• Own 99% of all client communication for managed accounts. • Run check-in calls every 3 weeks analyzing Klaviyo performance metrics and KPIs. • Build retention roadmaps using Klaviyo's advanced segmentation and automation flows. • Generate AB testing ideas from Klaviyo data insights and AI recommendations. • Handle new client onboarding from Klaviyo integration to full execution. • Plan monthly promotional campaigns leveraging Klaviyo's predictive analytics. • Drive weekly revenue strategy using Klaviyo attribution reporting and customer lifecycle data. • Brief our team on dedicated flows, SMS campaigns, and advanced Klaviyo automations. • Optimize client accounts using the latest Klaviyo features and capabilities. • Keep everything organized in ClickUp with comprehensive Klaviyo performance dashboards.

Role Description We are looking for a Manager Customer Success & Recurring Revenue Services to join our Rexel team Remotely within the USA! The Manager Customer Success & Recurring Revenue Services will lead and scale post-sale customer success to drive growth in technical support contracts, technical services, and professional services for industrial automation customers. This position will ensure Rexel’s customers (End Users, OEMs and System Integrators) achieve reliable adoption of automation products and solutions, maximize uptime, and realize value through lifecycle services support contracts, spare-parts support, technical training, project delivery and automation platform adoption. Will lead and own the retention, service revenue, and customer satisfaction across all of Rexel’s automation customers. The Manager Customer Success & Recurring Revenue Services will build and mentor a team that drives retention, expansion, and exceptional customer outcomes. What You'll Do: - Build, develop and lead a team responsible for customer success inclusive of customer success specialists and customer success managers. - Define and execute a services and post-sales strategy tailored to industrial automation hardware and software portfolio covering onboarding, commissioning support, preventive maintenance programs, spare parts, field service, and retrofit/upgrade services, contract usage and expansion, and maximizing customer life cycle value. - Maintain strong relationships with supplier partners for insights, strategy alignment, and technical/commercial escalations. - Execute a process for the Customer Success team to lead executive business reviews for strategic accounts presenting contract utilization, ROI, and other key customer performance indicators. - Implement, standardize, and continuously optimize Customer Success processes to drive efficiency, consistency, and scalability across the customer lifecycle. - Lead the design, deployment, and ongoing enhancement of technology, tools, and automation that support Customer Success operations and improve team productivity. - Track KPIs and implement continuous improvement initiatives to drive acceleration of Rexel’s recurring revenue. - Recruit, train, and develop staff appropriately to support electrical/mechanical automation customers. - Work with Marketing to develop training materials, technical documentation, case studies, and expanded service offerings. Key success metrics include: - Customer retention, (logo and revenue), Net Revenue Retention (NRR). - Service contracts attach/expansion rate and Net New Revenue (NNR). - Customer Churn. - Net Promoter Score (NPS) for service engagements and CS team. - Other duties as assigned. Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA. Qualifications - 5+ years of sales experience with customers in a commercial and/or technical capacity. - Sales leadership experience a plus, preferably in software and services sales. - Experience selling or packaging recurring services and contracts within a distribution or Value-Added Reseller (VAR) model. - Demonstrated sales experience and/or operational exposure in the electrical distribution, industrial automation, or similar XaaS (Anything as a Service) industry. - Customer-management experience. - Experience developing and implementing sales strategies. - Experience leading customer success teams or equivalent. - Experience with understanding customer buying behaviors and processes. - High School or GED - Required. - 4 Year / Bachelor's Degree - Preferred. Requirements - Ability to sell services in addition to developing strong customer and supplier relationships. - Understanding of Services offerings and the value they deliver to customers. - Exposure and understanding of TSIA’s Customer Success LAER model, and how to implement in the Rexel’s Services environment. - Comprehension of the needs and requirements of customers to bring strategic value to them. - Knowledge of how services are organized and delivered to industrial customers. - Excellent interpersonal communications, analytical and problem solving, organizational and written/verbal communication skills required. - Ability to learn processes and concepts and to understand technical functions quickly. - Effective prioritization, multi-tasking, time management and project management skills. - Strong commercial business acumen. - Strong collaboration skills to foster open dialogue work with cross functional teams and internal/external stakeholders. - Ability to write technical documentation, develop training programs, and run on-site training sessions. - Familiarity with contract structures for service level agreements and warranty terms in distribution or Value-Added Reseller (VAR) channels. Benefits - Medical, Dental, and Vision Insurance. - Life Insurance. - Short-Term and Long-Term Disability Insurance. - 401K with Employer Match. - Paid vacation and sick time. - Paid company holidays plus flexible personal days per year. - Tuition Reimbursement. - Health & Wellness Programs. - Flexible Spending Accounts. - HSA Accounts. - Commuter Transit Benefits. - Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few. - Employee Discount Programs. - Professional Training & Development Programs. - Career Advancement Opportunities – We like to promote from within.

