• Staff a dedicated high-volume Account Strategy phone and chat line • Lead consultative, value-based Account Strategy conversations • Navigate complex customer conversations fluently in Spanish and English • Diagnose customer needs quickly and help each customer grow with Toast • Document interactions, outcomes, and customer feedback with strong attention to data hygiene • Leverage data, account insights, and internal tools to inform account strategies • Collaborate cross-functionally with Sales, Support, Product, and Finance

Role Description At Polaris, we’re on the lookout for a driven, detail-oriented, and marketing-savvy Marketing and Acquisitions Assistant to join our world-class team. If you thrive in fast-paced environments, love the idea of being the operational backbone of a company’s marketing engine, and have strong hands-on experience with GoHighLevel, content creation, CRM systems, and social media, this role is for you. Your mission: - Be the driving force behind the marketing engine of an established, fast-growing company. - You won’t just support growth — you’ll architect it. - By managing the daily execution of CRM, funnels, social media, and content systems, your role will directly help scale client acquisition, multiply impact, and buy back the Founder’s time. Qualifications - 3+ years virtual work experience - Strong English communication - Proven GoHighLevel experience (agency-level preferred) - Skilled in graphic/video editing - Social media management experience - Strong attention to detail, systems thinking, and project management Requirements - Set up and manage GHL sub-accounts, funnels, workflows, and email campaigns - Edit and repurpose content (Canva, CapCut, Descript) - Manage FB, IG, and LinkedIn content + engagement - Track metrics: CPL, CTR, conversions, UTM, Pixel, GA - Handle outreach, DMs, follow-ups, and pipeline management Benefits - Full-time, Monday–Friday - Timezone depends on role (NA, EU, AUS/APAC) - Starting at $5/hr, with bonuses, training, growth, and WFH perks

• Client Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping • Drive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption • Onboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person. • Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value. • Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense • Voice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization.

Role Description As Success Manager (China), you will drive GBG’s growth across China, managing client portfolios, expanding market reach, and supporting GBG solutions. You will be primarily responsible for the management of our account portfolio, but will also be expected to generate opportunities and manage the full sales process for new customer acquisition. You will report to the APAC Sales Director, based in Singapore. Key Responsibilities - Renewal and growth of account portfolio - Clear reporting and forecasting of risks and growth opportunities within the portfolio - Assist Business Development Managers with new business progression What you will do: - Own the day-to-day management of a portfolio of China-based customers, acting as the primary point of contact and trusted advisor. - Run regular account check-ins and service reviews (usage, outcomes, value delivered), agreeing actions to drive adoption and customer satisfaction. - Manage the renewal lifecycle end-to-end: confirm contract timelines, identify risks early, align stakeholders, and secure on-time renewals. - Identify and execute growth opportunities within existing accounts (upsell/cross-sell/expanded use cases), building and progressing account plans. - Coordinate internal teams (Sales, Product, Support, Delivery) to resolve issues, manage escalations, and ensure commitments are met. - Maintain accurate account health, forecasts, and renewal/growth pipeline in CRM, providing clear reporting and next-step plan. - Support new business activity, potentially managing a pipeline of deals independently. Qualifications - Proven track record in business development and account management - Experience in data-focused software solutions, ideally location intelligence and identity - Strong sales methodology and pipeline management skills - Excellent communication, negotiation, and relationship-building abilities - Sector experience in ecommerce marketplaces, financial services - Technical proficiency with CRM and analytics tool - Great communication and presentation skills Company Description GBG is a leader in identity and location intelligence, helping businesses verify who their customers are and where they live with confidence. Our solutions empower genuine people to access digital opportunities securely, while helping organisations reduce fraud and build trust. GBG operates globally, with a strong presence across APAC. In China, we partner with organisations across financial services, e-commerce, travel and the public sector to support secure onboarding, compliance and safer digital interactions.