchase any additional equipment you need;
  • Hiring people from across Brazil to further promote our culture of diversity!

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