Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. - Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months - Weekend Shift Differential: earn an additional 10% = $20.74 per hour - Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided) - Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing - Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure - Advancement Opportunities What You Will Do: - Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. - Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. - Maintain a compassionate and composed demeanor, especially during high-intensity calls. - Relay critical information to the internal and external teams to expedite the dispatching process. - Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. - Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: - Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. - Ability to provide excellent customer service and thrive in a high-volume call environment. - Excellent communication skills, both verbal and written. - Empathy and a strong desire to help those in distress. - Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. - Comprehensive understanding of maps, GPS systems, and traffic safety rules. - Proficiency in Microsoft Teams and Outlook. - High School diploma, GED or equivalent. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match AND Pension • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Temporary Service Center Representative PRIMARY PURPOSE: Responsible for managing data for a major insurer and setting up new claims within their system. The representative is also is responsible for monitoring the progress of claims, creating claims records/reports, and the payment of claims and processing of cheques. ESSENTIAL FUNCTIONS and RESPONSIBILITIES · Monitor incoming claims, verify information in client system and provide coverage forms to adjusters · Send fax confirmation notification to required parties · Create new file in third party client systems · Create initial reserve, change or close reserve and file as required for the third-party system · Monitor and update client system with required file notes and status update, process cheques on client system, review cheque status or cancellation and provide update as required · Create or save document in appropriate file (incoming or outgoing communication) · Process estimate request, update and closure request on client system (multiline) · Review and complete daily reports · Send notification to client and communicate with adjuster as required · Respond to internal or external inquiries · Perform other related duties as required ADDITIONAL FUNCTIONS and RESPONSIBILITIES · Performs other duties as assigned. · Supports the organization’s quality program(s). QUALIFICATIONS Education & Licensing · High school diploma or GED required. College courses preferred. Experience · Two (2) years of administrative office experience or equivalent combination of education and experience required to include experience in presentation, desktop publishing, and graphics software. Skills & Knowledge · Knowledge of medical terminology · Understanding of claims management · Excellent oral and written communication skills · PC literate, including Microsoft Office products · Strong organizational skills · Good interpersonal skills · Ability to multitask in fast paced environment · Ability to support multiple clients across communication channels and utilize multiple systems simultaneously · Ability to work in a team environment and/or independently · Ability to meet or exceed Performance Competencies Job type: We are currently hiring for this role. Compensation Information: Salary Range: $20 CAD hourly Compensation is determined based on experience, qualifications, and internal equity. Sedgwick is committed to transparent and equitable pay practices. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Where applicable, Sedgwick uses artificial intelligence tools to assist in the screening, assessment, or selection of candidates. These tools are subject to periodic review. We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation. Sedgwick is an Equal Opportunity Employer Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Registered Nurse - Communication Center (Central Triage Line) Location: 100 S Kings Highway, Rochester, NY 14617 Department: Call Center - Central Triage Line Location: Riedman Campus Hours Per Week: Full-Time - Hybrid Option upon Completion of Orientation (40 hours per week) Schedule: Rotating D/E/N REQUIRED: 1-2 years of prior ADULT and PEDIATRIC triage experience. *Must live within 30 minutes of the Riedman Campus - 100 S Kings Highway, Rochester, NY 14617* SUMMARY: As a Registered Nurse (RN), you’re the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors – going above and beyond to meet their needs with courtesy, kindness, respect and compassion. We are seeking experienced Adult and Pediatric Triage RNs to join our 24/7 telephone triage team. This role is ideal for nurses with prior triage experience who are confident assessing symptoms over the phone, making timely disposition decisions, and working efficiently in a fast-paced, protocol-driven environment. RESPONSIBILITIES: · Provides high-quality, patient-centered, clinical care · Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient). · Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family. · Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals. · Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation. · Revises plan of care based on ongoing evaluations and updates documentation appropriately. · Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States. Compliance · Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year. · Completes mandatory in-services and health screens in timely manner. · Maintains Basic Life Support (BLS) certification. REQUIRED QUALIFICATIONS: · Diploma or Associate’s Degree in Nursing · Registered Nurse license in New York State. · Basic Life Support (BLS) certification. · 1-2 years of prior ADULT and PEDIATRIC triage experience. PREFERRED QUALIFICATIONS: · Bachelor’s Degree in Nursing preferred. · Strong computer skills strongly preferred. · Experience in adult medicine and pediatric/emergency triage settings. EDUCATION: AS: Nursing (Required) LICENSES / CERTIFICATIONS: BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED) PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $35.34 - $47.13 CITY: Rochester POSTAL CODE: 14617 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Support Center - Irving Job Description Summary Do you have a passion for delivering exceptional service and creating positive experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position in a remote call center environment, with training and equipment provided. You must be able to work Monday through Friday from 8:00am to 5:00pm CST. Major Activities ​ - Handle customer inquiries via call, email, and chat. ​ - Provide support in a patient, friendly manner. - Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment. - Log all calls into the appropriate systems - including detailed descriptions, history, and resolution of issues. - Provide professional, timely, and efficient follow-up. - Maintain working knowledge of products. Other duties as assigned Minimum Education - High School Diploma or GED Minimum Special Certifications or Technical Skills - Strong familiarity using computers and the internet Minimum Type of Experience the Job Requires - 1 year of previous Customer Service experience - Call Center experience highly preferred Other - A strong communicator and patient problem-solver who is eager to learn and grow - Exceptional customer service, emotional intelligence, listening, conflict resolution, and interpersonal skills ​ Preferred Education - College coursework is a major plus Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com. At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster