• Perform day to day duties of assuring that providers are set up accurately in the provider information system • Responsible for multiple state deliverables • network reporting and directories • claims payment resolution as it relates to provider set up • Provide support to external provider representatives to resolve provider data issues • Research and effectively respond to provider related issues • Act as the internal and external liaison for provider networking • Maintain positive working relationships with participating physicians, PPG’s, multi-specialty groups, and/or ancillary providers within assigned area • Act as account manager for assigned groups • Responsible for daily administration and operation of the contractual provider relationships • Overseeing accurate and current provider databases • providing training, education and information to providers • Research, analyze and resolve complex problems dealing with contract loading • Serve as primary point of contact and liaison between assigned providers and the health plan • Provide issue resolution support for most complex provider contracts

• Support the maintenance and management of IT infrastructure within the NOC environment. • Monitor system performance, availability, and operational health. • Assist with troubleshooting hardware, software, network, and system-related issues. • Perform routine system maintenance in accordance with established procedures. • Support patching and system update activities to help ensure systems remain current and secure. • Maintain and monitor system backups and backup-related processes. • Manage or assist with user accounts, access permissions, and basic identity administration tasks. • Provide technical support to NOC staff to help ensure seamless daily operations. • Work closely with network engineers, system administrators, and other IT personnel to resolve operational issues. • Assist with identifying recurring problems and recommending improvements to system reliability and performance. • Support the implementation of approved system and infrastructure changes. • Document system configurations, changes, incidents, troubleshooting steps, and resolutions accurately. • Communicate clearly with both technical and non-technical stakeholders. • Follow established operational procedures, escalation paths, change management practices, and documentation standards.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation: $50–$70/hour Location: Remote Commitment: 30–40 hours/week Role Responsibilities - Review real-world data from deployed networks, including logs, configs, telemetry, and event streams. - Label and classify key behaviors, issues, and anomalies in network data. - Help define schemas and structure for large-scale data pipelines. - Interface directly with the client team to ensure data quality and relevance. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - Experience working as a network engineer, ideally with enterprise networks (switches, APs, firewalls, etc.). - Comfort with interpreting logs, events, and time-series metrics. - Curiosity about how raw infrastructure data becomes machine learning input. Requirements - Application Process (Takes 20–30 mins to complete): - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation: $50–$70/hour Location: Remote Commitment: 30–40 hours/week Role Responsibilities - Review real-world data from deployed networks, including logs, configs, telemetry, and event streams. - Label and classify key behaviors, issues, and anomalies in network data. - Help define schemas and structure for large-scale data pipelines. - Interface directly with the client team to ensure data quality and relevance. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - Experience working as a network engineer, ideally with enterprise networks (switches, APs, firewalls, etc.). - Comfort with interpreting logs, events, and time-series metrics. - Curiosity about how raw infrastructure data becomes machine learning input. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.