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Founded in 1810, The Hartford is one of the nation's largest investment and insurance companies. As an employer, The Hartford has been named among the region's
Customer Care Representative
Location
Connecticut + 2 moreAll locations: Connecticut | New York | North Carolina
Posted
118 days ago
Salary
$23 / hour
Seniority
Senior
Job Description
Customer Care Representative
The Hartford
• Initiate claims according to claims best practices, as assigned and provide exceptional customer service. • Promote digital self service capabilities. • Utilize multiple computer applications to accurately document claim information. • Have a dedicated workspace free from distractions during work and training hours. Required to commit to the training and work schedule. • Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Job Requirements
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability.
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
Benefits
- Medical, Dental, Vision, Life and Disability Insurance.
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K
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