Role Description Are you a Medical Assistant looking to break free from the traditional office setting? If you're craving a fresh career path, this opportunity is tailor-made for you! ExamWorks is hiring a Quality Assurance Coordinator to join our remote team. In this role, you’ll be the final checkpoint for medical reports - ensuring accuracy in grammar, medical terminology, and content. Your keen eye for detail will help uphold the highest standards of quality and care. This position is 100% remote with your choice of: - 3 - 12 hour shifts, Friday-Sunday 7:00am-7:30pm CST - 4 - 10 hour shifts, Wednesday-Saturday 9:30am-7:00pm CST Responsibilities may include: - Perform quality assurance review of reports, correspondences, addendums or supplemental reviews. - Ensure clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations. - Ensure that all client instructions and specifications have been followed and that all questions have been addressed. - Ensure each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications. - Ensure the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards. - Ensure that the appropriate board specialty has reviewed the case in compliance with client specifications and/or state mandates and is documented accurately on the case report. - Verify that the peer reviewer has attested to only the facts and that no evidence of reviewer conflict of interest exists. - Ensure the provider credentials and signature are adhered to the final report. - Identify any inconsistencies within the report and contact the Provider to obtain clarification, modification or correction as needed. - Assist in resolution of customer complaints and quality assurance issues as needed. - Ensure all federal ERISA and/or state mandates are adhered to at all times. - Provide insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications. - Promote effective and efficient utilization of company resources. - Participate in various educational and or training activities as required. - Perform other duties as assigned. If you're ready to bring your clinical expertise into a remote setting and make a meaningful impact behind the scenes, we want to hear from you! Qualifications - Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values. - Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages. - Must be a qualified typist with a minimum of 40 W.P.M preferred. - Must be able to operate a general computer, fax, copier, scanner, and telephone. - Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. - Must possess excellent skills in English usage, grammar, punctuation and style. - Ability to follow instructions and respond to upper management’s directions accurately. - Must demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitor own work to ensure quality is met. - Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed. - Must be able to work independently, prioritize work activities and use time efficiently. - Must be able to maintain confidentiality. - Must be able to demonstrate and promote a positive team-oriented environment. Benefits - Competitive benefits (medical, vision, dental) - Paid time off - 401k