Role Description Fast-paced, high-volume clinic looking for a top skilled Certified Medical Assistant. - Work location: 100% remote addressing patients' messages - MyChart & Voice (A Triage Role) - Work hours: Full-time, 40 hours weekly; Monday thru Thursday (7:30 am - 5:00 pm), Fridays (7:30 am - 12:00 noon) - Department highlights: - Geriatric Practice with high demand for New Patients - Great Learning Environment - Career Growth opportunities What You Will Do: - Delivers care to patients utilizing the Certified Medical Assistant Process - Conducts patient check out, surgery scheduling, and post-operative calls as primary function of position - Communicates with patient regarding test results and plan of care by phone or mail as directed by physician - Provides for patient safety and protection of patient privacy rights - May work in the front office as needed - May perform other duties as assigned by practice manager, more senior staff, or as requested by healthcare provider(s) Qualifications - High School Diploma or equivalent (REQUIRED) - CMA - Current Medical Assistant Certification (REQUIRED) - Willing to consider a New CMA with completion of an Externship (PREFERRED) - ACLS or BCLS upon hire (PREFERRED) Benefits - 401k - PTO - Medical - Dental - Paid Parental Leave - Flex spending - Tuition reimbursement - Student Loan Repayment Program - Several other benefits Company Description Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners, and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex. - THPG members are active in group governance and serve on multiple committees and councils. - Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

Role Description The Patient Engagement Coordinator plays a central role in ensuring that our patients receive consistent, high-quality engagement and are supported in maintaining their ongoing care. This role will focus on reaching out to existing Accompany Health patients to schedule Annual Visits, follow-up appointments with clinicians, and provide gentle reminders, answer questions, and reinforce the value of our continuous support. Your work will help patients stay engaged with their care teams and build stronger relationships with us over time. This is a high-volume outbound call role. You will spend the majority of your workday on back-to-back outbound calls, with a target of 135+ calls per day (subject to change as business needs evolve). Success in this role requires the ability to maintain energy, focus, and warmth across a full day of calls — this is not a role for someone who tires of phone work. Your success is measured by your ability to deliver an outstanding patient experience, ensure continuity of care, and maintain accurate records. - Conduct outbound calls, texts, and other virtual outreach to schedule Annual Visits and follow-up appointments with existing patients - Maintain a daily outbound call target of 135+, working through structured call queues in our internal CRM tools throughout the day - Send SMS and message-based outreach to patients to confirm appointments and follow up on scheduling - Navigate and maintain records across internal CRM systems and spreadsheets simultaneously during and after calls - Educate patients on the importance of ongoing care and the benefits of completing their annual visits and any necessary follow-up appointments with clinicians - Handle calls from patients with warmth and professionalism, answering questions and directing them appropriately - Collaborate closely with clinical care teams to ensure alignment on visit readiness and follow-ups - Provide an empathetic, respectful, and encouraging patient experience on every call - Monitor scheduling metrics and contribute to achieving engagement goals, maintaining both call volume targets and service quality - Act as a liaison between patients and the care team to address basic concerns and questions about services Qualifications - Excellent communicator with a warm, patient-first mindset - Empathetic listener who can connect with a wide variety of individuals, especially seniors and those with complex needs - Comfortable with high-volume, structured call workflows, energized rather than drained by back-to-back outbound calls throughout the day - Able to maintain warmth, professionalism, and energy across a full day - Motivated by helping others succeed in their healthcare journey - Able to manage multiple tasks in a fast-moving, remote-first environment - Comfortable working across multiple tools simultaneously, including CRM systems, spreadsheets, and SMS platforms Requirements - High School Diploma/GED or higher - 2+ years of related experience in a high-volume outbound call environment, preferably in healthcare customer service or healthcare sales/direct marketing - Excellent patient communication skills, with the ability to quickly build trust and rapport with seniors and other patients - Strong computer skills and basic knowledge of G-Suite (e.g., Google