Role Description Do you want to shape the future of healthcare SaaS? At MedTrainer, we’re scaling a platform that impacts thousands of providers. We don’t believe great product leadership is defined by titles alone, whether you’ve been a Product Owner, Product Manager, or Business Analyst, what matters is your ability to drive initiatives end-to-end, translate complex requirements into actionable specifications, and collaborate across engineering, design, and business teams to deliver outcomes aligned with user needs and business priorities. This is a senior product ownership role: we expect you to bring strategic thinking and help shape the long-term direction of our platform. At the same time, it’s important to note that the position is also 100% operative, you’ll be directly involved in backlog management, user story writing, acceptance criteria definition, and day-to-day collaboration with engineers and designers. We’re looking for someone who enjoys moving seamlessly between strategy and execution. Responsibilities - Lead discovery efforts: uncover user needs and pain points through research and data analysis. - Translate insights into clear product opportunities and partner with design/engineering to shape valuable, feasible solutions. - Own and maintain a prioritized backlog, applying frameworks that drive alignment and value. - Write well-structured Product Requirements Documents (PRDs) and user stories with testable acceptance criteria. - Facilitate solution reviews, define test plans, and support rollout activities (documentation, internal training, release notes). - Measure product outcomes post-release, validating if initiatives deliver intended value and identifying next opportunities. - Collaborate across distributed teams, fostering transparency, strong communication, and shared ownership of results. Qualifications - 5+ years of experience as a Product Owner or Product Manager in SaaS (preferably B2B or regulated industries). - Demonstrated track record leading initiatives end-to-end, from discovery to launch and adoption. - Strong collaboration with engineers, designers, and stakeholders at multiple levels. - Deep knowledge of agile/scrum and tools like JIRA and Confluence. - Experience validating assumptions and iterating based on outcomes. - Proven ability to manage competing priorities and balance short-term needs with long-term vision. - Strong communication skills and ability to influence without authority. Skills and Tools - Familiarity with discovery frameworks (e.g., Jobs-to-be-Done, Continuous Discovery). - Skilled in roadmap planning, backlog management, and stakeholder alignment. - Proficient in collaboration tools (Google Suite, Figma, Slack, etc.). - Comfortable working with remote, globally distributed teams. Personal Attributes - Analytical thinker with empathy and curiosity for user problems. - Comfortable operating independently in a fast-paced environment. - Passionate about solving meaningful challenges in healthcare through technology. Benefits - Opportunities for professional growth and development. - A dynamic, collaborative, remote-friendly environment. - Competitive compensation and benefits. - Monthly net salary range: $60,000 – $65,000 MXN after taxes. Important This role is not a fit for Project Managers, Scrum Masters, or Product Managers focused solely on Marketing. Please only apply if your experience aligns with SaaS product ownership and end-to-end product lifecycle.

• Own the product end-to-end: product vision, roadmap, execution, growth, and team. • Report directly to the CEO of Ergonia Labs. • Operate with a high degree of autonomy. • Grow into leading the venture as an independent entity as the product scales. • Have experience from relevant backgrounds such as DeFi protocols or crypto trading desks.

• Partner closely with the Head of FinTech to turn platform vision into clear product requirements, priorities, and execution plans across legacy products, next-generation platform investments, and the workflows that connect them • Build deep understanding of the moments where qualification, financing, payment, invoicing, and billing most affect rep efficiency, close rate, job size, cash flow, and customer trust • Maintain regular customer contact through interviews, on-site visits, call reviews, and other direct touchpoints • Improve backlog quality and issue triage by turning customer needs, business priorities, and technical constraints into clear, well-scoped work for Engineering • Partner with Engineering and Design to explore, prototype, and ship high-quality experiences across lender flows, payment capture, billing, collection, and related financial workflows • Use AI and other modern tools to synthesize research, mock up flows, prototype solutions, and validate ideas quickly with customers • Bring clarity to complex financial and technical logic across embedded payments, multi-lender waterfalls, decisioning rules, APIs, data aggregation, billing logic, and migration paths • Drive phased migration from legacy payment and financing flows to next-generation platform capabilities, including dependency reduction, workflow continuity, and feature parity across products • Lead cross-functional work across processor evaluations, partner onboarding, infrastructure migrations, and feature rollouts that require strong coordination across product, engineering, and go-to-market teams • Identify product and business opportunities to improve approval flow, payment performance, margin, and operational efficiency across Leap’s financial experiences • Identify risks, dependencies, and tradeoffs early, and work across Legal, Finance, Marketing, Sales, and Customer Success to resolve or mitigate them.

• Drive AI product strategy for Upland PSA and define and prioritize the roadmap from predictive intelligence to autonomous workflow orchestration. • Identify and develop the platform's data moat across usage patterns, customer behavior, transaction history, workflow context, and decision trajectories. • Tackle the challenge of deploying privacy-first AI capabilities across a highly configurable enterprise platform, building intelligent workflows that scale across highly varied customer configurations while maintaining strict data governance. • Engage directly with PSA practitioners — project managers, resource managers, financial controllers and executives — to validate where AI creates measurable operational value. • Partner with engineering, and design to ship models that drive measurable business outcomes and reduce manual effort, while carefully managing the user experience and change management required for practitioners to confidently hand over control to AI. • Collaborate with Marketing on GTM enablement to translate AI capabilities into crisp, credible positioning.