• Identify and evaluate new market opportunities to drive business growth. • Develop, implement, and evaluate market strategies and plans. • Build and maintain relationships with key stakeholders, including customers, partners and industry influencers. • Collaborate closely across all aspects of the business including logistics, pricing, product management and marketing to drive market growth. • Create and refine process flows to improve communication and collaboration across cross-functional teams. • Conduct market research and analysis while staying abreast of industry trends, competitive landscape, and customer needs. • Leverage data and analytics to drive strategies that remove frictions and increase efficiency and effectiveness. • Drive a culture of sustainable continuous improvement and knowledge sharing.

• Leading system wide contracting of supplies, equipment, material, services and maintenance • Extensive procurement, contracting, and purchasing functions • Driving significant savings or cost avoidance • Providing high quality, efficient, and cost-effective service • Achieving standards of performance, portfolio management and collaboration with leadership and system departments • Focused on continuous process improvement, benchmarking, performance measurement, and reporting • Assisting in the identification and review of new and alternative product selections • Sourcing products within the vendor community • Monitoring vendor performance and building business relationships • Negotiating contracts, including GPO, IDN and hospital specific contracts within their service line

• Manage and grow strategic customer relationships across purchasing, engineering and supply chain. • Focus on protecting existing business, reducing competitive losses, and driving consistent double‑digit annual growth. • Coordinate global engagement across OEM, CEM, and distributor channels. • Own the global relationship with key customers, distributors, and CEMs. • Lead quarterly internal account reviews and monthly customer reviews. • Map the account globally and build a multi-level engagement plan, including socket mapping and new product opportunities. • Champion the customer internally and build strong relationships with key contacts and executives. • Lead annual price negotiations. • Review lost business and create recovery plans. • Identify and maximize sales opportunities across the full product portfolio. • Develop a healthy sales pipeline and ensure progress toward revenue targets. • Work with RSMs, field sales, inside sales, and FAEs to drive NBO activity and maintain closure rates above 45 percent. • Provide clear value articulation to stakeholders at all levels. • Act as the customer voice in product line strategy, market analysis, and roadmap planning. • Coordinate cross‑functional engagement to meet key account objectives. • Check for overlap with other Novanta divisions and ensure effective information sharing. • Oversee preparation and delivery of the internal key account scorecard. • Provide SIOP inputs and support forecasting. • Support RMAs, expedites, sample requests, and similar needs. • Keep CRM (SFDC) data accurate and current.

• Maintain virtual office systems including call routing, voicemail, and subscriptions • Triage and organize the managing attorney’s email inbox • Act as a gatekeeper for leadership calendars and communications • Report trends and meet established response time and call quality KPIs • Send calendar invites, virtual meeting links, and appointment reminders • Schedule and coordinate consultations, meetings, and court calls across calendars and time zones • Respond to routine client inquiries and route substantive questions to the appropriate team member • Identify call purpose and escalate urgent matters immediately • Greet callers using approved scripts and route calls appropriately • Send non-intake client communications such as review requests and case conclusion messages • Prepare administrative spreadsheets, logs, and template-based communications • Upload, organize, and manage digital documents securely • Track daily call activity, missed calls, voicemails, and appointments booked • Draft administrative email responses using approved templates • Monitor and triage general inboxes, categorizing and flagging messages • Answer and manage all incoming calls during business hours using VoIP systems • Follow escalation protocols and maintain strict confidentiality at all times