• Serve as the primary point of contact across email, chat, and phone channels. • Deliver a personalized, high-touch experience throughout the customer treatment journey. • Proactively follow up after onboarding, prescription fulfillment, and delivery. • Troubleshoot and resolve inquiries related to orders, shipments, billing, and accounts. • Review and verify pharmacy orders for accuracy, including product selection and dosage alignment. • Coordinate with pharmacy partners to resolve discrepancies or fulfillment delays. • Follow up with inbound leads in a consultative and timely manner. • Identify recurring friction points and recommend operational improvements.

Role Description Under the direction of the Associate Director or Manager of Revenue Cycle Management, the Accounts Receivable (AR) Case Management Specialist is responsible for ensuring the accurate and timely processing of all claims concerns or claim projects. This role acts as a bridge between financial accuracy and efficient communication, promptly addressing daily correspondence from physicians, care centers, vendors, and internal teams to resolve insurance claim denials. By leveraging Salesforce case management workflows, the AR Manager ensures that all claim issues or questions escalating to the RCM team are tracked, managed, and resolved with accountability. - Manage the full cycle of Salesforce cases, ensuring all RCM-related inquiries are documented, categorized, and resolved within established Service Level Agreements (SLAs). - Monitor Salesforce dashboards to identify practice inquiries trends and report on case resolution efficiency to leadership. - Deep expertise in billing, AR follow up, and denial management to promote one touch resolution of escalated cases. - Make independent decisions regarding claim adjustments, resubmissions, and other advanced resolution techniques in accordance with company policies and best practices. - Collaborate with internal teams and care center staff to streamline workflows and resolve escalated billing hurdles. - Utilize the Trizetto to perform denial analysis and initiate requests to add rules or edits to prevent recurring errors. - Work directly with practice consultants or physicians to ensure optimal revenue cycle functionality and drive department Key Performance Indicators (KPIs). - Other duties as assigned. Qualifications - Education: High School Graduate. - 3+ years in a medical billing office or equivalent claims experience. - Advanced Microsoft Excel skills (e.g., pivot tables, VLOOKUP, formulas) preferred. - Experience with athenaHealth/athenaOne and Salesforce (specifically Case Management) is highly preferred. - Must understand the drivers of revenue cycle performance and be able to resolve complex, multi-layered claim issues. - Must strictly comply with all HIPAA rules, regulations, and company policies regarding information privacy. Requirements - The salary range for this role is $52,000.00 to $55,000.00 in base pay and exclusive of any bonus or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). - This role is also eligible for an annual bonus targeted at 10%. - The base pay offered will be determined based on relevant factors such as experience, education, and geographic location. Benefits - Employees who regularly work from home offices are eligible for expense reimbursement to offset internet costs.

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description The Associate Product Consultant is responsible for providing high quality customer care to create a positive experience for consumers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls and emails from customers when they have product and warranty questions. This is a remote role. Regular hours are Monday through Friday from 8am to 5pm. Starting pay is $37,000 annually (17.79 p/h) and all equipment is provided. During your workday you will: - Deliver exceptional customer experiences, enhancing the reputation of Therma Tru products through professional, empathetic, and solution‑focused interactions—especially with customers who may be upset, frustrated, or dissatisfied. - Manage a high volume of inbound calls, calmly de‑escalating emotional situations while accurately identifying customer issues and providing clear, effective resolutions for product and technical support. - Use technology and internal systems to assist consumers with product identification, troubleshooting, and guiding them through repair or installation processes with patience and clarity. - Confidently apply high school–level mathematics, including decimals, fractions, percentages, and basic calculations, to support product measurements, specifications, troubleshooting steps, and warranty or pricing discussions. - Resolve challenging consumer situations by actively listening, demonstrating empathy, and ensuring positive outcomes for both the customer and FBIN. - Meet or exceed daily performance targets related to call quality, call handling, productivity, and adherence to all processes and procedures. - Accurately document customer interactions, product details, calculations, and troubleshooting actions to ensure thorough and efficient record‑keeping. Qualifications - High School diploma or equivalent required. - 2 years experience in a contact center or other fast-paced customer service environment required. - Excellent professional communication skills required, both verbal and written - Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus - Must be able to thrive in a work environment that demands high-level focus, low mobility, and high observation - Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork - Incumbent must meet internet speed requirements, pass background and drug tests, have a safe and secure workspace, and follow department's Remote Work Policy PREFERRED QUALIFICATIONS: - Associate’s or Bachelor's degree is preferred - Prior ERP (SAP, Oracle, etc.) experience preferred Additional Information Fortune Brands believes in fair and equitable pay. The starting salary for this role is : $37,000 USD annually (17.79 per hour). In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at fbinleave.fbhs@fbin.com and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins. All your information will be kept confidential according to EEO guidelines.

Role Description Join our dynamic team, where you will play a crucial role in ensuring customer satisfaction and assisting with their inquiries. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others. - Responding to customer inquiries via phone, email, and chat in a timely and professional manner. - Resolving customer issues and complaints effectively while maintaining a friendly attitude. - Providing product information and assisting customers in making informed purchasing decisions. - Documenting customer interactions and feedback to improve service quality. - Collaborating with team members to enhance overall customer experience. Qualifications - Proven experience in a customer service role or similar position. - Excellent communication skills, both verbal and written. - Strong problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Proficiency in using customer service software and tools.