Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation: $50–$70/hour Location: Remote Commitment: 30–40 hours/week Role Responsibilities - Review real-world data from deployed networks, including logs, configs, telemetry, and event streams. - Label and classify key behaviors, issues, and anomalies in network data. - Help define schemas and structure for large-scale data pipelines. - Interface directly with the client team to ensure data quality and relevance. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - Experience working as a network engineer, ideally with enterprise networks (switches, APs, firewalls, etc.). - Comfort with interpreting logs, events, and time-series metrics. - Curiosity about how raw infrastructure data becomes machine learning input. Requirements - Application Process (Takes 20–30 mins to complete): - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Network Engineer - Data for Autonomous Systems annotation Type: Contract Compensation: $50–$70/hour Location: Remote Commitment: 30–40 hours/week Role Responsibilities - Review real-world data from deployed networks, including logs, configs, telemetry, and event streams. - Label and classify key behaviors, issues, and anomalies in network data. - Help define schemas and structure for large-scale data pipelines. - Interface directly with the client team to ensure data quality and relevance. - Work independently and asynchronously to meet deadlines and improve AI model performance. Qualifications - Experience working as a network engineer, ideally with enterprise networks (switches, APs, firewalls, etc.). - Comfort with interpreting logs, events, and time-series metrics. - Curiosity about how raw infrastructure data becomes machine learning input. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description This position is a Tier 2 Technical Support Specialist, responsible for resolving more advanced customer connectivity issues. This role focuses on troubleshooting internet, voice, and other service problems—digging into technical diagnostics, escalating complex cases when needed, and making sure our customers are up and running as quickly as possible. This position is almost entirely technical, with limited billing or basic account work. Duties and Responsibilities: - Deliver advanced troubleshooting support for internet, voice, and equipment issues. - Work tickets escalated from Tier 1 agents, resolving service-affecting problems through root cause analysis. - Provide Tier II support for network-related incidents, escalating complex issues to engineering teams as needed. - Open, update, and close trouble tickets accurately to document issue resolution. - Escalate outages and abnormal network conditions using established escalation procedures. - Collaborate with other teams during network events to assist with customer communication and issue resolution. - Strive for first-touch resolution on all assigned cases. - Utilize multiple systems and tools to test equipment, verify service levels, and resolve connectivity issues. - Respond to customers professionally via phone, chat, or email—always with a solutions-first mindset. - Remain current on internal tools, policies, procedures, and technical standards. - Perform other duties as needed to support service restoral or special assignments during outages. - Other duties as assigned. Qualifications - High school diploma or GED required, Associate’s degree in a technical field preferred. - Previous experience supporting internet, VoIP, or networked systems preferred. - Strong understanding of networking concepts (IP, DNS, DHCP, Wi-Fi, modem/router setup, etc.). - Excellent diagnostic and troubleshooting skills. - Clear, confident communication (written and verbal). - Ability to remain calm and professional during urgent or high-pressure situations. - Familiarity with Windows OS, Microsoft Office, and ticketing systems. - Flexible availability—must be able to work evenings, weekends, holidays, and overtime as needed. Requirements - Regularly required to talk, hear, and communicate effectively. - Required to use hands to type, handle objects, and paperwork. - Required to reach and hold items at chest level or above the shoulder. - Required to use close vision, see colors, and be able to focus. - Ability to work beyond normal business hours, including evenings up to 9 pm, weekends, and holidays, as necessary. Benefits - Medical (3 plans to choose from), Dental and Vision - Short Term Disability - Flexible Spending Accounts - Company Paid Life as well as Voluntary policies - 401(k) with generous company match - Paid Time Off - Share the Care Paid Time Off - Paid Holidays - Cell Phone Allowance *Applicable by Position* - Career Progression Opportunities - Discounted Broadband Services *Where Applicable*

• Architect the global cloud transit backbone by evaluating and defining the target-state AWS multi-account routing model, including a final design decision between AWS Cloud WAN and regional Transit Gateway (TGW) architectures to unify 40+ AWS accounts. • Design the hybrid interconnect fabric across physical and cloud environments, including Layer 2/Layer 3 connectivity between legacy data centers and AWS using Digital Realty (PlatformDIGITAL / ServiceFabric) and AWS Direct Connect. • Define the cloud-native security perimeter and identity access by engineering AWS WAF, AWS Shield Advanced, and centralized logging, while replacing raw credential management with AWS KMS/Secrets Manager and integrating AWS IAM with Entra ID for SSO. • Standardize cloud routing boundaries for e-commerce and voice workloads, specifically architecting a split-routing model: securely steering SIP signaling through AWS while strictly keeping real-time RTP media on physical hardware to eliminate cloud latency and "noisy neighbor" impacts. • Deliver a transition blueprint including Infrastructure-as-Code (IaC) migration templates and phased rollout strategy to enable migration from the current fragmented state to a unified cloud fabric without disruption to voice or e-commerce services. • Drive strategic Cloud FinOps and architecture economics by auditing existing AWS spend, executing compute right-sizing, and implementing Reserved Instances and Savings Plans alongside structural cloud changes.