Role Description As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. This is a remote position. Responsibilities - Set up workstations with computers and necessary peripheral devices (routers, printers etc.) - Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality - Install and configure appropriate software and functions according to specifications - Diagnose and maintain local networks in ways that optimize performance - Ensure security and privacy of networks and computer systems - Provide orientation and guidance to users on how to operate software and computer equipment - Organize and schedule diagnostic testing around client availability to inhibit impact - Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) - Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests/results) - Identify and document computer or network equipment warranty issues and communicate them internally. - Act as a liaison between Vendors and clients for open vendor support requests Qualifications - Technical Support Experience: 3-5 Years (Preferred) - Experience working with Azure (A plus) - Experience working with Office 365 (Preferred) - Experience working with SonicWall devices (Preferred) - Experience working with HP Devices (Preferred) - Ability to communicate effectively - Ability to prioritize multiple tasks effectively - Ability to work in a fast-paced environment - Ability to work independently and in a team environment - Proven Experience as a Technical Support Analyst or relevant position - CompTIA A+ and Network+ will be required within 1 year of hire. - Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.

• Develop, monitor, and implement innovative and goal-oriented return to work focused rehabilitation strategies for plan members • Develop positive relationships through frequent communication and collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e. case managers, mental health specialists, disability specialists) • Vendor and budget management: ensuring the most effective and efficient treatments are available to our plan members • Action daily administrative tasks which include responding to emails and telephone calls in a timely manner • Demonstrate resiliency, emotional intelligence and compassion when listening and communicating with plan members

• Gestión comercial: llamadas outbound, presentación de servicios, cierre de contratos, seguimiento en CRM • Resultados: cumplir objetivos, generar ventas, alcanzar KPIs • Colaboración: trabajar con el equipo para optimizar discursos y resultados

• Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls, ensuring a positive, informative, and patient-centered experience. • Complete delegated clerical and administrative activities on behalf of nursing staff to support patient engagement, improve care coordination, and drive quality outcomes and overall patient experience. • Document patient interactions, assessments, and intake in the EHR. • Maintain compliance with company policies and applicable regulations. • Coordinate communication between patients, caregivers, nursing staff, and providers to ensure continuity of care and timely follow-up on patient needs. • Perform other duties, as assigned.