• Acting as a trusted advisor to customers, offering strategic guidance and insights to optimize revenue performance. • Collaborating closely with customer stakeholders to understand business goals and define high-level strategies to optimize revenue operations processes, including sales, marketing, and customer success. • Leading the implementation of revenue operations solutions, with a special focus on conversation intelligence and sales engagement platforms. • Managing customer expectations and nurturing the customer relationship by being the point person for all communication. • Ensuring the quality of all deliverables and providing direction on one or more projects while maintaining a high level of service.

Role Description Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. We are searching for the best talent for a Manager, PSC Program Operations located in: - Pittsburgh, PA - Horsham, PA - Raleigh, NC - Charlotte, NC - Orlando, FL - Phoenix, AZ - Dallas, TX The Program Manager oversees a dedicated Patient Service Center (PSC) program, ensuring smooth operations and compliance. The Program Manager ensures performance and talent management, collaborates with cross-functional business partners, and continuously seeks process improvements to enhance quality, program efficiency, and patient care. Responsibilities: - Manage daily program operations, ensuring compliance with policies, procedures and service levels. - Supervise, coach, and mentor a team of 3-5 direct reports and 30+ indirect reports, fostering a high-performance culture through consistent leadership development and accountability. - Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA). - Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling. - Track program metrics and identify opportunities for improvement. Collaborate with leadership to optimize program efficiency and provide recommendations for workflow improvements and process enhancements. - Collaborate internally to develop enhancements and strategies that benefit patients. - Respond promptly to inquiries and questions including, but not limited to program design, business rules, operational workflows and program-specific policies to ensure seamless PSC service delivery. - Assist in developing and delivering program performance to key stakeholders. Foster positive team and cross-functional relationships. - Stay informed on industry trends and regulatory updates. - Resolve complex issues efficiently and creatively. - Up to 15% travel may be required. - Other duties as assigned. Qualifications - Bachelor’s Degree - A minimum of 6 years’ experience preferably in contact center or specialty pharmacy operations, patient support, or healthcare/pharma operations. - Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability. - Strong analytical skills preferably with experience with data analytics, reporting, and digital tools used in contact center operations. - Proven ability to work efficiently in a matrix environment with cross functional teams. - Proven oral and written communication skills, learning agility change management experience, and ability to influence without authority. Requirements - Advanced degree in related field (Preferred) - Ability to manage deliverables in a fast-paced environment (Preferred) - Experience documenting requirements, creating training materials and working directly with end users (Preferred) - Proven ability to work efficiently in a matrix environment with cross functional teams (Preferred) Benefits - Johnson & Johnson is an Equal Opportunity Employer. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. - We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. - Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.

