Role Description The Deployment Lead is responsible for leading complex client onboarding and deployment initiatives across NIQ products, with a strong emphasis on change management, cross-functional coordination, and client readiness. This role serves as the primary client-facing deployment and onboarding owner for both new and existing clients, ensuring successful product deployment, effective client adoption, and a smooth transition to account teams for ongoing client management. The Deployment Lead partners closely with Product, Operations, Sales, and Client Success / Insights teams to translate contractual scope and product changes into clear, actionable deployment plans that balance client needs with operational realities, mitigate client risk, and drive long-term client health. Key Responsibilities - Own end-to-end client deployment execution from kickoff through go-live and post-launch transition, setting and managing client expectations in alignment with contractual scope, milestones, and client readiness. - Develop and lead integrated Deployment and Change Management plans that align to the client’s business needs and ways of working, driving successful product adoption while mitigating client and operational risk. - Serve as the primary client-facing deployment owner during onboarding, building trusted relationships quickly, providing clear communication, accountability, and proactive issue management. - Partner cross-functionally with Product, Operations, Sales, Account Leads, and Client Success / Insights to translate scope into executable plans, holding partners accountable to commitments without direct authority. - Lead internal and client-facing forums to maintain transparency, proactively surface risks and dependencies, align stakeholders, and escalate decisions appropriately. - Ensure enablement materials, training, and communications are aligned to client needs by leveraging internal SMEs and prior deployment learnings. - Track deployment progress, risks, and outcomes using standard Deployment tools, and coordinate a clear handoff to account teams with documented ownership. Qualifications - Experience leading complex client-facing initiatives in deployment, implementation, client success, or change management roles. - Proven ability to manage cross-functional workstreams and influence without direct authority. - Strong client communication skills and ability to translate complex concepts into actionable plans. - Ability to manage ambiguity, competing priorities, and evolving scope. - Demonstrated ability to work independently, prioritize effectively, and drive outcomes in ambiguous environments. Preferred Qualifications - Experience supporting SaaS, data, analytics, or insights products. - Familiarity with structured change management or client adoption frameworks. - Prior experience partnering closely with Product, Operations, or Commercial. Success Measures (First 12 Months) - On-time, high-quality delivery of assigned client deployments aligned to contractual milestones. - Strong client adoption signals and smooth transition to account teams post-deployment. - Reduced deployment-related client issues through proactive planning and risk management. - Positive cross-functional feedback on collaboration and execution discipline. Compensation This role has a market-competitive salary with an anticipated base compensation of the following range: $114,800 - $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Benefits - Comprehensive healthcare plan (medical, Rx, dental, and vision). - Flexible spending accounts and a Health Savings Account (including company contributions). - Life and AD&D insurance. - 401(k) retirement plan including company matching contributions. - Disability insurance. - Tuition Reimbursement. - Discretionary paid time off program and 11 paid holidays. - Flexible working environment. - Volunteer time off. - LinkedIn Learning. - Employee-Assistance-Program (EAP).

Role Description As a Senior Deployment Engineer, you will serve as the strategic technical bridge between Karat and its clients. Leveraging your technical expertise and consultative skills, you will ensure clients maximize value from Karat's interview platform throughout their entire partnership journey. This role will require up to 20% travel for strategic face-to-face meetings with enterprise prospects and industry events. - Serve as the principal technical advisor to enterprise clients, establishing yourself as the authoritative voice on Karat's solutions and building high-level trust relationships. - Partner with Software Engineers globally to thoroughly analyze their hiring processes and performance requirements; ensure precise solution alignment and Karat product delivery as the lead technical expert in Customer Operations and GTM. - Work strategically with the Company's GTM team throughout the entire customer lifecycle, including: - Presenting Karat's technical solution to prospects as the subject matter expert. - Architecting and implementing the initial Karat interview framework for each new enterprise client. - Conducting regular strategic reviews with customers to ensure alignment with business objectives and optimal performance. - Designing and delivering executive-level training sessions for client stakeholders. - Analyze complex performance data and calibrate assessment metrics in collaboration with Karat’s Content and Data teams; translate findings into actionable strategic recommendations that strengthen client partnerships. - Drive continuous improvement of the Customer Operations and GTM teams' internal processes by identifying innovative opportunities to deliver additional value to our enterprise clients. Qualifications - 7+ years of professional work experience in one of the following: - Strategic technical account management, client success engineering, or solutions/deployment engineering, OR; - SaaS/technical/financial services consulting with a focus on technical implementation. - Demonstrated success as a strategic advisor during client onboarding; able to build trusted rapport, make thoughtful recommendations, and guide clients through complex implementation processes. - Experience directly engaging with C-Suite executives in a client-facing capacity. - Strong working knowledge of SQL. - Client-facing experience with technical customers required. Requirements - This position is only available to candidates residing in the following U.S. states: CO, CT, Washington, D.C., FL, GA, IL, KS, MA, MD, MO, NC, PA, RI, SC, TX, and VA. - While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time. - Immigration sponsorship is not available. Benefits - All U.S.-based offers include a competitive salary in local currency and Karat-granted stock options. - Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents). - Medical (Regence PPO and HDHP available). - HSA employer contribution for those enrolled in the HDHP medical plan. - Dental and Vision (Guardian). - 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance. - Optional Life Insurance available. - Flexible Savings Account (Healthcare). - 401(k) match of 4%. - Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year. - Wellness (Sick & Mental Health): three (3) work weeks available per year. - Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year. - U.S. Parental Leave: 24 weeks (16 weeks full-out, full pay; 8 weeks “Karat Phase-Back” 20 hours per week, full pay). - U.S. Holidays: 10 days. - Karat Summer Break: 5 days - July. - Karat Winter Break: 5 days - December.

• As a motivated consultant/developer, you help our clients achieve their IT project goals • You consistently onboard yourself into new, complex infrastructures and software projects and independently and responsibly implement new features • Building, operating and extending (cloud) infrastructures are part of your day-to-day responsibilities, just like developing new features • Through knowledge sharing you continuously improve and make both the team and yourself more valuable

• Own our cloud infrastructure across AWS and third-party hosting and compute providers; ensure it is reliable, scalable, and cost-efficient • Own and operate bare-metal compute clusters: node provisioning, configuration management, networking, secure access, and ongoing reliability • Build and maintain configuration management using Ansible (or similar), ensuring reproducible and scalable server provisioning • Set up and maintain Slurm for job scheduling across CPU and GPU node pools; ensure researchers can submit, monitor, and manage jobs without DevOps involvement • Design and manage cluster networking: management and storage networks, inter-node communication, DNS, and secure perimeter access, including bastion/jump host setup • Deep hands-on experience managing Linux-based infrastructure, including networking, firewalls, VPNs, and performance tuning in distributed environments • Own disaster recovery and business continuity: define RTO/RPO targets, maintain runbooks, and run regular tests • Manage and optimize infrastructure spend through capacity planning, right-sizing, and intelligent use of reserved and spot capacity • Manage Kubernetes clusters, networking, and workload scheduling across cloud and on-premise environments • Enable infrastructure-as-code practices in Terraform; drive consistency, modularity, and auditability across the codebase • Evolve our observability platform: improve coverage, reduce alert noise, and ensure engineering teams have the visibility they need to detect and resolve issues quickly • Own security posture across the platform: IAM policies, secrets management, network segmentation, vulnerability management, and SOC 2 compliance • Lead incident management: on-call processes, escalation policies, runbooks, and blameless post-mortems • Drive CI/CD improvements and developer workflow initiatives that meaningfully increase engineering throughput • Evolve internal tooling and CLI infrastructure that engineering teams depend on daily.