• Atender estudante, empresas e instituições de ensino para cadastramento e divulgação de oportunidades. • Atualizar cadastro de clientes; • Cadastrar dados dos programas de estágio, mantendo o banco de dados atualizado; • Direcionar o público atendido para as páginas do Portal de acordo com os serviços solicitados; • Esclarecer dúvidas dos clientes sobre produtos e serviços; • Fazer atendimento e cadastro de novos clientes; • Auxiliar na alimentação de banco de dados (cadastro de clientes); • Fazer divulgação técnica dos produtos; • Realizar atendimento por e-mail, telefone e WhatsApp a clientes para informações sobre processos.

• Manage and optimise the day-to-day performance of Reflaunt-powered resale platforms • Own and optimise online merchandising across categories, brands, and resale programs • Manage product onboarding, categorisation, tagging, and content accuracy • Monitor stock availability, pricing, and sell-through performance • Drive seasonal drops, launches, and trading initiatives • Share regular performance insights and actionable recommendations with partners • Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability • Collaborate with Operations, Tech, Commercial, and Marketing teams

• Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately. • Coordinate intake activities to ensure efficient progression from request through delivery. • Ensure intake artifacts are complete, accurate, and actionable. • Support intake decisions within established governance and prioritization frameworks. • Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework. • Maintain visibility of work across intake and delivery stages for multiple teams. • Communicate updates on priorities, timelines, and decisions to stakeholders. • Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development. • Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health). • Recommend and support implementation of process improvements that increase consistency and reduce delays.

Role Description The Director of Operations – Psychedelic Medicine provides national leadership for the safe, compliant, and scalable delivery of psychedelic-assisted medical treatments across NuVista’s platform. This role plays a critical part in advancing innovative care models while ensuring regulatory excellence, strong payer relationships, and seamless clinical operations. This role is responsible for: - Medical Operations and Clinical Governance - Regulatory Compliance and Risk Management - Insurance, VAC strategy - Pharmacy and External Partnerships - People Leadership and Program Integration Key Responsibilities - Medical Operations and Clinical Governance: - Oversee the safe and effective administration of psychedelic treatments in medical settings - Develop and maintain clinical policies, procedures, and operational standards - Partner with psychiatry, nursing, and clinic leadership to ensure consistent, high-quality care - Support case management workflows to ensure timely patient access to treatment - Regulatory Compliance and Risk Management: - Maintain compliance with federal and provincial regulations governing psychedelic-assisted treatments across Canada - Ensure controlled substance handling, documentation, reporting, and audit readiness - Lead regulatory reviews and corrective action planning as required - Insurance, VAC Strategy: - Oversee insurance case management and expedited approvals for psychedelic treatments - Identify opportunities to improve approval timelines through streamlined submissions and relationship building - Escalate stalled or complex authorizations to senior leadership - Build and maintain strong relationships with insurers and VAC representatives - Pharmacy and External Partnerships: - Own strategic relationships with compounding and specialty pharmacies - Serve as the primary liaison with pharmacy partners, insurers, and regulators - Support payer pilots, coverage expansion initiatives, and funding opportunities - People Leadership and Program Integration: - Hire, train, and develop Client Care Coordinators, Nurses, and Nurse Practitioners - Establish training standards, role clarity, and competency expectations - Identify opportunities to integrate psychedelic treatments with therapy, psychiatry, and other medical services Qualifications - 7–10+ years of experience in healthcare or medical operations (non-therapy-only environments) - Experience overseeing regulated medical treatments and/or controlled substances - Strong knowledge of Canadian healthcare regulatory requirements - Demonstrated experience working with insurers and public payers, including VAC - Proven leadership experience across nursing, NP, and clinical support teams - Experience operating in a high-growth or evolving clinical environment - Strong judgment, communication, and stakeholder management skills Core Competencies - Leadership: Leads by example, makes sound decisions, and motivates others to achieve goals. - Strategic Thinking: Establishes and communicates vision and applies creativity to solutions. - Decision Making: Makes informed, timely decisions and seeks input when appropriate. - Employee Development: Coaches, mentors, and supports growth and development of team members. - Problem Solving: Analyzes issues thoroughly and develops effective solutions. - Ethics & Integrity: Demonstrates honesty, accountability, and maintains strict confidentiality.