Role Description Federal Staffing Resources (FSR) is seeking a detail-oriented and service-driven Patient Appointment Services (PAS) Clerk to support the Puget Sound Military Appointing Center in Tacoma, WA. This is a civilian role within a centralized healthcare call center serving military beneficiaries and their families. You will play a vital role in helping patients access healthcare by managing appointments, verifying eligibility, and coordinating with Military Treatment Facilities (MTFs) in accordance with TRICARE access standards. - Answer and manage inbound/outbound calls to schedule, reschedule, or cancel appointments in accordance with DHA policies. - Verify patient eligibility through the DEERS system and update demographic information as needed. - Assist with appointment coordination for both primary and specialty care referrals. - Conduct outbound calls to facilitate timely appointment scheduling, preventive care reminders, and surgery coordination. - Process secure message appointment requests and assist with drive-time mapping for specialty care. - Adhere to access-to-care and drive-time standards to ensure timely service delivery. - Mail appointment information to beneficiaries as required. - Maintain compliance with HIPAA and other regulatory requirements. - Employ customer service scripts and uphold a positive and professional demeanor in all patient interactions. Qualifications - High school diploma or GED required. - Proficiency in Microsoft Word, Excel, Access, and similar applications. - Strong verbal and written communication and customer service skills. - Ability to identify problems and apply appropriate solutions. - Must be eligible for a Common Access Card (CAC) and be able to obtain clearance for the worksite. - Prior healthcare administrative experience preferred. Requirements - Must work remotely within the United States from an approved home address. - Must be available and responsive during scheduled work hours. - Dedicated, private workspace with a door required (no shared/common areas). - Must use company-issued or approved secure equipment only. - Required to have wired (Ethernet) internet connection. - Minimum internet speeds: Download: 50 Mbps. Benefits - Hourly Pay: $19.00 – $22.00. - Health & Welfare Fringe Benefit: $5.09 per hour. - Paid Time Off: 10 days annually (based on 8-hour days). - Paid Holidays: 11 days per year. - Paid Sick Leave: Accrues at 2.154 hours per 80 hours worked. - 401(k): Company-funded match and Safe Harbor. - Medical, Dental, and Vision Plans Available. - Life Insurance and Accidental Death Coverage. - Short- and Long-Term Disability Plans. - TRICARE Supplemental and Additional Benefit Plans. - Employee Assistance Program. - Pet Insurance Plans. - Will Preparation Services.

Role Description As an Appointment Coordinator, you will play a central role in shaping our patients’ overall experience and level of satisfaction with Rochester Regional Health. Outstanding customer service and organizational skills are keys to your success. You will interact regularly with patients, providers, and payers throughout each patient's healthcare experience and collaborate with physician offices and clinical departments to provide continual patient support. Responsibilities - Provide courteous, attentive, and prompt service to all those you work with and support. - Work well with others in different departments and organizations to deliver a seamless, exceptional customer experience. - Utilize EMR (Electronic Medical Records) to communicate with patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations, and respond to inquiries. - Enroll and activate patient portal accounts, answer questions, and resolve any user issues. - Ensure compliance with all policies and procedures. - Respond to inbound interactions utilizing EMR to schedule patient appointments, registrations, and inquiries following established protocols to ensure patient safety and data integrity. - Utilize EMR to proactively contact patients, caregivers, physicians, and the community to schedule patient appointments, complete registrations, and respond to inquiries. - Process various EMR work queues by updating, deferring, or editing information following established protocols and workflows. - Communicate effectively using EMR messaging, utilizing appropriate smart phrases and workflows. - Ensure compliance with all contact center policies and procedures. - Comply with Health Insurance Portability and Accountability Act (HIPAA) at all times to safeguard protected health information. - Perform other duties as directed. Qualifications - Embraces a culture of customer-centric behavior and innovation. - Possesses strong customer service skills and the ability to demonstrate compassion and empathy. - Knowledge of medical terminology