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The award-winning provider of cloud-based salon and spa business management software. Evolve and thrive with Meevo!
Implementation Specialist
Location
New Jersey
Posted
47 days ago
Salary
0
Seniority
Mid Level
Job Description
Implementation Specialist
Millennium Systems International
• Strives to accelerate time-to-value and software adoption, while reducing client churn • Acts as primary points of contact (via phone and email) for an assigned portfolio of clients • Manages new client implementation expectations • Ensures full technical account set-up by assisting with configuration of the database, merchant account, add-ons/business boosters, and configuring compatible point of sale hardware • Handles inbound customer questions from different channels (phone, email, SMS, chat) within established SLAs for response times • Meets regularly with new clients to keep their implementation on track and their questions answered • Strong customer focus on service, satisfaction, enablement, and success • Works with the Data Services Team to schedule and execute conversions • Proactively monitors activity of current customers for signals that require outreach or escalation • Always promotes and upholds the values, mission, and vision of MSI
Job Requirements
- AA/AS degree or equivalent work experience preferred
- 2+ years SaaS Point of Sale Support or Implementation experience
- 1+ years of salon software experience preferred
- Beauty Industry experience a plus, but not mandatory
- Experience with SaaS applications such (Gainsight, Salesforce, Skilljar, etc.)
Benefits
- Health insurance
- Professional development opportunities
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