Role Description We are seeking a versatile and proactive IT Specialist to support and maintain our organization's technology systems in a fully remote environment. The ideal candidate will provide technical support, manage IT operations, and ensure the smooth functioning of hardware, software, and network systems. This role requires a well-rounded professional with strong troubleshooting skills and the ability to work independently. Key Responsibilities - Provide technical support for hardware, software, and network-related issues - Install, configure, and maintain computer systems and applications - Monitor system performance and troubleshoot technical problems - Manage user accounts, permissions, and access controls - Support remote users with connectivity and system access issues - Perform routine system maintenance, updates, and patches - Assist with cybersecurity measures, including endpoint protection and compliance - Maintain IT documentation, including procedures and system configurations - Collaborate with internal teams to support operational needs - Escalate complex issues to senior IT personnel when necessary Qualifications - Must be currently residing in the United States - Valid U.S. work authorization (citizen, permanent resident, or authorized work permit holder) - Proven experience in an IT support or IT specialist role - Strong understanding of Windows and/or macOS environments - Basic knowledge of networking concepts (TCP/IP, DNS, DHCP) - Experience with help desk tools and remote support technologies - Strong troubleshooting and problem-solving skills - Excellent communication and customer service abilities Requirements - Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) - Experience with cloud services (Microsoft 365, Google Workspace, AWS, or Azure) - Familiarity with IT security best practices - Basic scripting knowledge (PowerShell, Bash) Work Environment - Fully remote role with flexible scheduling options - Must be available to work within U.S. business hours - Occasional after-hours or weekend support may be required Benefits - Opportunity for long-term engagement or full-time conversion (if applicable) - Professional development and certification support (where applicable)

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: IT Services and Consulting Professional Type: Contract Compensation: $65–$85/hour Location: Remote Role Responsibilities - Review and evaluate AI-generated outputs related to solution architecture, technology recommendations, and technical documentation. - Create realistic scenarios based on IT consulting workflows such as discovery workshops, requirements gathering, and vendor evaluation. - Annotate, label, and validate data across IT services use cases like cloud migration assessments and security posture reviews. - Provide structured feedback on AI accuracy in areas such as enterprise architecture frameworks, cloud platforms, and security standards. - Collaborate asynchronously with research teams to refine evaluation frameworks for technology-domain AI. Qualifications - Must-Have: 3+ years of professional experience at an IT services firm, systems integrator, or technology consultancy. - Background in IT strategy, cloud architecture, cybersecurity consulting, or data engineering. - Strong analytical thinking and ability to translate technical consulting workflows into structured evaluation tasks. - Clear written communication and attention to detail. - Preferred: Relevant certifications such as AWS SA, Azure Solutions Architect, CISSP, PMP, TOGAF. Company Description

• Conduct retrospective and targeted audits of utilization management medical necessity determinations including pre-service, concurrent, and post service reviews. • Evaluate application of evidence-based clinical criteria (MCG, InterQual) and adherence to medical and administrative policies in utilization management determinations. • Assess clinical documentation, rationale for determinations, and compliance with regulatory and contractual and accreditation requirements. • Analyze audit findings to identify trends, inconsistencies, and systemic issues in medical necessity decision-making and utilization management processes. • Prepare comprehensive audit reports summarizing findings, identified risks, and recommendations for corrective action and process improvement to leadership. • Collaborate with Medical Directors, UM leadership and UM Operational teams to address complex audit findings. • Participate in policy review and process improvement initiatives to strengthen the accuracy, consistency, and defensibility of medical necessity determinations.

• Provide Level 1 technical support, triaging and resolving support tickets in line with SLA targets • Manage and prioritise incoming support requests, escalating to senior team members where appropriate • Support customer deliverables and project tasks as directed by team leads • Maintain accurate documentation of issues, resolutions and knowledge base articles • Contribute to continuous improvement of support processes and customer satisfaction • Contribute to the agility and automation agenda under the guidance of team leads • Support the development and maintenance of automation workflows using Power Platform and other tools • Assist with testing, deployment and documentation of new automation capabilities • Help maintain and support the A&O Business Hub platform and related integrations • Develop scripting and automation skills through hands-on project work • Work collaboratively with team members across UK, India and Kenya