Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Administration & Operations Specialist
Location
Worldwide
Posted
82 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Administration & Operations Specialist
SupportYourApp
Role Description Join our community as an Administration & Operations Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Prepare, process, and maintain accurate sales invoices while supporting accounting-related administrative tasks. - Follow up on accounts receivable and communicate with customers regarding invoices, payments, and contract-related matters. - Verify customer orders and ensure all details are correctly processed and documented in internal systems. - Update customers on the status of their files, orders, and ongoing administrative processes. - Enter, update, and monitor sales contracts within the database while maintaining high data quality standards. - Manage general administrative responsibilities including reception support, phone handling, and office management tasks. - Support day-to-day operational activities and contribute to the successful execution of internal operational projects. - Ensure smooth communication between internal departments and customers to improve service efficiency and customer satisfaction. - Maintain organized documentation and administrative records while ensuring deadlines and follow-ups are completed on time. Qualifications - Excellent Dutch and English communication skills (at least C1 level for both spoken and written). - Excellent communication skills with a professional, friendly, and service-oriented approach across phone, email, and internal collaboration. - Strong administrative and organizational skills with the ability to manage files accurately, independently, and in a highly structured manner. - Attention to detail, analytical mindset with the ability to interpret data, identify patterns, and propose practical process improvements. - Strong knowledge of Microsoft Office and confidence in learning and adapting to new systems and tools. - Customer service mindset with the ability to follow up promptly, resolve issues efficiently, and maintain positive client relationships. - Eagerness to learn, adaptability, and a proactive attitude toward supporting business operations and customer satisfaction. - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Requirements - Experience with CRM systems, such as Salesforce (will be a great plus). - Knowledge in French would be a great plus. Benefits - Fixed schedule: Monday–Friday, 9am - 5pm (UTC). - Opportunity to cooperate fully remotely. - Inclusive international environment. - Compensation in USD. - Rewards for referring friends. - Balance between project workload and personal time, but also – internal health policy. - Responsive leadership interested in your development and long-lasting cooperation. - Greenhouse conditions for self-development. - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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