Role Description As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. What You Will Do - Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. - Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. - Maintain a compassionate and composed demeanor, especially during high-intensity calls. - Relay critical information to the internal and external teams to expedite the dispatching process. - Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. - Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. Qualifications - Prior customer service experience. Call Center experience is preferred. - Bilingual skills, especially in Spanish, are a plus. - Ability to provide excellent customer service and thrive in a high-volume call environment. - Excellent communication skills, both verbal and written. - Empathy and a strong desire to help those in distress. - Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. - Comprehensive understanding of maps, GPS systems, and traffic safety rules. - Proficiency in Microsoft Teams and Outlook. - High School diploma, GED or equivalent. Benefits - Health coverage for medical, dental, vision - 401(K) saving plans with company match AND Pension - Tuition assistance - Floating holidays and PTO for community volunteer programs - Paid parental leave - Wellness programs - Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

Role Description The Registered Nurse, Directing (DRN) role manages pediatric, palliative and/or acute medically complex clients with Chronic Obstructive Pulmonary Disease (COPD) or Congestive Heart Failure (CHF) by directing Personal Support Workers (PSWs), also known as Health Care Technicians (HCT). HCTs are provided specialized training and education to work with this patient population. Utilizing an innovative care delivery model and electronic documentation technology, the DRN, working remotely, accesses, assesses and identifies the client's immediate care needs and using the collaborative approach model immediately provides the appropriate direction to the on-site HCT to provide the direct care, resulting in real time provision of care services. - Provide remote assessment and management of care services to clients in their homes - Provide clinical direction and assignment of tasks within the unregulated care provider's (PSW/HCT) practice statement (collaborative approach to patient care) - Maintain accurate client clinical records, in digital and paper format - Maintain patient assignment within the virtual ward - Work collaboratively with all team members to ensure all patient care needs are met - Utilizes effective communication in daily huddles and with response to emails/phone calls - Communicate with outside service provider agencies and Case Managers as appropriate - Participate as a valued member of the multi-disciplinary health care team - Provide clinical leadership, direction and mentorship within the health care team - Participate and facilitate a collaborative team-based environment - Establish and maintain relationships with local health care providers - Participate in CNO Reflective Practice - Uphold VON standards and eHomecare specific processes - Willingness to participate in internal projects and ongoing improvement initiatives - Able to demonstrate professionalism in a diverse working environment - Demonstrate adaptability in managing change in a fast-paced virtual environment Qualifications - Registered and in good standing with the College of Nurses of Ontario - DRNs must hold a CNA Certificate in Palliative Care or have completed both the “Fundamentals of Palliative Care” and the “Comprehensive Advanced Palliative Care Education (CAPCE)” - Pediatric DRNs must have extensive hands-on experience in the provision of Pediatric Care - Recent palliative, pediatric, and/or acute medical experience with COPD and CHF patients required - Demonstrated advanced assessment skills - Experience in gerontology and/or medical-surgical - Experience working in community-based health care system is an asset - Demonstrated competencies in observation, independent assessment; health education and promotion, and familiarity with COPD/CHF clinical pathways - Digital and electronic health experience, EMR and mobile technology - Proficient nursing skills with the ability to read and interpret electronic technical information related to client outcomes and provide clinical direction - Critical thinking, problem-solving and multi-tasking skills are mandatory - Ability to work in a multidisciplinary virtual team setting, as well as the ability to work independently is required - Must have high-speed internet access, computer skills and the ability to work from home in a private office area - Individual must be eligible and successfully obtain a security screening certificate from the Government of Canada - Valid CPR C / First Aid required - Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance. - A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment - A vulnerable Sector Search and/or Child Abuse Registry Check may be required - Ability to speak French is an asset in French Designated areas - Must be able to wear Personal Protective Equipment (PPE) Working Conditions This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants) If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.

Role Description Holy Cross Medical Group is seeking a detail-oriented, compassionate, and customer-service–driven Call Center Representative to support our physician practices through efficient and accurate appointment scheduling. As the first point of contact for our patients, you will play a pivotal role in ensuring a positive patient experience while meeting performance goals in a fast-paced, high-volume environment. This position requires prior medical scheduling and high-volume call experience. This is a full-time position Monday – Friday, 8:00 A.M. – 5:00 P.M EST. We offer excellent benefits starting your first day of employment, the opportunity to work remote and no weekends. Qualifications - High school diploma required or higher level of education preferred. - 1–2 years of call center experience in a high-volume environment with measurable KPIs. - Medical office or healthcare call center experience (previous work in a medical group or large healthcare system preferred). - Strong knowledge of medical terminology. - Experience with medical appointment scheduling and patient access workflows. - Proficiency in patient registration processes. - Demonstrated ability with insurance verification of benefits (commercial, Medicare, Medicaid). - High level of computer literacy, including Microsoft 365 applications. - Excellent interpersonal communication and exceptional phone etiquette. - Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism. - Experience with EMR/EHR systems (e.g., EPIC, NextGen, or similar). - Call Center Agent certification a plus. Requirements - Answer high-volume inbound calls with professionalism, empathy, and outstanding phone etiquette. - Schedule medical appointments across multiple specialties using electronic medical record (EMR) systems and medical office scheduling protocols. - Perform comprehensive patient registration, including demographic updates, insurance details, and verification of coverage and benefits. - Utilize medical terminology accurately during patient interactions and when communicating with clinical teams. - Verify insurance benefits and document eligibility to ensure accurate billing and seamless patient flow. - Maintain and meet call center KPIs such as call handling time, quality scores, accuracy, and service-level metrics. - Provide exceptional customer service by handling patient questions, concerns, and requests with courtesy and efficiency. - Use Microsoft 365 and other digital tools to manage daily tasks, communications, and documentation. - Collaborate with department management (manager, team lead, supervisor) to support patient needs and appropriate scheduling. Benefits - Day 1 benefits, no waiting period! - Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B. - Colleague Referral Program to earn cash and prizes. - Unlimited career growth opportunities. - Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday.

Role Description The position responsibilities vary throughout Cincinnati Children's and are established according to the needs and resources of the Cincinnati Children's department providing the placement opportunity. - Learn the daily routines of healthcare/research investigators. - Foster career interests in healthcare/research. - Gain experience and awareness of the academic, technical, and personal skills required in healthcare/research professions. - Gain an understanding of different health/research careers, including the cultures and work environments unique to particular healthcare/research professions. - Develop an understanding of the critical connections between education, work, and goal attainment. - Comply with policies and procedures protecting patient rights for informed consent and handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. - Complete Cincinnati Children's training required for the position. - Adhere to safe work practices. - Understand, adhere to, and model Core Standards as defined organizationally and specifically within the department/unit. Qualifications - Currently enrolled in a Graduate/Post-Bachelor's program. Requirements - Primary Location: Remote - Schedule: Part time - Shift: Day (United States of America) - Department: Biostatistics & Epidemiology - Employee Status: Temporary (Fixed Term) - FTE: 0.5 - Weekly Hours: 20 Company Description At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. - Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years. - Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding. - Recognized as one of America’s Best Large Employers (2025) and America’s Best Employers for New Grads (2025). - One of the nation's America’s Most Innovative Companies as noted by Fortune. - Consistently certified as a great place to work. - A Leading Disability Employer as noted by the National Organization on Disability. - Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC). We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability, or protected veteran status. EEO/Veteran/Disability