Role Description Responsible for the satisfactory resolution of moderately complex customer concerns by consulting with customers, distribution partners, external regulatory agencies, consumer protection agencies, internal service departments and internal key stakeholders - such as Law, Compliance, Sales, Executive Leadership, with limited oversight. What you will do - Independently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etc. - Lead the resolution of complaints by working with customers or agencies representing the customer within the prescribed time frame. - Consult with distribution partners to find a suitable resolution. - Exercise autonomy when reaching decisions, while knowing when to pull in additional decision makers such as Law, Compliance and/or Executive Leadership. - Create clear, detailed response letters to all parties. - Ensure issue resolution is appropriate, exercising “thought leadership”. - Consults with management on escalated customer concerns to resolve customer concerns. - Provides suggestions on process changes to facilitate a better customer experience. Qualifications - College degree or equivalent work experience preferred. - 3-5 years in Compliance or Operations with an emphasis in written communications. - 2 years Indexed Universal Life Insurance Experience required. - MS Excel experience is a plus. - Excellent written and oral communications. - Driven to create an excellent customer experience. - Advanced problem solving skills. - Strong negotiation skills. - Remains calm in escalated situations. - Demonstrates strong adaptability to change. - Comfortable making decisions that may impact the operation. - Strong relationship building skills. - High school diploma required. Benefits - Flexible full-time or hybrid telecommuting arrangements. - Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%. - Paid time away including vacation and sick time, flex days and ten paid holidays. - Give back to your community and double your impact through our company matching. Compensation Hourly Range: $29.83 – $49.68 plus eligibility for annual bonus programs. Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

Role Description This role is a remote position, however we will be prioritizing candidates who are located in or easily able to accommodate Central Time (CST). In this role, the intern will conduct and compile market research for senior appraisers. The intern will utilize primary and secondary sources by performing market participant surveys and compiling data from multiple online platforms: county records, GIS mapping, Costar, LandVision, and others. The intern will also maintain our property database with comparables. The intern will support our Seniors Housing team, which focuses on the valuation of senior living communities across the country. The seniors housing industry includes five primary care types and multiple pricing structures, resulting in a steep but rewarding learning curve. This variety keeps the work dynamic and intellectually engaging. This role is best suited for individuals with a strong interest in real estate appraisal and a desire to build a long-term career in the appraisal industry. While we welcome applicants from a variety of academic backgrounds, those studying Real Estate, Business, or related fields tend to align most closely with the nature of the work. This role is a remote position; in person or hybrid may be offered, based on location. The intern will work up to 29 hours per week based on deal volume. The initial internship is one semester and may be extended based on periodic performance reviews. Employment is at-will. Continuing education is central to the appraisal industry and Partner’s mission. We are committed to providing a better experience for our clients and our employees. As a part of this commitment, interns are considered for continuation in the Intern to Analyst Pipeline after completion of their first semester. For further details on the Intern to Analyst Pipeline, please ask your recruiter. Qualifications - Currently enrolled student at an accredited university (or graduate of a 4-year program) - Strong communication, written, and organizational skills - Ability to self-manage multiple projects at once - Ability to work independently and as a member of a team - Strong Microsoft Excel skills, including the ability to navigate spreadsheets efficiently, edit formatting/worksheets, and efficiently enter/manipulate data - Ability to work up to 29 hours per week during the school year - Relevant work experience in commercial real estate and/or appraisal is not required Requirements - Junior or Senior in a 4-year program, Master’s Candidate, or Graduate - Major or minor in Real Estate, Business, or Accounting. Other majors are welcome to apply, especially if they demonstrate a strong interest in real estate appraisal. - Interest, or curiosity, in pursuing a career in appraisal - Interest in advancing the appraisal industry through culture, technology, and innovation - Interest in multi-semester employment - Experience in conducting research through county records, GIS mapping, Costar, LandVision, NIC MAP, or other related industry software Benefits - Appraisal is both a science and an art. Interns will learn to approach valuation as a puzzle—where context, clarity, and reasoning are as important as foundational formulas. - Our training approach is layered and hands-on, beginning with intuitive explanations and building toward more complex concepts. - Education on the appraisal industry, career paths, and overview of licensing process and requirements. - Skill training in conducting market participant surveys, utilizing various vendor systems for research, and compiling market metrics. - A culture of innovation and fun, welcoming novel ideas and solutions from all team members. - An open-door policy with supervisors and management. - A supportive and collaborative work environment. - Continuing education and professional development opportunities. - Team activities. What we can expect from you - An interest, or curiosity, in pursuing a career in appraisal. - Curiosity to continue learning and developing in education and skillset. - Willingness to engage in communication, including phone-based research and interviews with market participants. - Strong attention to detail, as the data you gather directly supports the appraiser’s final conclusions. - Persistence in tackling complex tasks and learning through doing. - A coachable mindset and openness to iterative learning. - Feel encouraged to ask any questions that arise. Physical Requirements - Frequently communicate with colleagues, vendors, and market participants via telephone, email, online correspondence, and messengers. - Frequently conduct surveys, via telephone and email, with market participants. - Frequently compile, interpret, and convey data from telephone surveys, email communications, and online databases. - Frequently access, interpret, input, and analyze data from online sources. - Frequently utilize the Microsoft Suite of applications (including Excel, Word, PowerPoint, Outlook, and Teams). - The work environment is remote or in-office, based on location. Hybrid/Remote Office Requirements - Reliable internet connection. - Ability to work with privacy. - Quiet background for making frequent phone calls. - Reasonable accommodations will be offered, as needed, to meet the above responsibilities and requirements.

Role Description This is the third in a series of four revenue cycle analyst roles in a multi-site, multi-specialty academic medical center. Works collaboratively in a team environment to support the hospital, surgical and clinical practices as well as Mayo Clinic leadership on revenue cycle issues. - Actively communicate and present pertinent information to various audiences, particularly practice and finance leadership. - Communication to senior leaders and formal Mayo committees is expected. - Proactively identifies opportunities and recommends options for enhancing revenue, while preserving Mayo standards and minimizing financial and legal risks. - Interprets, implements, and maintains billing and compliance rules across the revenue cycle. - Recognized and relied upon as a subject matter expert in multiple revenue or compliance technical areas. - Uses reporting tools to understand revenue and compliance risks and opportunities with significant impact to Mayo Clinic. - Conveys risks and recommendations to leadership. - Interprets and implements Mayo and governmental coding and billing rules and guidelines to ensure compliance. - Conducts research and analysis, benchmarking, and audits to ensure reasonableness and accuracy of information. - Identifies and implements best practices and improvements. - Responsible for the development, implementation, and maintenance of programs and tools for revenue recognition and billing compliance. - Identifies opportunities and recommends options for increasing financial margins. - Provides advanced revenue and billing analytics to support department and institutional leadership. - Actively participates in decision-making related to revenue and billing opportunities. - Leads and facilitates multi-disciplinary workgroups or projects. - Mentors, coaches, and trains staff. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. - Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.

Role Description No dia a dia você irá: - Atuar como ponto focal na gestão de projetos estruturantes e multidisciplinares - Construir dashboards para acompanhamento de indicadores de qualidade de contratos - Construir análises para identificar pontos de melhoria na gestão e qualidade de contratos - Atuar como porta-voz entre times de negócio e times da ponta, ministrando treinamentos e garantindo o alinhamento - Acompanhar os principais KPIs da área, criando planos de ação para melhoria de processos junto a áreas parceiras Qualifications - Ensino superior completo - Capacidade analítica comprovada, com domínio de indicadores estratégicos, táticos e operacionais - Experiência anterior com construção de dashboards para acompanhamento de indicadores - Perfil adaptável, com alta resiliência a mudanças - Excelente comunicação - Pacote Office avançado - Vontade de aprender e desenvolver novas habilidades Requirements - Experiência anterior em empresas SaaS, fintechs ou de tecnologia B2B - Experiência anterior em empresas de consultoria estratégica - Experiência em SQL, Metabase, Bigquery, Power BI, Tableau ou ferramentas similares Benefits - Auxílio alimentação e/ou refeição - Plano de saúde e odontológico - Vale transporte - Licença maternidade e paternidade estendida - Auxílio creche - Cuidado com a saúde: parceria com a Wellhub e Zenklub - Incentivo à educação - Desconto em passagens aéreas - Parceria com plano de saúde para Pet - Acesso aos materiais didáticos Arco para filhos de colaboradores - Parcerias para MBA e Pós Graduação