Role Description The incumbent will direct a cross functional development team to deliver AI powered digital products and solutions to GE HealthCare customers. This role is responsible for ensuring programs are delivered on time, within scope and budget, and with high quality, while meeting regulatory, clinical, and customer requirements. The Program Manager will drive clarity and execution across engineering, data science, regulatory, quality, cybersecurity, supply chain, marketing, service, and sales, by defining and prioritizing AI driven program objectives, critical success factors, and deliverables. This position plays a key role in advancing AI first development practices, motivating teams, and instilling a strong sense of urgency and accountability to meet program commitments. The Advanced Visualization Solutions (AVS) business consists of four subsegments: - Comprehensive Care ULS - Women’s Health ULS - Surgical Innovation - Cardiovascular & Interventional Solutions AVS Digital serves as the enabling operating function to deliver a comprehensive suite of AI enabled digital solutions across all subsegments. As customers demand intelligent, data driven, and scalable digital solutions, the market for AI and cloud based healthcare platforms continues to expand. Our mission with AVS Digital is to develop a seamlessly connected ecosystem of AI enabled devices and software that delivers value beyond stand alone products—connecting clinicians, increasing diagnostic confidence, improving workflow efficiency, and providing scalable, secure, and affordable cloud solutions across customer segments and demographics. We are seeking an experienced Program Manager with a strong background in AI led product development and AI Development Lifecycle (AI DLC) to lead our largest and most complex digital and AI programs. No sponsorship or OPT EAD for this role Qualifications - Bachelor’s degree in computer science, Engineering, Data Science, or a related field; Master’s degree preferred. - 8+ years of experience in software and digital product development, including program management for AI‑enabled or data‑driven solutions. - Proven track record delivering cloud‑first and AI‑powered products from concept through commercialization in fast‑paced, regulated environments. - Familiarity with cloud platforms (AWS, Azure, GCP), MLOps, data pipelines, mobile applications, edge computing, and medical device connectivity. - Hands‑on experience managing programs aligned to an AI Development Lifecycle (AI‑DLC). - Familiarity with subscription and recurring revenue business models, digital platforms, and AI‑enabled SaaS offerings. - Demonstrated leadership and influence across global, diverse teams including engineering, data science, clinical, and regulatory stakeholders. - Ability to manage multiple priorities, complex dependencies, and competing stakeholder needs. - Proficiency with program and agile management tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, and AI lifecycle tooling. - Strong analytical, problem‑solving, and decision‑making skills, with comfort leveraging data and AI insights. Requirements - Experience leading AI/ML product development in regulated industries such as healthcare or medical devices. - PMP, Agile/Scrum, SAFe, or equivalent project management certifications. - Preferred experience executing GE HealthCare NPI programs, with solid understanding of PRD lifecycle, QMS, software lifecycle processes, and regulatory expectations for AI/ML. - Experience integrating Generative AI tools into software engineering, documentation, testing, and operational workflows. - Ability to lead through ambiguity, prioritize conflicting requirements, and unblock AI and technology‑driven challenges. - Understanding of global medical device software and AI regulatory considerations, including FDA, EU MDR, and emerging AI regulations. - Proven experience leading distributed global teams and mentoring program and technical leaders. - Excellent written and verbal communication skills, with the ability to translate complex AI concepts for non‑technical stakeholders. Benefits - Competitive benefits package, including medical, dental, vision, paid time off, and a 401(k) plan with employee and company contribution opportunities. - Life, disability, and accident insurance. - Tuition reimbursement.

Role Description Signature Retail Services is seeking a driven, client-focused Retail Account Manager to lead national retail service programs within the home improvement and big-box retail space. This role is ideal for a strategic, data-savvy leader who excels at turning field insights, merchandising execution, and retail operations into measurable business impact. This is not a traditional Project Manager role—we are looking for someone who can take ownership of client accounts, drive execution, and identify opportunities to grow programs. Key Responsibilities - Client & Account Leadership - Serve as the main point of contact for client accounts, building strong relationships based on communication, trust, and results. - Understand client goals, seasonal priorities, and KPIs, translating them into clear direction for internal teams. - Take ownership of account performance, identifying opportunities to improve execution and expand program. - Retail Execution & Operational Coordination - Partner closely with operations, field leadership, and scheduling teams to ensure high-quality execution across large-format retail environments. - Support program launches, resets, promotional initiatives, and continuity service cycles. - Manage escalations and resolve store-level issues related to merchandising, inventory, and compliance. - Reporting, Analysis & Insights - Monitor execution quality, compliance, and performance through reporting and field insights. - Analyze data trends, retailer feedback, and POS indicators to identify risks and opportunities. - Deliver clear, executive-ready updates and insights to clients. - Recommend actionable strategies to improve program performance and drive results. - Cross-Functional Collaboration - Work closely with client teams, vendor partners, and retail stakeholders to align on priorities and execution strategies. - Coordinate with internal teams including reporting, training, and print/fixture support. - Support communication and alignment across all stakeholders. - Program Performance & Growth - Track program performance against KPIs, timelines, and deliverables. - Identify opportunities to streamline execution and improve processes. - Proactively recommend program enhancements, expansions, and value-added initiatives. Qualifications - 5+ years of experience in retail, account management, merchandising, or field operations. - Experience in home improvement, hardware, building materials, or big-box retail environments strongly preferred. - Proven ability to manage client relationships and drive program performance. - Strong analytical skills with experience using data to identify insights and opportunities. - High proficiency in Excel. - Ability to manage multiple priorities in a fast-paced environment. - Strong communication and problem-solving skills with a proactive mindset. Benefits - Competitive salary with performance-based annual bonus. - Remote-friendly with travel as needed. - Comprehensive benefits: medical, dental, and vision. - Paid time off. - 401(k) with company match. - A growth-focused culture within a high-impact, nationally recognized retail services organization. Company Description If you are a collaborative, insights-driven leader with a passion for client success, retail execution, and you're ready to make a meaningful impact at scale- we’d love to speak with you! Apply today to be part of Signature Retail Services’ continued growth.