Role Description The Degrees business at Coursera partners with leading universities around the world to launch and scale online degree programs that deliver career-transformative outcomes for learners. The team works cross-functionally with marketing, enrollment, product, and operations to help partners meet their recruitment and revenue goals. As a Degree Success Manager, you will serve as the primary strategic and operational lead for a portfolio of university partners. You will own the degree component of the partnership, manage day-to-day relationships, oversee program performance, and ensure marketing and recruitment strategies are aligned with the program needs. Working closely with the Degrees marketing and enrollment teams, you’ll develop and deliver partner/program specific strategy briefs based on analysis of recruitment funnel. This role blends relationship management, marketing and recruitment strategy, and operational discipline. The right candidate will bring strong communication skills, data fluency, and a bias for action to help our partners succeed in every recruitment cycle. Key Responsibilities - Serve as the day-to-day point of contact for university partners’ degree programs, ensuring smooth coordination across marketing, enrollment, product, and support. - Partner with internal teams to develop program-specific marketing and recruitment strategies and plans aligned to partner goals and Coursera best practices. - Monitor and analyze funnel metrics to identify trends, risks, and optimization opportunities. - Collaborate with Enrollment to ensure lead quality, timely follow-up, and conversion improvements throughout the funnel. - Manage updates to degree program pages, webinar planning, email nurtures, and other promotional tactics in partnership with Degrees Growth Marketing team. - Lead quarterly recruitment reviews and degree QBRs by compiling data, insights, and recommendations to inform partner discussions. - Track and manage partner requests, escalations, and deliverables, ensuring issues are resolved quickly and communication remains proactive. - Build trusted relationships with partner stakeholders through transparency, responsiveness, and a commitment to shared success. Qualifications - 6+ years of experience in account management, recruitment marketing, or partner success roles supporting recruitment or marketing initiatives. - Demonstrated ability to manage client relationships and develop customized marketing or enrollment plans to address funnel challenges. - Analytical skills and experience using data to assess performance and guide decisions. - Excellent written and verbal communication skills; comfortable presenting to external partners and cross-functional leaders. - Strong organizational and project-management skills with the ability to manage multiple programs simultaneously. Preferred Qualifications - Experience in higher-education marketing, online enrollment management, or edtech partnerships. - Familiarity with marketing and enrollment funnels, CRM and marketing-automation tools. - Proven ability to translate marketing data and insights into actionable partner recommendations. - Track record of improving campaign or funnel performance through testing and optimization. - Ability to navigate ambiguity, build alignment, and execute in a fast-paced, matrixed environment. Company Description

• Drive the adoption of our platform among a diverse client base. • Understand customer needs deeply and guide them through personalized onboarding and ongoing engagement strategies. • Develop strong relationships with customers and implement strategies to increase customer retention and satisfaction. • Serve as the primary contact for any significant issues our customers face and coordinate with the appropriate internal teams for resolution. • Regularly check in with clients to ensure they are satisfied with our services. • Identify opportunities for upselling and cross-selling to help customers use more of our services. • Conduct webinars, create user guides, and provide other training materials to help customers understand our software. • Monitor and report on account health, usage, and client satisfaction metrics.

Role Description We’re seeking an experienced and strategic Customer Success Manager II to join our team. In this role, you’ll partner closely with our customers to ensure they realize the full value of our leave management SaaS platform. You’ll build trusted relationships, drive adoption, promote retention, and help customers achieve measurable outcomes. This is a great opportunity for someone who thrives on collaboration, problem-solving, and making a meaningful impact for both clients and colleagues. - Manage a portfolio of customers, serving as their primary advocate and trusted advisor. - Drive platform adoption and engagement through onboarding, training, and success planning. - Identify risks to retention and develop proactive strategies to mitigate them. - Partner with customers to uncover opportunities for expanded usage and value realization. - Collaborate cross-functionally with Sales, Product, and Support to deliver seamless solutions. - Escalate and manage resolution of complex customer issues. - Track customer health metrics, retention trends, and account activities in CRM/CS tools. - Provide customer insights to inform product development and process improvements. - Support company security and compliance standards within your role. Qualifications - Bachelor’s degree in Business or related field, or equivalent experience. - 3–5 years of experience in customer success, account management, or a related client-facing role in SaaS. - Strong understanding of customer lifecycle management and SaaS success drivers. - Proven ability to manage multiple accounts with varying levels of complexity. - Excellent communication, relationship-building, and problem-solving skills. - Proficiency with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight). - Experience in HR technology, leave management, or compliance-focused SaaS. - Knowledge of FMLA, ADA, or related HR compliance requirements. - Demonstrated success driving retention, upsell, or expansion. Benefits - Impact that matters: You’ll do work that shapes the future of the modern workplace. - Flexibility and trust: We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best. - Growth and development: You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. - Competitive rewards: We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. - Time for life: Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. - Belonging and balance: We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

Role Description As a member of the Customer Success team, you are responsible for delivering end-to-end renewal execution through partnership with our Business Unit (BU) leads and the extended account team. Our Customer Success Managers (CSM) are passionate, skilled, and knowledgeable in the areas of renewal strategy, deal architecture, customer negotiation and along with having the ability to work in close collaboration with our product and legal teams. As a CSM, you are the face of Neumo for our customers and critical to cementing our customer base and their success. You are responsible for interfacing with customers on Neumo’s behalf to negotiate commercial terms and drive incremental revenue in collaboration with the field sales team. We value open dialogue and continuous improvement; and in this role we encourage you to voice your feedback to drive improvements within the business. At Neumo, we love our customers and our team’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. If you are looking for a new challenge, in a growing, impactful, and supportive environment, the Client Success team is the place for you! Duties and Responsibilities - Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. - Spearhead renewal negotiations and drive incremental revenue. - Connect with customers regularly both virtually and in-person to become a trusted advisor. - Establish strong relationships based on knowledge of customer requirements and commitment to value. - Encourage all accounts to become Neumo references. - Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. - Establish customer acumen - actively understand each customer’s needs, strategic growth plans. - Leverage Neumo Solutions – be proficient in and bring all Neumo offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. - Understand Neumo’s competition and effectively position solutions against them. - Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. - Keep pipeline current and moving up the pipeline curve. - Leverage support organizations including Marketing, IAE’s, Partners and channels to funnel pipeline into the assigned territory. - Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Neumo and Partner resources. - Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. - Maximize the value of all sales support organizations. - Maintain CRM system with accurate customer and pipeline information. - Enthusiastically support all Neumo promotions and events in the territory. - Perform other duties as assigned. Qualifications - Bachelor’s degree equivalent. - Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account. - Experience in sales operations and/or contract negotiation a plus. - Proven track record in business application software and service sales across industries. - Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market. Knowledge, Skills and Abilities - Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers. - Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings. - Understand state and local government management and sales and marketing serving the public sector. - Knowledgeable in commercial metrics and forecasting principles. Work Environment - The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer. Physical Demands - Must be able to remain in a stationary position for most of the day. - Constantly operates a computer and other office productivity machinery, such as a printer/copy machine. - This position needs to occasionally move about inside the office. - The person in this position frequently communicates via telephone. Company Description With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.