preferred. - Strong verbal and written communication skills including good voice quality, good diction, and articulation. - Knowledge of terminology used by insurance/managed care health plans preferred. - Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer. - Proficiency in use of computers. Requirements - Two (2) years customer service experience preferred, ideally in a health care setting. - Associates Degree preferred. Physical Requirements - Sedentary Work - Exerting up to 10 pounds of force occasionally. - Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. - Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. Pay Range $17.85 - $19.50 Company Description Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Role Description We're seeking an experienced, results-driven Sales Development Representative with Clear spoken English that is easy to understand for North American callers to join our rapidly growing dental marketing team. This is a fully remote position focused on converting warm, qualified leads into booked appointments for dental practices. You'll be working with pre-qualified prospects who have already expressed interest in dental services - your role is to guide them through the booking process and ensure they connect with the right dental practice. This is a high-volume, high-reward position for someone who thrives on the phone and has a proven track record of exceeding sales targets. Qualifications - Minimum 3+ years of proven B2C or B2B sales experience with documented success - Prior experience in the dental field - Demonstrated track record of consistently hitting or exceeding sales quotas - Experience in high-volume outbound calling environments - Clear spoken English that is easy to understand for North American callers - Proven ability to handle rejection and maintain persistent follow-up strategies - Expert-level phone skills with the ability to build rapport quickly - Strong computer skills and CRM experience Requirements - Make 100-140+ outbound calls daily to warm leads generated through our marketing campaigns - Convert interested prospects into booked appointments for our dental practice partners - Follow up persistently and strategically with leads through multiple touchpoints - Navigate objections with confidence and professionalism to secure commitments - Maintain detailed records in our CRM system and track all interactions - Collaborate with our marketing team to optimize lead conversion strategies - Meet and exceed daily, weekly, and monthly appointment booking targets Benefits - Exceptional base salary well above industry standards for experienced performers - Aggressive commission structure with uncapped earning potential - Monthly performance bonuses for exceeding targets - Quarterly accelerators that multiply your commission rates - Clear path to Senior SDR and Sales Management roles - Opportunity to build and lead your own team as we scale - Direct mentorship from successful sales leaders - 100% remote position - Flexible scheduling options for work-life balance - High-quality leads provided - no cold calling required - Comprehensive tech stack and CRM tools provided How to Apply Ready to take your sales career to the next level? We move fast and so should you. Submit your resume along with a brief note explaining your best sales achievement and why you're ready to dominate in this role.

Role Description Zur Verstärkung unseres Teams (aktuell 6 Personen) suchen wir einen Freelancer, der uns bei der Umsetzung unserer Strategien unterstützt. Wichtig: Es handelt sich nicht um eine klassische Sales- oder Closing-Rolle. Du arbeitest ausschließlich mit bereits qualifizierten Leads und prüfst, ob grundsätzlich Interesse besteht. - Durchführung von strukturierten Cold Calls im B2B-Bereich (Deutsch & Englisch) - Kontaktaufnahme mit vorgefilterten, ICP-relevanten Leads - Abklärung von grundsätzlichem Interesse (kein Verkauf, kein Closing) - Terminvereinbarung bzw. Übergabe an das nächste Sales-Level - Testing unterschiedlicher Gesprächsansätze und Zielgruppen - Dokumentation von Ergebnissen und Feedback aus den Gesprächen - Parallelbetreuung von bis zu 3 Kundenaccounts Qualifications - Erfahrung im Cold Calling / telefonischen Outreach von Vorteil - Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift - Strukturierte, zuverlässige und eigenständige Arbeitsweise - Fähigkeit, Gespräche effizient und klar zu führen - Professionelles Auftreten am Telefon - Schnelle Auffassungsgabe für neue Zielgruppen und Themen Benefits - 100% Remote-Arbeit - Klare Leitfäden und strukturierte Prozesse - Alle notwendigen Tools sowie ein Onboarding - Fokus auf Testing und Effizienz statt Verkaufsdruck - Flexible Zeiteinteilung (mit Fokus auf Geschäftszeiten) - Zusammenarbeit mit spannenden Kunden (Start-ups bis Konzerne)