• Serve as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily’s AI search platform • Lead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projects • Develop and deliver scalable onboarding materials: tutorials, “cookbooks,” best-practice guides, reference implementations • Proactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunities • Work cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeys • Be the voice of the customer, synthesizing feedback to influence Tavily’s product roadmap and developer experience improvements • Shape the future of the post-sale experience at Tavily

Role Description - Verantwortung für Ihr Vertriebsgebiet: Sie steuern den Erfolg in Ihrer Region, erreichen Umsatz- und Ertragsziele und entwickeln das volle Potenzial des Marktes. - Gebietsplanung & Marktanalyse: Sie erkennen Chancen und setzen Strategien für eine optimale Marktdurchdringung um. - Neukundengewinnung: Sie begeistern neue Kunden durch professionelle Akquise und überzeugende Präsentationen. - Bestandskundenpflege: Sie bauen langfristige Beziehungen auf und sichern die Loyalität unserer Kunden. - Angebotserstellung & Abschluss: Sie entwickeln individuelle Angebote und begleiten den Prozess bis zum erfolgreichen Abschluss. - Beratung: Sie überzeugen durch kompetente Beratung und maßgeschneiderte Lösungen. Qualifications - Abgeschlossene Berufsausbildung: Idealerweise haben Sie eine kaufmännische oder technische Ausbildung abgeschlossen. - Berufserfahrung: Sie bringen mehrjährige Erfahrung im Vertrieb oder Außendienst mit, idealerweise auch im Projektmanagement. - Kommunikationsstärke: Sie überzeugen durch starke Kommunikationsfähigkeiten mit Kunden und im Team. - Ergebnisorientiertes Handeln: Sie arbeiten eigenständig, effizient und zielgerichtet. - Verhandlungsgeschick: Sie verfügen über effektive Verhandlungsfähigkeiten. - Kundenorientierung: Sie zeichnen sich durch hohe Kundenorientierung und Empathie aus. - Reisebereitschaft: Regelmäßige Reisen innerhalb des Vertriebsgebiets sind für Sie selbstverständlich. Benefits - Firmenwagen zur privaten Nutzung - Modernes Equipment (Laptop, Smartphone) - Flexible Arbeitsgestaltung – Homeoffice möglich - Starke Unternehmenskultur mit flachen Hierarchien und kurzen Entscheidungswegen - Persönliche Weiterentwicklung durch Schulungen und Trainings - Aus- und Weiterbildung: Ihre fachlichen und sozialen Fertigkeiten fördern wir gezielt durch viele (Weiterbildungs-)Angebote wie Schulungen, Coachings & Co. - Besondere Anlässe - besondere Wertschätzung: Ob Geburtstag, Jubiläum, Hochzeit oder Geburt: Wir freuen uns mit unseren Mitarbeitern und schenken zu besonderen Anlässen immer kleine Aufmerksamkeiten. - “Hands-On” Aktionstag: Jeder Mitarbeitende erhält einen zusätzlichen Urlaubstag, um sich gemeinnützig zu engagieren und der Welt etwas zurückzugeben. - Betriebliche Altersvorsorge: Mit dem Arbeitgeber steuerlich gefördert für die Rente sparen – wir beteiligen uns natürlich mit einem Zuschuss. - Betriebliches Gesundheitsmanagement: Bezuschusste Gesundheitsaktivitäten über die i-gb Card, Fahrrad-Leasing über JobRad oder frisches Obst und Wasser in den Kantinen: Ihr Wohlbefinden ist uns wichtig! - Firmen- und Teamevents: Hoffeste, Abteilungs- oder Weihnachtsfeiern: Wir feiern unseren Erfolg gemeinsam – und das an jedem unserer Standorte. - Flexible Arbeitszeiten: Im Rahmen unserer Kernarbeitszeit kann die 40-Stunden-Woche individuell getaktet werden – Gleitzeitkonto mit Möglichkeit zum flexiblen Auf- und Abbau von Stunden inklusive. - i-gb Card: Profitieren Sie von zahlreichen Gesundheits- und Wellnessangeboten – von uns bezuschusst. - JobRad: Leasen Sie Ihr Fahrrad über uns! Unser Partner JobRad, der Pionier beim Dienstrad-Leasing, steht Ihnen zur Seite. - Corporate Benefits: Jeden Monat gibt es neue, attraktive Mitarbeiterrabatte für ausgewählte Marken - denn Ihren Geldbeutel zu schonen, ist uns eine Herzensangelegenheit! Contact Prodinger Organisation GmbH & Co. KG Frau Julia Rauh Rosenauer Straße 115 96450 Coburg Tel: 09561851186