Docs/Sheets) - Can handle multiple tasks at once, such as typing notes while talking and working in 2 systems at the same time - The first stage of the hiring process requires applicants to complete an internet speed test to ensure their connection meets the performance standards necessary for this position Benefits - $21 - $21 an hour - The base salary range for this full-time position is $21/hour + equity + benefits. - Our salary ranges are determined by role, level, and location. - Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Role Description As a Bilingual Italian Generalist Evaluator Expert, you will: - Author Italian/English prompt-golden answer pairs to train and evaluate advanced language models. - Create detailed prompts in Italian and/or English, ensuring natural phrasing and real-world relevance for Italian-speaking users in Switzerland and Italy contexts. - Establish high-level expectations for correct responses and develop comprehensive rubrics that account for linguistic nuance, tone, and cultural conventions specific to these regions. - Run prompts through models and assess preliminary outputs for accuracy, fluency, and cultural fit in Italian, comparing results against English where needed. - Collaborate in QA review processes to ensure prompt tasks and rubrics meet rigor, maintaining consistency and reliability across Italian-language benchmarks. Qualifications - Native-level fluency in Italian (written), specific to Switzerland or Italy usage, with strong reading/writing ability in English. - Must be native to Switzerland or Italy and have lived in or spent significant time in-country, with deep cultural and linguistic familiarity. - BS or BA from a reputable institution (completed or in progress). - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Significant familiarity with ChatGPT or similar tools for personal decision-making, hobbies, or general interests. - Based in Switzerland or Italy (or able to reliably produce Switzerland- or Italy-specific, culturally accurate Italian). Requirements - Experience in teaching, research, editing, or academic writing. - Experience creating evaluation criteria, rubrics, or grading guidelines. - Familiarity with LLMs, prompting, or model evaluation. Application Process - Complete an AI-led interview (about 15 minutes). - If approved, complete a paid assessment focused on writing and rubric creation. - Then, if selected, you will be invited to work on the project. Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Bilingual Spanish Generalist Evaluator Expert Type: Contract Compensation: $12–$37/hour Location: Remote Duration: 2–4 months Commitment: 20+ hours/week Role Responsibilities - Create detailed prompts in Spanish and/or English with constraints and instructions. - Ensure natural phrasing and real-world relevance for Spanish-speaking users in the United States, Spain, Chile, and Mexico. - Establish high-level expectations for correct responses in consumer contexts. - Develop comprehensive rubrics that account for linguistic nuance, tone, and cultural conventions specific to these regions. - Run prompts through models and assess outputs for accuracy, fluency, and cultural fit in Spanish. - Compare results against English where needed. - Collaborate in QA review processes to ensure prompt tasks and rubrics meet rigor. - Maintain consistency and reliability across Spanish-language benchmarks before integration into official evaluations. - Work independently and meet deadlines while contributing to a structured project environment with clear goals and tools. Qualifications - Native-level fluency in Spanish (written), specific to United States, Spain, Chile, or Mexico usage, with strong reading/writing ability in English. - Must be native to the United States, Spain, Chile, or Mexico and have lived in or spent significant time in-country, with deep cultural and linguistic familiarity. - BS or BA from a reputable institution (completed or in progress). - Strong writing and critical thinking skills. - Ability to work independently and meet deadlines. - Significant familiarity with ChatGPT or similar tools for personal decision-making, hobbies, or general interests. - Based in the United States, Spain, Chile, or Mexico (or able to reliably produce country-specific, culturally accurate Spanish aligned with one of these regions). Requirements - Experience in teaching, research, editing, or academic writing. - Experience creating evaluation criteria, rubrics, or grading guidelines. - Familiarity with LLMs, prompting, or model evaluation. Application Process - Complete an AI-led interview (about 15 minutes). - If approved, complete a paid assessment focused on writing and rubric creation. - Then, if selected, you will be invited to work on the project. Resources & Support - For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome - For any help or support, reach out to: support@mercor.com - Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.