Vice President, Delivery
Location
United States
Posted
81 days ago
Salary
$160K - $228.6K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Vice President, Delivery
Gainwell Technologies
Role Description Responsible to ensure that the delivery of the service or technical solution meets contractual specifications. Shapes and drives strategies to ensure that the company's delivery model remains a competitive differentiator through expert talent, service delivery innovation, and unparalleled quality. Leads the company's global service operations through our global delivery networks and service executives with a focus on ensuring quality and consistency of delivery to our clients. Develops and maintains a strategy for use of leveraged service centers. Your role in our mission: - Serves as a key contributor to shaping the company's vision and direction for a global delivery model. - Responsible for an operational model that delivers exceptional client service with minimal complexity. - Evaluates effectiveness of company performance in relation to contracts, delivery, and effectiveness. - Recommends methods to increase performance and delivery standards. - Provides an independent voice and advice on review of proposals, ongoing projects, and accounts to ensure compliance and consistency in the delivery of offerings. - Oversees delivery assurance reporting. - Partners with legal and financial teams to assess compliance with legal and financial standards and best practices. - Ensures delivery model adheres to standards, policies, and best practices across the enterprise. - Directs, manages, develops, and oversees budget; ensures activities are appropriately funded, coordinated, and managed according to the guidelines/constraints of resource allocations. - Balances cost-saving measures with needs of department. - Works with Portfolio Management, Marketing/Sales, and Client Relationship Management executives to ensure alignment of processes and technology with company and customer needs. - Organizes and directs Global Delivery resources with orientation towards company's go-to-market strategy and portfolio of client commitments. - Ensures that delivery costs are within or better than the delivery costs contracted in the service delivery agreement. - Develops a strategy for use of leveraged service centers to enhance cost-effective service delivery. Qualifications - Master's degree or equivalent combination of education and experience. - Master's degree in related field preferred. - Twenty or more years of related experience. - Fifteen or more years in a supervisory or management capacity included. - Experience working with a product and services delivery in a global environment. - Experience working in a global organization of size, scope, and complexity. - Experience working with management implications of various forms of financial data and contracts/service agreements. Requirements - This position is 100% remote with up to 25% travel annually. - The deadline to submit applications for this posting is May 4, 2025. - The pay range for this position is $160,000.00 - $228,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Benefits - Generous, flexible vacation policy. - 401(k) employer match. - Comprehensive health benefits. - Educational assistance. - Variety of leadership and technical development academies to help build your skills and capabilities.
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