• Develop and update dashboards in Looker Studio and other data visualization tools. • Conduct analyses of new initiatives to assess feasibility and business impact. • Ensure data availability and quality for decision-making in strategic areas such as Sales, Customer Success, and Growth. • Calculate, track, and present KPI projections and results. • Support different teams with analyses that generate insights and opportunities for improvement.

• Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures. • Understand, execute, and suggest improvements to pre-defined operational processes. • Implement process improvements in operational processes and strive to identify such opportunities working with Senior Data Analyst & Operations Delivery Lead. • Remaining current on new tools, techniques and working models to continually improve/enhance process and design for quick adoption. • Develop strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa. • Build subject matter expertise over a period of time and apply it to operational processes. • Apply quality checks and validations on all deliverables and report back results to the Operations Delivery Lead. • Execute defined operational models for our clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities and assist the Senior Data Analyst & Operations Delivery Lead to define newer more efficient models including detailed documentation. • Coordinate with multiple stakeholders (could be in different time-zone) of the operational process to ensure smooth delivery to client per pre-existing timelines. • Assist engineering team to implement new operational procedures and/or improvements to existing operational procedures by providing knowledge about operations and testing the modified procedures. • Testing new/updated operational procedures to ensure fidelity. • Coordinate multiple tasks to produce high-quality results. • Work on multiple client tasks, strengthening analytic, task management and communication skills. • Collaborate with internal PMG teams to provide all-round value to the firm. • Keep track of unplanned internal & client tasks stemming from operational projects. • Carry out secondary research as needed. • Investigate client questions related to operational deliveries, as needed.

Role Description Technical Services Analysts facilitate the migration of data from legacy systems into a client’s site during the implementation phase by working in close coordination with the client, implementation team, and database team. As a Technical Analyst, you will take responsibility for: - Identifying business requirements related to data migration efforts - Gathering information and resources related to the implementation - Testing/verifying the integrity of deployed data within the First Due system - Providing clear and concise documentation to track progress and estimated completion of each assigned task Key Responsibilities - Coordinate with client and implementation team to identify data migration requirements - Analyze limitations/gaps between legacy client systems and First Due data fields - Import legacy data provided by clients from a variety of sources (SQL backup files, CSV spreadsheets, TXT files, XML files) - Restore SQL backup databases to pull legacy data from tables - Maintain communication with all stakeholders internal and external - Serve as a technical resource internally and with clients - Provide guidance to the database team Qualifications - Experience explaining technical processes in simple terms - Experience in writing SQL statements from scratch - Experience with authoring SQL queries that pull from multiple tables - Basic to intermediate understanding of structured data - Basic to intermediate understanding of relational data structures (databases) - Basic to intermediate proficiency with Microsoft Excel - Basic to intermediate understanding of delimited data files, structured data files, and file transport methods - Demonstrable organizational and time management skills Preferred Qualifications - Some knowledge of the Fire/EMS industry (nice to have) - Basic to intermediate understanding of GIS components (nice to have) Requirements - All applicants must be authorized to work for any US employer in the United States. - Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. - Hiring is contingent upon candidates successfully passing a criminal background check. - As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify. Physical Demands and Work Environment This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com . Benefits - Competitive pay - Medical, dental, and vision coverage - FSA/HSA - 401(k) - Flexible PTO - A fully remote workplace - A technology stipend - Opportunities for advancement - Other benefits and perks that set our team apart Company Description First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Role Description A fast-moving organization is seeking 3 Operations Data Analysts to support a high-impact, short-term data initiative. This project will focus on analyzing operational data, improving reporting accuracy, and generating insights that drive better decision-making. This is an excellent opportunity for early-career professionals or recent graduates to gain hands-on experience in a real-world business environment while working alongside a collaborative and fast-paced team. Key Responsibilities - Analyze operational datasets to identify trends, inconsistencies, and actionable insights - Clean, organize, and validate data to ensure accuracy and reliability - Build and maintain reports using Excel to support business operations - Collaborate with cross-functional teams to understand data needs and deliver insights - Assist in improving data processes and reporting workflows Qualifications - Strong proficiency in Microsoft Excel (required) - High level of attention to detail and analytical thinking - Ability to work independently in a remote, fast-paced environment - Strong written and verbal communication skills in English - Bachelor’s degree (or currently pursuing) in a related field preferred Requirements - Exposure to data analysis, reporting, or operations-related work (nice to have) - Experience with large datasets or basic data cleaning techniques (nice to have) Benefits - Gain hands-on experience on a real business-critical project - Build practical data analytics skills in a short timeframe - Work with a collaborative and fast-paced team environment Company Description The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times. - GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including: - Electric - Gas - Telephone Utilities - Manufacturing - Defense - Banking/Financial - Information Technology - Healthcare/Pharmaceutical